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Chapter 9 LEDs and Troubleshooting

PLA-402 v3 User’s Guide

9.3 Configuration Utility Problems

The PLA-4xx Series Configuration Utility displays an error during installation.

• Make sure your computer is using Windows XP or Windows Vista (32-bit)

operating system. At the time of writing, this is the only compatible operating

system for the configuration utility.

The PLA-4xx Series Configuration Utility does not display all or any of my devices.

• Inspect the LEDs on your PLA-402 v3 and make sure that the ETHERNET and

HomePlug LEDs are on or blinking. See

Section 9.1 on page 77

for

troubleshooting LED related problems.

• Check all ZyxEL HomePlug AV devices on your network have the latest firmware

installed. The latest utility cannot communicate with PLA-402 v3s using earlier

versions of the firmware. Go to

Section 5.4 on page 38

for instructions on

installing the latest firmware.

• Check you are using the latest version utility. Earlier version utilities cannot

communicate with PLA-402 v3s using the latest firmware. If you do not have

the latest utility, download it from the ZyXEL website.

• If the device is not a ZyXEL device, then the DAK and Network Name will be

greyed out.

• If you are running another tool such as the

Firmware Detection Tool

Firmware Upgrade Tool

, the Utility will not detect your local device.

9.4 Powerline Coaxial Problems

The signal on my powerline coaxial network is weak.

Your coaxial adapters may be connected to electrical surge protectors. Connect
them to standard power outlets.

Your coaxial adapters may be located close to large appliances such as
refrigerators or air-conditioners that cause interference with the powerline signal.
Move the adapters further away from such appliances to reduce interference.

Содержание PLA-402 v3

Страница 2: ......

Страница 3: ...er in the toolbar in Reader then press ENTER to jump directly to that page Type CTRL F to open the Adobe Reader search utility and enter a word or phrase This can help you quickly pinpoint the informa...

Страница 4: ...ch for the latest product updates and documentation from this link Read the Tech Doc Overview to find out how to efficiently use the User Guide Quick Start Guide and Command Line Interface Reference G...

Страница 5: ...ontact your vendor then contact a ZyXEL office for the region in which you bought the device See http www zyxel com web contact_us php for contact information Please have the following information rea...

Страница 6: ...oduct labels screen names field labels and field choices are all in bold font A key stroke is denoted by square brackets and uppercase text for example ENTER means the enter or return key on your keyb...

Страница 7: ...s Guide 7 Icons Used in Figures Figures in this User s Guide may use the following generic icons The PLA 402 v3 icons used may not be an exact representation of your device PLA 402 v3 Computer Intern...

Страница 8: ...device Connect the power adapter or cord to the right supply voltage for example 110V AC in North America or 230V AC in Europe Do NOT allow anything to rest on the power adapter or cord and do NOT pla...

Страница 9: ...and Your Network with the PLA 402 v3 16 1 3 Ways to Manage the PLA 402 v3 17 1 4 Security 17 1 4 1 Passwords 18 1 4 2 Setting Up Security 18 1 5 Multiple Networks 19 Chapter 2 Installing the Utility 2...

Страница 10: ...rview 47 6 1 1 System Requirements 47 6 1 2 Start the Configuration Utility 48 6 1 3 Add a Device 48 6 1 4 Change Network Name 48 6 1 5 Change Nickname 49 6 1 6 QoS Settings 50 6 1 7 Set HomePlug Ligh...

Страница 11: ...ty Compatibility 71 Part III Appendices and Index 75 Chapter 9 LEDs and Troubleshooting 77 9 1 LEDs 77 9 2 Power and Light Problems 79 9 3 Configuration Utility Problems 81 9 4 Powerline Coaxial Probl...

Страница 12: ...Table of Contents PLA 402 v3 User s Guide 12...

Страница 13: ...13 PART I Introduction Introducing the PLA 402 v3 15 Installing the Utility 21...

Страница 14: ...14...

Страница 15: ...as the powerline coaxial network The HomePlug AV standard specifies how network devices communicate using coaxial cables The PLA 402 v3 plugs into a coaxial cable outlet to easily extend a DSL broadb...

Страница 16: ...e PLA 402 v3 refer to Section 5 6 on page 41 prioritizes voice video and data traffic such web browsing file transfer and e mail The figure below illustrates the advantage of implementing QoS Figure 2...

Страница 17: ...ons on using the SETUP feature Use the PLA 4xx Series Configuration Utility or utility for short to manage the PLA 402 v3 See Section 2 2 on page 21 for instructions on installing the utility Use the...

