Z U A U D I O
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DEFINITION MK.IV
WARRANTY
Zu products are designed and manufactured to the highest quality. However, if something does go wrong
Zu will fi x or replace the product free of charge. Zu Defi nition Mk.IV loudspeakers have a fi ve year limited
warranty from date of purchase to original owner on the loudspeaker and a two year limited warranty on
the subwoofer amplifi er. If under normal home use you have any problems with drivers, cable, parts,
cabinet, we will fi x or replace the product. Loudspeaker warranty and service can usually be performed
by the user, also known as DIY service, in such cases Zu will provide full technical support. This provides
faster repair of product (reducing down time is always good), minimizes handling hassle and damage
potential to both Zu and you, and reduces shipping costs.
Zu loudspeaker fi nish warranty covers color changes in paint, fi nish checking, and oxidizing. Wood
fi nishes are not guaranteed against fading and you should keep them out of direct sunlight, just like a
piano. While every effort is made to ensure a perfect fi nish that will last a lifetime, this warranty does
not cover damage from impact and abrasion, or seam / core construction visibilities in extreme high
temperature / high humidity environments. Zu products are designed to be used in temperature and
humidity controlled environments, namely your home or offi ce unless otherwise stated. Warranty does not
cover loudspeaker fi nish damage caused by the extremes of an uncontrolled environment.
If in the highly unlikely event that a Zu product arrives to you dead on arrival (D.O.A.), and after discussing
it with a Zu tech, we will ship another of the same product at our expense and arrange for the D.O.A.
product to be collected. If after inspection we fi nd that you have misrepresented a returned product’s
condition, and that it was improperly handled or used, Zu will charge you for all damaged parts, labor,
shipping and handling of the product.
Warranty does not apply to damage caused by operating the product outside the intended use, accident,
another product, misuse, abuse, fl ood, fi re, earthquake or any other external causes. Warranty does not
cover damage caused by modifi cation or service performed by anyone other than a Zu representative.
Cosmetic damage is also excluded from warranty, as is all product that has any part of the Zu serial
number removed.
When a product or part is exchanged the replacement becomes your property and the suspect or
damaged part becomes Zu’s property. Parts provided by Zu must be used in products for which the
warranty service is claimed.
WHAT YOU CAN EXPECT IF WARRANTY SERVICE IS NEEDED
If warranty becomes necessary, you must call or email for a return of material authorization (R.M.A.)
number, or to arrange for user serviceable parts. This provides opportunity to assist in diagnosing the
problem and helps us to schedule for rapid turnaround in the event that parts, service or repair is needed.
Upon factory inspection of parts or product, warranty eligibility will be determined. While service options,
parts availability and response times will vary, we do our best to keep you happy. International customers
should know that Zu will comply with all applicable export / import laws and regulations, you may be
responsible for custom duties, taxes, broker fees, freight, and other charges. When shipping of product
or part is required, repackage the complete product, or part, in its original packaging. If you have any
questions about packaging please call or email. Product damage caused from incorrect repackaging is
not eligible for refund or warranty and the freight company may also reject your insurance claim. Until
we have the product back in the shop and sign-off that it is eligible, the product is still your property, we
recommend you insure or declare the full value when shipping. We also recommend that you only ship
with a freight company that has a good reputation and offers tracking and insurance for the full amount.
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