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Chapter 9

Troubleshooting



The Power indicator on the front panel is off after the power button is pressed.

→ Power switch does not turn on.
→ The power adapter is not correctly connected to the device. Be sure to use the

power adapter supplied with the device.



The green LAN indicator on the front panel is off after the device is powered
on.

→ The corresponding LAN link is not established.
→ The Ethernet cable is not correctly connected to the LAN interface.
→ The network device connected to the LAN interface is not powered on.



The WAN indicator on the front panel is off after the device is powered on.

→ The WAN link is not established.
→ The Ethernet cable is not correctly connected to the WAN interface.
→ Please contact the service provider for help.



Unable toconnectto thenetwork.

→ Check that the Ethernet cable is correctly connected to the WAN interface and

the Ethernet cable is correctly connected to the LAN interface.

→ Check that the WAN indicator on the front panel is on and the Internet indicator

on the front panel is solid green or flashing green.



Restorethefactory defaultsettings.

After the power is on, use a needle to press the button for over 5 seconds to restore
the default factory settings.

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SJ-20201203151144-003 | 2021-06-16(R1.0)

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Содержание ZXHN H3600

Страница 1: ...600 Home Gateway Maintenance Management Guide Version V1 0 ZTE CORPORATION No 55 Hi tech Road South ShenZhen P R China Postcode 518057 Tel 86 755 26771900 URL http support zte com cn E mail support zte com cn ...

Страница 2: ... current or pending intellectual property rights or applica tions covering the subject matter of this document Except as expressly provided in any written license between ZTE CORPORATION and its licensee the user of this document shall not acquire any license to the subject matter herein ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice U...

Страница 3: ...gure the WAN 19 5 2 1 Configure the Ethernet Connection 19 5 2 2 Configure the 3G 22 5 3 Configure the QoS 26 5 3 1 Configure the QoS Global Parameters 26 5 3 2 Configure the QoS Classification 26 5 3 3 Configure the QoS Congestion Management 28 5 3 4 Configure the QoS Traffic Shaping 30 5 4 Configure the Security 31 5 4 1 Configure the Firewall Level 31 5 4 2 Configure the Filter Criteria 32 5 4 ...

Страница 4: ...gure the FTP 67 6 6 Configure the UPnP 68 6 7 Configure the DMS DLNA 68 6 8 Configure the Samba Service 69 6 9 Configure the DNS 70 6 10 Configure the Device Role 71 7 Configure the VoIP 73 7 1 Check the Status of VoIP 73 7 2 Configure the SIP Accounts 74 7 3 Configure the Advanced Parameters 74 7 4 Configure the SIP Protocol 76 7 5 Configure the Media 77 7 6 Configure the Fax 78 8 Configure the M...

Страница 5: ...8 6 Manage the Log 87 8 7 Diagnosis 90 8 8 Check the ARP Table 91 8 9 Check the MAC Table 92 8 10 Configure the IPv6 Switch 92 9 Troubleshooting 94 III ...

Страница 6: ...IV ...

Страница 7: ...an gers Disconnect all the cables during a lightning storm to prevent the device from dam age Power off and unplug the power plug when the device is not in use for a long time Do not attempt to open the covers of the device It is dangerous to do so when the device is powered on Power off and stop using the device under the conditions such as abnormal sound smoke and strange smell Contact the servi...

Страница 8: ... IE Greece EL Spain ES France FR Croatia HR Italy IT Cyprus CY Latvia LV Lithuania LT Luxembourg LU Hungary HU Malta MT Nether lands NL Austria AT Poland PL Portugal PT Romania RO Slovenia SI Slo vakia SK Finland FI Sweden SE Turkey TR Norway NO Switzerland CH Iceland IS and Liechtenstein LI The WLAN function for this device is restricted to indoor use only when operating in the 5150 MHz to 5350 M...

Страница 9: ... that you reuse or recycle your end of life equipment by using an accredited electronics take back system The symbols below indicate that this product should be reused or recycled and not sim ply discarded Please locate and use an appropriate reuse and recycling site If you need more information on collection reuse and recycling systems contact your lo cal or regional waste administration You may ...

Страница 10: ...ernet access choices to suit various broadband access network GE LAN Ports The ZXHN H3600 is equipped with 2 Gigabit Ethernet LAN interfaces which provides higher bandwidth and speed for networking and makes the device more future proof Dual Band Concurrent Wi Fi The ZXHN H3600 supports Dual Band concurrent Wi Fi up to 300Mbps 802 11n 2x2 2 4GHz and 1 7Gbps 802 11ac 4x4 nbsp 5GHz Wi Fi is a key fe...

Страница 11: ... the product specification of the ZXHN H3600 Table 2 1 Product Specification Technical Specifications Dimensions 226 mm H 32 mm D 156 mm W Input AC 100 V 240 V 50 Hz 60 Hz Power adapter Output DC 12 0 V 1 5 A Environment Requirements Operation temperature 0 C to 40 C 32 F to 104 F Storage temperature 40 C to 70 C 40 F to 158 F Operation humidity Storage humidity 5 95 non condensing Wi Fi Radio Spe...

Страница 12: ... MHz 2 3 Hardware Description Front Panel Figure 2 1 shows the indicators on the front panel of the ZXHN H3600 Figure 2 1 The Front Panel Table 2 2 describes the indicators on the front panel of the ZXHN H3600 unit 6 SJ 20201203151144 003 2021 06 16 R1 0 ...

