Zycoo ZX50 SERIES Скачать руководство пользователя

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ZX50 Series IP PBX

RoundRobin -- Take turns ringing each available Agent.

LeastRecent -- Ring the Agent which was called least

recently.

FewestCalls -- Ring the Agent with the fewest completed

calls.

Random -- Ring a Random Agent.

RRmemory --RoundRobin with Memory, and remember

where it left off in the last ring pass.

Agents

All the users who is defined as Agent will be shown here.

Selected agent will be a member of the current Queue.

Item

Explanation

Agent TimeOut(s)

This option defines the time in seconds that an Agent's

phone rings before the next Agent is rung, eg. "15"

Auto Pause

Pause an Agent if they fail to answer a call.

Wrap-Up-Time(s)

After a successful call, how many seconds needed to wait

before sending another call to a potentially free agent

(Default is 0, which means No Delay).

Max Wait Time(s)

The maximum number of seconds a caller can wait in a

queue before being pulled out(empty for unlimited).

Max Callers

This option sets the maximum number of callers that may

wait in a Queue(Default is 0, Unlimited).

Join Empty

Defining this option allows callers to enter the Queue when

no Agents are available. If this option is not defined, callers

will not be able to enter Queues with no available agents.

Leave When Empty

Defining this option forces all callers to exit the Queue if New

Callers are also not able to Enter the Queue. This option

should generally be set in concert with the "Join Empty"

Содержание ZX50 SERIES

Страница 1: ...RIES IPPBX USER MANUAL V3 1 The information contained in this document is subject to change at any time without prior notification If you want to learn more info about our product please visit our web www zycoo com ...

Страница 2: ...c Configuration 9 3 2 3 Time Based Rules 11 3 3 Outbound Call 12 3 3 1 Trunks 12 3 3 4 Outbound Routes 15 3 4 Inbound Call 16 3 4 1 Inbound Routes 16 3 4 2 IVR 18 3 4 3 IVR Prompts 18 3 4 4 Ring Groups 19 3 5 Black List 20 3 5 1 Pickup Call 21 3 6 On The Call 22 3 6 1 Call Parking 22 3 6 2 Transfer 22 3 6 3 Conference 23 3 6 4 Monitor 25 3 7 Settings before leaving office 26 3 7 1 Follow Me 26 3 7...

Страница 3: ...g 49 6 3 DHCP Server Settings 49 6 4 DDNS VPN 49 6 5 Time Settings 50 6 6 Management 51 6 7 Data Storage 52 6 8 Backup 53 6 9 Update 54 Chapter 7 Operating Instruction 55 7 1 How to connect the ZX50 IP PBX to the Internet 55 7 1 1 IP PBX behind the Router 55 7 1 2 IP PBX behind the Modem 56 7 2 How to combine two ZX50 IP PBX in the same network 56 7 3 How to combine two IPPBX in different network ...

Страница 4: ...it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling to the device could damage it Consult y...

Страница 5: ... ZX50 A8 ZX50 AG42 ZX50 G4 ZX50 AE41 ZX50 B4 most of their features and structure are same main difference is the interface please check the following table for details Model FXS FXO GSM E1 BRI ZX50 A4 A404 4 A422 2 2 ZX50 A8 A808 8 A826 2 6 ZX50 AG42 AG4204 4 2 AG4222 2 2 2 ZX50 G4 G4 4 ZX50 AE41 AE4104 4 1 AE4122 2 2 1 ZX50 B4 B4 4 Main Features 30 Concurrent calls Up to 100 registers Video Call...

Страница 6: ...Backup and Restore Echo Cancelation VAD Support Static DHCP PPPOE VPN Client Support N2N L2TP DDNS Client Support Dyndns org No ip com zoneedit com Support NTP Network Time Protocol 2 2 Hardware Structure Here we take ZX50 G4 as the sample to show the interface and the indicators at the front and back panel 2 2 1 Back Panel 4 GSM Antennas 2 Network Interface RJ45 1 Power Interface DC 12V 2A 1 Rebo...

Страница 7: ... Data exchanging LAN LAN Interface Status Wink Data exchanging Off No Data exchanging G1 G4 GSM Modules Status Red GSM channel Off Failed 1 4 Analog Modules Status Green FXS channels Red FXO channels Off Failed 2 2 3 Hardware 32bit embedded RISC DSP 1G Onboard Nand Flash 128M Onboard SDRAM 2 2 4 Environmental Requirements temperature 10 C 45 C Storage temperature 30 C 65 C humidity 10 80 no dew Po...

