Symptom Possible
cause/solution
A warning message
appears stating
“Your video
quality is too high
for your Internet
bandwidth.”
Network quality is not high enough.
This means the camera’s browser interface, WebVUer, could not receive a steady stream
of video data from your camera. The loss of video data might also be caused by network
congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.
Additionally, if the CPU usage on your viewing computer is too high, the same warning
message will be showed. You can monitor the CPU usage by right clicking on your
Windows taskbar and choose “task manager”, and then click the Performance tab.
Technical Support Information
In the event of problems that cannot be solved, please contact your vendor. If you cannot contact your
vendor, contact a ZyXEL office in the region in which you bought the device. Regional offices are listed at
www.zyxel.com/web/contact_us.php
ZyXEL communications Corporation – Worldwide Headquarters
www.zyxel.com
Tel. +866-2-2912-3685 | Fax +866-2-2912-3656
11F., No. 223, Sec. 3 Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C)
