14
16. Trouble Shooting
：
NO.
1
2
3
4
5
6
Unable to Connect
Reset
Change to a New Network
No person on Alarm Videos
Frequent Alarm
No Alarm when someone
passes by
Check your Wi-Fi name and password
Ensure your Wi-Fi is 2.4G. Not support 5G
Ensure your camera and phone close to router for set up
Keep pressing the reset button for 3~5 seconds
Hear ’Boogu‘
LED blink slowly in Red
Remove the camera in ZUMIMALL APP
Press the reset button to factory setting
Re-conenction
Adjust camera sensitivity to’HIGH‘. The moving objects may
appear from the corner of camera coverage, please adjust the
lens angle.
Adjust the camera alarm sensitivity to ’Low‘
Make sure motion detection is turned on.
Ensure motion happends beyond the range of PIR monitoring
area
7
No Alarm Push
Make sure Notification is turned on from ZUMIMALL and phone
8
No Alarm Video
Make sure insert a SD Card or activate Cloud Service.
Click triangle button to play videos.
9
Device Offline
Charge the camera and reconnect it.
Ensure the Wifi signal strength is good as above 75%.
10
Battery Durability
Reduce frequency of Motion Detection, Two-way talk, and
frequency of viewing Live Feeds
Description
Solution