Страница 8: ...P302 ZP502 ZP502P IP Phone which support SIP IAX2 protocol eg CISCO Grandstream etc 3 2 Before Making a Call 3 2 1 Login IP PBX Getting IP Address ZX50 Series IP PBX support 3 Ways to get the IP Address Static DHCP PPPoE Default IP And Port of WAN LAN WAN Port IP http 192 168 1 100 9999 LAN Port IP http 192 168 10 100 9999 LAN Supper IP 169 254 1 254 255 255 0 0 Default configuration and function ...

Страница 9: ...me and password default username is admin password is admin then click login Once the login is successful the home page will be displayed Note 1 you have to add a network segment same with the WAN port if your PC is not at 192 168 1 XXX 2 For safety requirement please modify the username and password after you login You can modify in this page System Management 3 Generally based on the default set...

Страница 10: ...faults Restore all settings to factory default Activate Changes Activate the changes for your current configuration System Menu System Menu include the following sub menu Home Page Display device info Basic Basic configuration on extension trunks etc Inbound Control Configure Inbound Route IVR and Black List etc Advanced Configure extension s default info conference etc Status Check record list ca...

Страница 11: ...ssword for this user eg 1234 E mail The e mail address for this user eg Tom gmail com Analog Phone If this user is attached to an analog port on the system please choose the port number here Dial Plan Please choose the Dial Plan for this user Dial Plan is defined under the Outbound Routes Voicemail This user will have a voicemail account after choosing this option Can reinvite Set up calls directl...

Страница 12: ...all Enable Disable Video call for this extension Permit IP IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Auto Provision Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function Pls select the phone manufacture and input MAC address of the IP Phone For more details pls check in Part 3 10 Codecs Configure The allowed and disallowed codecs can be...

Страница 13: ...bound call in different time segment eg Inbound call will be forward to IVR in working time 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic Trunks Zycoo IP PBX support 3 kinds of trunks Analog GSM line Custom VoIP Peer How to add each trunk 1 Analog GSM Line Click Add a Dial R...

Страница 14: ...PBX eg Analog Port 3 The third analog port of the PBX You can configure the Analog GSM line through ZYCOO IP PBX Same Analog line couldn t be used in multiple trunks If you don t have available Analog GSM trunk you can t set up trunk 2 Custom VoIP Custom VoIP allows you to create a VoIP trunk please configure on this page Add a Trunk VoIP Trunk ...

Страница 15: ... service otherwise register service is closed Host Host Address provided by VoIP Provider Outbound proxy Outbound proxy is provided by VoIP Provider Proxy Port Proxy Port is provided by VoIP Provider Without Authentication If you don t use Authentication when connecting server pls check this option Username Username provided by VoIP Provider Password Password provided by VoIP Provider 3 Peer ZYCOO...

Страница 16: ... Without Authentication If you don t use Authentication when connecting server pls check this option Username Username provided by the other ZX50 IP PBX Password Password provided by the other ZX50 IP PBX Once A trunk is added this trunk will be displayed in the List of Trunk You can define the codecs configure advanced settings or delete this trunk from the drop downs of Option 3 3 4 Outbound Rou...

Страница 17: ... Choose a trunk for this rule Failover Choose a failover trunk for using when the above chosen trunk is not available Dialing Rules Define the number match pattern for dialing Define a custom pattern N digit from 2 to 9 Z digit from 1 to 9 X digit from 0 to 9 One digit or multiple digits Delete digits prefix If deleted one digit prefix when dial 12345 digit 2345 will be sent Auto add digit If adde...

Страница 18: ... the inbound call from a trunk Analog to a specified extension call queue conference or IVR please configure on this page Add Analog Channel Channel Choose Analog Port of trunk DID Extension Select Extension call queue conference or IVR for DID VoIP Channel DID If you want to direct the inbound call from a VoIP trunk to a specified extension call queue conference or IVR please configure on this pa...

Страница 19: ...for the IVR Extension If you want to listen to the IVR by dialing extension please input an extension Number Please Select Select IVR audio file please configure in this page IVR Prompts Repeat Loops loop times to repeat playing the IVR prompt Dial other Extensions Allow caller to dial other extension besides of the ones listed as below Keypress Events Each digit will be related to the actions def...

Страница 20: ...on will ring then you can record IVR 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configu...

