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Warranty information
Zu products are designed and manufactured to the highest quality. However, if something does go wrong Zu will fi x or replace the
product free of charge.
All standard Zu cables have a limited lifetime warranty with the exception of the Mobius headphone cable which has a two-year
limited warranty. Cable warranty does not cover misuse or broken connectors damaged from misalignment or over tightening.
Limited lifetime warranty is available to the original purchaser only.
Zu loudspeakers have a fi ve year limited warranty from date of purchase to original owner. If under normal home use you have
any problems with drivers, cable, parts, cabinet, we are going to fi x or replace the product. Loudspeaker warranty and service can
usually be performed by the user, also known as DIY Service, in such cases Zu will provide full technical support, instructions usually
including a DVD video, and any special tools. This provides faster repair of product reducing down time, minimizes handling hassle
and damage potential to both Zu and you, and reduces shipping costs.
Zu loudspeaker fi nish warranty covers color changes, fi nish checking, and oxidizing. While every effort is made to ensure a perfect
fi nish that will last a lifetime, this warranty does not cover damage from impact and abrasion; or seam / core construction visibilities
in extreme high temperature / high humidity environments.
Zu phonograph cartridges have a limited two year materials and workmanship warranty. This warranty does not cover misuse or
accident. It does not cover premature stylus wear from playing dirty records.
Zu products are designed to be used in temperature and humidity controlled environments, namely your home or offi ce unless
otherwise stated. Storage of Zu Audio products, particularly loudspeakers, in uncontrolled environment may cause damage to the
product and will void the warranty.
If in the highly unlikely event that a Zu product arrives to you Dead On Arrival (D.O.A.), and after discussing it with a Zu tech, we
will ship another of the same product at our expense and arrange for the D.O.A. product to be collected. If after inspection however
we fi nd that you have misrepresented a returned product’s condition, and that it was improperly handled or used, Zu will charge you
for all damaged parts, labor, shipping and handling of the product.
Warranty does not apply to damage caused by operating the product outside the intended use, accident, another product, misuse,
abuse, fl ood, fi re, earthquake or any other external causes. Warranty does not cover damage caused by modifi cation or service
performed by anyone other than a Zu representative. Cosmetic damage is also excluded from warranty, as is all product that has any
part of the Zu serial number removed.
When a product or part is exchanged the replacement becomes your property and the suspect or damaged part becomes Zu’s
property. Parts provided by Zu must be used in products for which the warranty service is claimed.
What you can expect if warranty service is needed
Cable: exchange for new or at least functionally equivalent to the original cable product, or repair.
Loudspeakers: replacement of product or parts including user-serviceable parts, or repair.
Phonograph cartridges: exchange for new or at least functionally equivalent to the original product, or repair.
If warranty becomes necessary, you must call or email for a Return Material Authorization (R.M.A.) number, or to arrange for user
serviceable parts. This provides opportunity to assist in diagnosing the problem and helps us to schedule for rapid turnaround in the
event that parts, service or repair is needed. Upon factory inspection of parts or product, warranty eligibility will be determined.
While service options, parts availability and response times will vary, we do our best to keep you happy and strive for same day
turnaround on cable problems, and one to three day turnarounds on phonograph and loudspeaker problems. Depending on the
situation you may be responsible for shipping and other charges. International customers should know that Zu will comply with all
applicable export / import laws and regulations, you may be responsible for custom duties, taxes, broker fees, freight, and other
charges.
When shipping of product or part is required, repackage the complete product, or part, in its original packaging. If you have any
questions about packaging please call or email. Product damage caused from incorrect repackaging is not eligible for refund or
warranty and the freight company may also reject your insurance claim. Until we have the product back in the shop and sign off that
it is eligible, the product is still your property, we recommend you insure or declare the full value when shipping. We also recommend
that you only ship with a freight company that has a good reputation and offers tracking and insurance for the full amount.
Within the package you need to also include your contact information.
ZU AUDIO, ATTENTION RMA NUMBER
OGDEN COMMERCIAL INDUSTRIAL PARK
3350 S. 1500 W.
OGDEN, UT 84401
USA
SALES INFO | PRIVACY POLICY | COPYRIGHT information available at www.ZuAudio.com
Zu Audio
Ogden Commercial Industrial Park
3350 S. 1500 W.
Ogden, Utah, 84401, USA
+1-801-627-1040
www.ZuAudio.com