Страница 18: ...ption your information is accessible to anyone using a coaxial adapter on the same coaxial circuit In some cases a circuit can be shared by more than one household To prevent compromising your network...

Страница 19: ...irst Ethernet network and assign a Network Name for example Password1 to this coaxial adapter Add additional coaxial adapters to your network by plugging them into your coaxial cable outlets and assig...

Страница 20: ...Chapter 1 Introducing the PLA 402 v3 PLA 402 v3 User s Guide 20...

Страница 21: ...rsion operating systems can go to Microsoft s website to upgrade their systems to NET Framework version 2 0 so it can work with the utility To check for your Windows operating system version right cli...

Страница 22: ...ely this can also be done manually by double clicking the setup exe file on the CD A prompt appears asking you to install the NET Framework version 2 0 Review Microsoft s License Agreement select Acce...

Страница 23: ...4 If you want the utility to be only available to the currently logged in user select Only for me Otherwise click Everyone to allow all users to use the configuration utility Click Next to install the...

Страница 24: ...Ethernet connection When you plug the PLA 402 v3 into an electric socket it waits for an Ethernet connection When no connection is detected after 120 seconds the Power LED blinks indicating that it i...

Страница 25: ...25 PART II Managing the PLA 402 v3 Firmware Tool 27 The SETUP Button 29 The Configuration Utility 35 Powerline Coaxial Network Setup Tutorial 61 PLA Compatibility 71...

Страница 26: ...26...

Страница 27: ...ade your firmware using the Firmware Upgrade Tool 3 2 Firmware Upgrade Tool Use the firmware upgrade tool to upgrade your PLA 402 v3 s firmware to the latest version You can use this tool to upgrade t...

Страница 28: ...Chapter 3 Firmware Tool PLA 402 v3 User s Guide 28...

Страница 29: ...can use the SETUP button on only two devices at a time 1 Place a coaxial device close to another coaxial device so you have time to set up each one After you set up the first coaxial device you have...

Страница 30: ...le the devices are connecting Several times all lights blink simultaneously and the HomePlug light also shows red Wait for about one minute while your coaxial devices connect If the power light does n...

Страница 31: ...re 10 Adding More Powerline Adapters to Your Network 9 If you disconnected your computer or modem or any other networking product connected to your coaxial device in step 1 of this section you can now...

Страница 32: ...eparate powerline coaxial network connection from your laptop to your printer C Figure 11 One Existing Powerline Network 1 Click the SETUP button on A for more than 10 seconds until the power light fl...

Страница 33: ...eparate Powerline Networks Congratulations You now have two separate powerline coaxial networks as shown above If the HomePlug lights on both coaxial devices do not light up the coaxial devices are no...

Страница 34: ...BEHAVIOR less than 3 seconds The device joins a network It shares the same network name as other devices on the network The power light blinks until the device is connected This may take a minute The...

Страница 35: ...u also have the option to use coaxial cables B to expand your network Figure 13 Example Network Setup All HomePlug AV compliant coaxial adapters within range can join your network The range varies dep...

Страница 36: ...al adapters on your powerline coaxial network you must enter the adapters password in the PLA 4xx Series Configuration Utility This password is called the DAK Device Access Key password This password...

Страница 37: ...n LABEL DESCRIPTION Network Topology Use this to select which powerline coaxial network information is displayed Different powerline coaxial networks are identified by the Ethernet interface network c...

Страница 38: ...ord value exactly as it is printed on the label all caps and with dashes Network Name The default network name sometimes called a network password or network membership key NMK of the PLA 402 v3 is Ho...

Страница 39: ...power up and how to load the firmware You can check the ZyXEL website for firmware upgrades for your PLA 402 v3 Note To upgrade to the latest firmware use the firmware upgrade tool available from the...

Страница 40: ...tly to the PLA 402 v3 Typically there is only one connection however if your computer has two network cards and both are connected to a PLA 402 v3 then you have two powerline coaxial networks Central...

Страница 41: ...ote if it is a PLA 402 v3 in your powerline coaxial network but not directly connected to the computer running the configuration utility MAC Address This field displays the MAC address of your coaxial...

Страница 42: ...ws The figure below shows an example powerline coaxial home network connected to the Internet Device A is a printer and does not handle traffic with high importance so the coaxial adapter connected to...

Страница 43: ...s audio or movie files it does not send a lot of traffic so the coaxial adaptor attached to it can be set to a low priority Figure 18 Priority Settings Use this screen to configure priority settings f...