Страница 21: ...ard the call to extension extension Voicemail RingGroup IVR or Hangup 3 5 Black List If some numbers need to be blocked you can use this functionality Please configure in Black List click New Blacklist to display this dialog as below Input caller s number in the blank then this caller s number will be blocked when call again Meanwhile extension user can add or delete the blacklist number by functi...

Страница 22: ... number this number will be deleted from the Black List 3 5 1 Pickup Call If an extension user is away from his her desk other extension users can pickup the call by function key on the phone Please check the following diagram to learn Reference Parameters and Explanation of Pickup Calls Item Explanation 8 Pick up the ringing extension in the system at random This can be defined in Feature Codes 7...

Страница 23: ... check the diagram as below to learn Reference Parameters and Explanation of Call Park Item Explanation Extension to Dial for Parking Calls Default number is 700 It can be defined in Feature Codes What extension to park calls on Default number is 701 720 It can be defined in Feature Codes How many seconds a call can be parked for Default is 45 seconds It can be defined in Feature Codes 3 6 2 Trans...

Страница 24: ...used after you use function key 2 it can be defined in Feature Codes Timeout for answer on attended transfer Default is 15 seconds it can be defined in Feature Codes 3 6 3 Conference If you wanted to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter into conferenc...

Страница 25: ...d Music to the first user in a conference until another user has joined the same conference Enable caller menu Checking this option allows a user to access the Conference Bridge menu by pressing the key on their dialpad Announce callers Checking this option announces to all Bridge participants the joining of any other participants Record conference Recording format is WAV Quiet Mode If this option...

Страница 26: ... In the conference admin can add new participant extension user or external number into the conference Add new participant 3 6 4 Monitor Monitor the specified extension also you can monitor in different time Please click Monitor New Monitor to configure ...

Страница 27: ...n extension Ring lasting for s Default is 20 seconds you can define it by yourself Status Always All incoming calls will be forwarded Busy Forward when extension is busy No answer Forward when extension not answer Set your Follow Me number Forward to an Internal Extension Incoming call will be forwarded to internal extension Forward to an External Extension Incoming call will be forwarded to exter...

Страница 28: ...e message to your defined mailbox Click Extension Extension Settings VoiceMail must be opened and VM Password must be configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message will be sent to your defined email Leave a message ...

Страница 29: ...following chapter VoiceMail 3 8 Call Queue 3 8 1 Create Agent Check agent in the Extension Settings Advanced Options then assign agent and Ring Strategy in Call Queue please learn from the following configuration interface Item Explanation Queue Number This option defines the extension number that may be dialed to reach this Queue Queue Name This option defines a name for this Queue eg Sales Ring ...

Страница 30: ... Agent if they fail to answer a call Wrap Up Time s After a successful call how many seconds needed to wait before sending another call to a potentially free agent Default is 0 which means No Delay Max Wait Time s The maximum number of seconds a caller can wait in a queue before being pulled out empty for unlimited Max Callers This option sets the maximum number of callers that may wait in a Queue...

Страница 31: ...he agent member before they are connected to the caller Frequency s How often to announce queue position and estimated holdtime 0 to Disable Announcements Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold time will not be announced if 1 minute Repeat Frequency s How often to announce a voice menu to the caller 0 to Disable Announceme...

Страница 33: ... Enable Music On Ringback Enable music on ringback Allow multiple extensions to be assigned to one analog phone Allow multiple extensions to be assigned to one analog phone Allow extensions to be Alpha Numeric SIP IAX users If extension is Alpha outside line can t call in but extension can call out VoiceMail This user will have a voicemail account after choosing this option NAT Check this option i...

Страница 34: ...oicemail Password for this user eg 1234 Delete VMail Voicemail will not be checkable by phone if you chose this option Messages will be sent by e mail only Note you must configure SMTP server for this functionality 4 2 VoiceMail Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need send message by mail to your defined mailbox you must configure S...

Страница 35: ...aximum number of messages in this selection box Maximum message time min Choose the maximum duration of a voicemail message Message recording will be stopped when it s timeout Minimum message time s Choose the minimum duration of a voicemail message in this selection box Message time below this threshold will be deleted automatically Say message Caller ID Choose this option to play Caller s ID bef...

Страница 36: ...rcompany com Port The port number which the SMTP server running is generally port 25 If SSL is encrypted please use port 465 instead SSL TSL Enable use SSL TLS to send secure messages to server Enable SMTP Authentication If your SMTP server needs Authentication please enable SMTP Authentication and configure the following information Username Input username of your email box Password Input passwor...

