29 Alexander Yannai Street, Petach Tikva, 49277, Israel
Tel: 972-3-9300318 Fax: 972-3-9047423 Email: [email protected]
www.vocally.co.il
G.G. ELECTRONICS
Part 3 – FAQ (Frequently Asked Questions) & Troubleshooting guide
The following is a list of the most common questions and problems encountered when using
Vocally. If you cannot find a solution to your problem here, please contact us.
Question:
I have connected the unit as described in this manual, but when I pick up the
handset, I hear nothing. What can be wrong?
Answer:
First, please verify all connections from the phone to Vocally and from Vocally to the
line. If they are all secured and seem to be in order, and you are still not hearing anything, try
to connect the phone directly to the line without Vocally. If you do not hear a dial tone, then
either your phone or cable are at fault. The last thing you need to check is that Vocally is
connected to the power supply and that the power supply is connected to the AC (mains) wall
outlet. If power is reaching Vocally, you should see two bright LEDs turned on. If you think
the power is connected well, but you do not see these two LEDs lit, please contact Customer
Service at ZYGO Industries, Inc. or your local dealer.
Question:
When I pick up the handset, something does happen, but I hear nothing from the
handset’s speaker. What can be wrong?
Answer:
Please make sure you have connected the phone to the ‘phone’ jack and the line to
the ‘line’ jack on Vocally. If you reverse these connections, Vocally will work but you will hear
nothing.
Question
: Why, when I try to train a new name into Vocally, I keep hearing ‘Please Repeat’ or
a warning sound and the name will not train?
Answer:
This symptom usually has two main reasons for occurring:
1.
You are trying to train the name while background noise is present. This can be any
noise emitted from other people speaking in the room with you, a TV or Radio
working in the same room, or even loud noises coming from construction works
taking place near your home. As mentioned before, you should try to train names in
as quiet an environment as possible.
2.
You are not repeating the name correctly. Try to sound the same when you say the
name for the first and second time.
Question:
Why when I try to dial a name or to erase a name, Vocally says “Name not
recognized?”
Answer:
Assuming you have trained this name in a quiet environment as mentioned above,
this is usually because you are pronouncing the name in a very different way from the way it is
stored in memory. To listen to a playback of the name, use key ‘4’ while in the main menu
(Please refer to PART 2 of this manual for exact instructions).
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