Страница 44: ...r computer has two network cards and both are connected to a coaxial adapter then you have two powerline coaxial networks Site This field displays Local if it is the PLA 402 v3 directly connected to t...

Страница 45: ...version of the device you selected in the Device Selection field of the Configuration screen In the example firmware version given in the screen 3 3 3348 the firmware version is shown by the numbers...

Страница 46: ...Chapter 5 The Configuration Utility PLA 402 v3 User s Guide 46...

Страница 47: ...ge varies depending on the quality of your home s wiring In the case of coaxial cable this can extend beyond the boundary of your home such as your neighbor s house or apartment for example Use the Ma...

Страница 48: ...r Network Membership Key NMK is a password that identifies a powerline coaxial network All coaxial devices with the same NMK are in the same powerline coaxial network The default network name of the P...

Страница 49: ...a nickname for example bedroom and then click OK Figure 23 Change Nickname Table 8 Change Network Name NMK LABEL DESCRIPTION Network Name The network name may consist of 8 to 64 letters numerals and...

Страница 50: ...9 Priority Settings PRIORITY LEVEL APPLICATION Highest Voice Application High Video and Audio Applications Mid Data Applications Low Data Applications Table 10 QoS Settings LABEL DESCRIPTION IP Port...

Страница 51: ...ect one of the following FTP HTTP E Mail Telnet User Defined If you select User Defined then enter the port number that defines that traffic type such as 1823 for MSN traffic See the commom services a...

Страница 52: ...ally slow and speeds above 50 Mbps are good then enter 15 in the first text box and 50 in the second The maximum possible speed 100 Mbps in our example is detected automatically by the device you do n...

Страница 53: ...ate may not necessarily result in a poor connection as PBs with errors are discarded and the coaxial device adjusts the signal to a frequency level where fewer errors occur Avg Source PB CRC Error Rat...

Страница 54: ...electrical interference A cell mobile phone recharger which rapidly alternates between on and off can also generate noise Poor cable quality and installation can also cause noise To identify causes o...

Страница 55: ...mware Detection Tool to detect the firmware version of the coaxial devices on your network All coaxial devices of the same type should use the same firmware version Use the Firmware Upgrade Tool to up...

Страница 56: ...efaults Before upgrading write down your current settings After you upgrade the firmware you need to reconfigure your device using the utility Table 12 Firmware Detection Tool LABEL DESCRIPTION Site T...

Страница 57: ...he coaxial device to be upgraded to your computer 2 Close the Configuration Utility and Firmware Detection Tool if either of them are open 3 Open the Firmware Upgrade Tool application Click Next to be...

Страница 58: ...following screen Make sure you upload the correct firmware for your region as different regions have differnt firmware characteristics Figure 31 Firmware Upgrade Tool Start 6 The firmware upgrade may...

Страница 59: ...n appears Click OK then Finish to close the application Your device automatically restarts Figure 33 Firmware Upgrade Tool Finish 8 To check if your firmware is successfully upgraded run the Firmware...

Страница 60: ...Chapter 6 The OS X Configuration Utility PLA 402 v3 User s Guide 60...

Страница 61: ...e a new network separate from your existing network with new coaxial adapters How to make a new separate powerline coaxial network with the coaxial adapters you have The tutorial uses the PLA 4xx Seri...

Страница 62: ...r 4 Open the PLA 4xx Series Configuration Utility on your computer Go to Start All Programs ZyXEL PLA 4xx Series Configuration PLA 4xx Series Configuration Utility or click on the icon on your desktop...

Страница 63: ...ers 7 0 4 Adding a Coaxial Adapter This section shows you how to add a new coaxial adapter to expand your existing network The figure below shows the family computer with Internet access on a powerlin...

Страница 64: ...A Check the Local adapter s MAC address B It should match the MAC address listed on the label on the back of your coaxial adapter Figure 38 Adding a New Adapter 3 Select your adapter by selecting Loc...

Страница 65: ...adapters that you want to add to your existing or new powerline coaxial network 7 0 5 Setting Up a New Network with a New Adapter This section shows you how to use your new coaxial adapters to set up...

Страница 66: ...ach coaxial adapter on your new network to devices for example a computer or a games console 7 0 6 Splitting a Network into Two Networks This section shows you how to split your existing network into...

Страница 67: ...re listed as Remote Figure 43 Local Remote Adapters on a Powerline Coaxial Network 3 To set up a new powerline coaxial network type the DAK Password and change the Network Name on all coaxial adapters...

Страница 68: ...AK Password field Figure 45 Incorrect DAK or No DAK If you have correctly entered the DAK Password click OK on the pop up Figure 46 Correct DAK 5 The settings for the adapter will now grey out and the...