Страница 37: ...es as attachments Sender Name Display the Sender name when you receive a voicemail From Sender s email address Subject Subject of the mail Message The message pattern 4 3 Music Settings Management for music on hold music on ringback music on call queue Click Music Settings to display the dialog as below Music Settings Please define different music file for different music folders ...

Страница 38: ...erver IP address Please enter your TFTP server IP address Select Music Directory Select directory where the uploaded music file will be saved 4 4 DISA A trunk call into the PBX and call to another trunk through outbound route of the PBX Eg This trunk can make international call you are out of the office and want to contact with your customer in foreign country now you can dial DISA number after PI...

Страница 39: ...me permitted between digits when the user is typing in an extension Default is 5 seconds Extension for this DISA Optional If you want this DISA to be accessible by dialing an extension you can define an extension number for this DISA Select DialPlan Set the DialPlan that calls will originate from 4 5 Paging And Intercom Paging And Intercom is used for calling a paging extension all terminals which...

Страница 40: ...ers Selected device s in this page Device List Select Device s to Page Duplex Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference 4 6 Monitor Monitor is used for recording the defined extensions Click Monitor New Monitor to display the dia...

Страница 41: ... Check to record outbound calls 4 7 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched number Click Phone Book to display the dialog as below Search Input contact name to search Show All Show all contacts Name Add contact s name Alphabetic or numeric only Number Add contact s number international phone number is supported ...

Страница 42: ...Dial rule page in Outbound menu the extension user who has the PIN code can dial long distance call Click Pin Set to show the dialog as below Pic 4 9 1 Add a PIN Set PIN Set Name Set the PIN Sets Name PIN List Enter a list of one or more PINs One PIN per line 4 9 Feature Codes Click Feature Codes to display the dialog as below you can define relevant parameter ...

Страница 43: ...n Pickup Extension Set Pickup Extension Pickup Specified Extension Set Pickup Specified Extension default dial 7 extension to pickup the extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s numbe...

Страница 44: ...e conference yourself Create Conference While you speak with another party you can press 0 you and the callee are immediately transferred to conference Return to conference with participant The administrator can invite another person by pressing 0 when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has...

Страница 45: ...f the auto provision script file model for details then import the format file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System Network Advanced enable DHCP Server in the dialog as below Method 1 Click Extension Creat New ...

Страница 46: ...50 Series IP PBX ZYCOO all rights reserved V3 1 45 Phone version could be optional Save it in your local PC after you fill based on the model format select the relative manufacture on this page and upload ...

Страница 47: ...tus etc 5 1 Record List Check the record list of defined extension or conference you can delete the record list Click Record List Monitor and Conference will be displayed as below Monitor List Interface Conference List interface 5 2 Call Logs Check call logs of extension by caller ID or callee ID Click Call Logs to display the dialog as below Call Logs Interface ...

Страница 48: ...rsal function meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX 5 3 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the dialog as below 5 4 System Info Check OS version firmware version and memory etc from here Click System Info to display the dialog as below ...

Страница 49: ...ill introduce you how to configure the system of ZYCOO IP PBX 6 1 Network And Country Configure WAN LAN IP and tone zone Click Network And Country to display the dialog as below IP Assignment Support Static DHCP and PPPoE Tone Zone Setting Define the tone zone for home country or place ...

Страница 50: ...network route by command Traceroute Click TroubleShooting to display the dialog as below 6 3 DHCP Server Settings ZX 50 series support DHCP Click Network Advanced DHCP Server Settings to show the following dialog 6 4 DDNS VPN After configure DDNS you can visit by domain remotely Click DDNS VPN to display the dialog as below DDNS Settings ...

Страница 51: ...OO all rights reserved V3 1 50 VPN Settings Note 1 DDNS supports the domain provided by Dyndns org No ip com zoneedit com only 2 VPN supports N2N L2TP only 6 5 Time Settings Click Time Settings to display the dialog as below ...

Страница 52: ...al The default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP server for perfect function Time Zone Select your time zone so that the system will set time based on the time zone Synchronize with current PC time Click the button to synchronize the PBX time with the current PC time 6 6 Management Management on username password access permit etc Click Management to...