Страница 69: ...Utility change the Network Name on your local adapter to the network name for the network you want to access The adapters on that network will then display in the adapter table allowing you to select...

Страница 70: ...Chapter 7 Powerline Coaxial Network Setup Tutorial PLA 402 v3 User s Guide 70...

Страница 71: ...tibility The following table shows a quick summary of firmware and utility versions compatible with the different PLA models Powerline coaxial connection PLA 402 v3 PLA 402 v2 PLA 402 v3 can connect t...

Страница 72: ...0 5 Note The PLA v2 models can be upgraded to firmware version 3 3 4 At the time of writing PLA 402 v3 can only work with firmware version 3 3 4 Use Configuration Utility version 3 3 4 to manage PLA v...

Страница 73: ...s User s Guide 73 The diagram below shows a Powerline network where each PLA has the correct firmware Use Configuration Utility v 3 3 4 to manage the PLAs in this Powerline network Correct Powerline...

Страница 74: ...Chapter 8 PLA Compatibility PLA 402 v3 s User s Guide 74...

Страница 75: ...75 PART III Appendices and Index LEDs and Troubleshooting 77 Product Specifications 85 Legal Information 89 Index 93...

Страница 76: ...76...

Страница 77: ...ggestions to solve problems you might encounter 9 1 LEDs The following sections describes the lights on the PLA 402 v3 The following figure is the front panel of the PLA 402 v3 Use the lights to deter...

Страница 78: ...s not receiving power HomePlug Green On The PLA 402 v3 detects another coaxial adapter The data transfer rate is greater than 40 Mbps Amber The PLA 402 v3 detects another coaxial adapter The data tran...

Страница 79: ...If the problem continues contact the vendor The ETHERNET light does not turn on 1 Check the hardware connections See the Quick Start Guide 2 Inspect your cables for damage Contact the vendor to repla...

Страница 80: ...electrical wiring without interfering with each other 5 Make sure that the coaxial adapters on your network are all on the same electrical wiring Connect another coaxial adapter into an outlet close...

Страница 81: ...lier versions of the firmware Go to Section 5 4 on page 38 for instructions on installing the latest firmware Check you are using the latest version utility Earlier version utilities cannot communicat...

Страница 82: ...release the connection The POWER light does not blink when I press the SETUP button Check the device is on Press the SETUP button again making certain you have pressed the button for more than one sec...

Страница 83: ...ces finished blinking but only one device s HomePlug light is on One device may have connected to a third coaxial device To check device A is connected to device B and not another device disconnect de...

Страница 84: ...Chapter 9 LEDs and Troubleshooting PLA 402 v3 User s Guide 84...

Страница 85: ...seconds resets the device to factory default settings Network Name becomes HomePlugAV SETUP Pressing this button in for less than 3 seconds begins the connection setup process Pressing this button in...

Страница 86: ...onnected bridged to single coaxial adapter is 64 The maximum number of coaxial devices on a single network is 64 The maximum number of powerline coaxial networks on a single electrical circuit is 4 Ho...

Страница 87: ...PHY Supports up to 200 Mbps in half duplex mode Throughput over UDP Supports up to 150 Mbps over in house power coaxial lines LAN port limits to 100 Mbps Number of devices in one powerline coaxial ne...

Страница 88: ...uide 88 Cable Pin Assignments RJ 45 Connector Pin Assignments Figure 52 RJ 45 Connector Pins Table 19 RJ 45 Connector Pin Assignments PIN NO RJ 45 SIGNAL ASSIGNMENT 1 RxD 2 RxD 3 TxD 4 Not connected 5...

Страница 89: ...s patent rights nor the patent rights of others ZyXEL further reserves the right to make changes in any products described herein without notice This publication is subject to change without notice Yo...

Страница 90: ...vice pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radia...

Страница 91: ...product of equal or higher value and will be solely at the discretion of ZyXEL This warranty shall not apply if the product has been modified misused tampered with damaged by an act of God or subjecte...

Страница 92: ...Appendix A Legal Information PLA 402 v3 User s Guide 92...

Страница 93: ...connections overview 16 copyright 89 D DAK 35 37 DAK Data Access Password 18 Data Access Password see DAK 18 dimensions 85 disclaimer 89 E electrical and cable wiring 35 electrical circuit boundaries...

Страница 94: ...tion Block 38 plug and play 35 power specification 85 priority settings 41 application type 42 50 priority levels 44 private network 18 problems and solutions 77 product registration 91 PWR LED 77 R r...

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