Страница 53: ...system And you can set the SIP Analog channel here by clicking Show Advanced Options Click Management Access Permit to display the diagram as below Note After you added a permitted IP you can only login the system by this IP other IP address isn t effective to login the system 6 7 Data Storage Upload the voicemail monitor conference call logs etc to the defined FTP server for ...

Страница 54: ...s or Domain User Name FTP account name Password FTP account password Directory Define a directory on the FTP server Note 1 Upload Voicemail Conference record Monitor and Call logs to the defined FTP Server automatically when flash storage is over 40 Then the history files will be removed out automatically 2 NOT upload in working time by default 6 8 Backup Backup all the settings Click Backup to di...

Страница 55: ...elected backup file to your PC Note Please don t change the backup file name 6 9 Update Click Update to upgrade your system by uploading backup file Extract the downloaded firmware package which includes one TFTP server and one upgrading file Run TFTP server you will see the following interface Go into the update page and upload firmware Enter the package name ...

Страница 56: ... chapter will introduce you how to use ZYCOO IP PBX by example 7 1 How to connect the ZX50 IP PBX to the Internet 7 1 1 IP PBX behind the Router If your office access the public network through router you can put the IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN ports of the router and you can also connect HUB or Switch to the LAN port of the IP PBX to enable so...

Страница 57: ... HUB or Switch to the LAN ports of the IP PBX to enable your PC access the public network If you want to access the public network through Modem then you should use the PPPoE function of the IP PBX and make the IP PBX dial up to connect to the public network 7 2 How to combine two ZX50 IP PBX in the same network We start combining two IP PBX in the same network and then try to expand to different ...

Страница 58: ... registers to ZX50 B as extension 801 3 All the extensions under ZX50 A are in the format 6XX 4 All the extensions under ZX50 B are in the format 8XX 5 Extensions under ZX50 A can make calls to extension under ZX50 B with format 8XX 6 Extensions under ZX50 B can make calls to extension underZX50 A with format 6XX Step 1 Set up a peer 699 in ZX50 A In the page Trunks Add a Trunk Peer Name ZX50B Pee...

Страница 59: ...e Outbound Routes Add a Dial Rule Step 4 Set the user 601 and Dial Plan in ZX50 A In the page Extensions Dial Plan Activate the change and apply the test 1 Register an IP phone ZP302B to ZX50 B with 801 extension 2 Register an IP phone ZP302A to ZX50 A with 601 extension 3 801 call 601 And you can see 601 will ring and you can pick up the call ...

Страница 60: ...l Rule in ZX50 A all calls starting with 8 will be sent to ZX50 B Step 6 Set the user 801 and Dial Plan in ZX50 B Activate the change and apply the test 601 call 801 and 801 will ring and you can pick up the call 7 3 How to combine two IPPBX in different network The general environment for two ZX50 in different locations is two ZX50 IP PBX are both in the Internet and using the public IP ...

Страница 61: ...n is same as above guide 7 2 Combine two ZX50 IP PBX in the same network but use the public IP address as the HOST settings set as below In the page Trunks of ZX50 B Add a Trunk The general environment for two ZPX50 IP PBX in different location and one or both two are behind router and using the private IP So we need to make port forwarding in the router and make ZX50 IP PBX reach to each other ZX...

Страница 62: ...T you need to use the 210 11 25 127 as the service provider instead of 192 168 1 21 Step 3 Set port forwarding in the router for ZX50 B Use the same method as Step 1 to do port forwarding in router B for ZX50 B as above Setp4 Combine two ZX50 and make calls Accordingly set the 601 users in ZX50 A and 801 users in ZX50 B and build the correct dial rules as above you can make calls between two the Z...

Страница 63: ...nal IP Replace your external IP address as your public IP or domain External Host Replace your external IP address as your public IP or domain External Refresh Set time for refresh default is 10 Local Network Address Replace your local network address and mask NAT mode If your IP PBX is behind the Router set default as yes ...

Страница 64: ...ccount must be more than 50 when you use the account first time 1 Sign in with the business account on this page https login skype com account login form intcmp sign in return_url https secure skyp e com account login 2 When you have signed in please click Skype Manager at the end of this page 3 Please click the button Features ...

Страница 65: ... 5 Create a SIP profile Then you can create one sip account you need pay for 4 95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank then you can register to skype server And you need assign money for outgoing calls then you can call out ...

Страница 66: ... all rights reserved V3 1 65 Note Skype Channel belongs to VoIP channel so any calls from Skype will be directed to the same destination of VoIP Then you can see the sip account information by clicking Authentications details ...

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