Страница 13: ...ion is dialing up or fails to get online Device attempted to become IP connected and failed no DHCP response no PPPoE response PPP authenti cation failed no IP address from IPCP etc Internet Flashing green The Internet connection has been established and the data is being transmitted or received Off WLAN RF switch is off Solid green WLAN RF switch is on 2 4G Flashing green WLAN RF switch is on and...

Страница 14: ... VOIP net work Solid green The device has registered to the VOIP network PHONE1 PHONE2 Flashing green The associated telephone is off hook Off The LAN connection has not been established Solid green The LAN connection has been established LAN1 LAN2 LAN3 LAN4 Flashing green Data transmission is in processing The indicator flashes according to the LAN traffic The LAN1 LAN2 LAN3 LAN4 status indicator...

Страница 15: ...gs to the factory default LED LED control button Press the button to turn off all the indicators on the panel To turn on the indicators press the button again WPS WPS Push Button Press this button to enable or disable the WPS func tion WiFi Wi Fi dual interfaces on off button Side Panel Figure 2 3 shows the buttons on the side panel of the ZXHN H3600 SJ 20201203151144 003 2021 06 16 R1 0 9 ...

Страница 16: ... Function WAN RJ 45 port It is used to connect to the uplink Ethernet access network LAN1 LAN2 LAN3 LAN4 RJ 45 port It is used to connect the modem to computer STBs or other network devices USB Standard USB 2 0 interface connected to a USB storage device printer or 3G Dongle connection PHONE1 RJ 11 port It is used to connect to the phone through the telephone line 10 SJ 20201203151144 003 2021 06 ...

Страница 17: ...evice press the power button When the corresponding indicators on the front panel are on you can enjoy various ser vices provided by the service provider The factors affecting the wireless network coverage range include the location of the product distance between the product and a wireless terminal number of obstacles ob stacle material and density and interference source It is recommended that y...

Страница 18: ...rowave oven a refrigerator a wireless router a cordless phone or a Bluetooth product The product should be installed on the same floor as the applied area Do not put other objects on the product Try to reduce the number of obstacles be tween the product and a wireless terminal Horizontally place the product in the middle of the applied area and do not put it in a corner Do not place the product at...

Страница 19: ...the proxy setting of Internet Explorer 3 1 Configure TCP IP To log in to the ZXHN H3600 on a computer you need to set the IP address of the com puter to ensure that the IP address of the computer and the maintenance IP address of the ZXHN H3600 are in the same network segment Context The default maintenance IP address of the ZXHN H3600 is as follows IP address 192 168 1 1 Subnet mask 255 255 255 0...

Страница 20: ...nfiguration is correct and the computer is properly connected to the ZXHN H3600 3 2 Login The ZXHN H3600 provides a Web based configuration and management system You can enter a specified IP address in the address bar of Internet explorer to access the system Prerequisite A computer is directly connected to the LAN port of ZXHN H3600 and their IP address es are in the same network segment Steps 1 ...

Страница 21: ...Figure 3 2 Figure 3 2 Configuration Page 3 Check the device Information select Management Diagnosis Status The page indicates whether the hardware version and software version are correct see Figure 3 3 Click Refresh to get the latest information Figure 3 3 Device Information Page SJ 20201203151144 003 2021 06 16 R1 0 15 ...

Страница 22: ...ifferent If ZXHN H3600 is set to controller status the corresponding topology diagram is shown in Figure 4 1 Figure 4 1 Controller Status If ZXHN H3600 is set to agent status the corresponding topology diagram is shown in Figure 4 2 Figure 4 2 Agent Status 16 SJ 20201203151144 003 2021 06 16 R1 0 ...

Страница 23: ...igure the Port Binding 45 Configure the Mulitcast 45 5 1 Check the Status 5 1 1 Check the Ethernet Interface Information The section describes how to check the Ethernet interface status Steps 1 On the main page of the ZXHN H3600 select Internet Status Ethernet Inter face Information to the Ethernet Interface Information page see Figure 5 1 Figure 5 1 Ethernet Interface Information SJ 2020120315114...

Страница 24: ...ion to the Ethernet Connection Information page see Figure 5 2 Figure 5 2 Ethernet Connection Information 2 Click Refresh to refresh the information 5 1 3 Check the 3G Status Abstract The section describes the 3G status Steps Check the Mobile Network Information 1 On the main page of the ZXHN H3600 select Internet Status 3G Mobile Net work to go to the Mobile Network page The signal strength can v...

Страница 25: ...age see Figure 5 4 Figure 5 4 3G Connection Status 2 Click Refresh to refresh the information 5 2 Configure the WAN 5 2 1 Configure the Ethernet Connection This procedure describes how to configure the Ethernet on the network side so that user services can be connected to the external network The ZXHN H3600 supports route based and bridge based WAN connections Routing connection Bridge based conne...

Страница 26: ... the connection Type The connection type includes Routing and Bridge Connection In this case Routing is selected Service List Options INTERNET TR069 VoIP IPTV This parameter must be consistent with service configuration For example if INTERNET is selected it indicates that the WAN connection supports the Internet access service only If TR069 is selected it indicates that the WAN connection support...

Страница 27: ...of the DNS server for static connections You can set up to three IP addresses for the server These IP addresses are provided by the ISP NAT Enable or disable the NAT function IPv6 IPv6 Info Acquire Mode Specifies how to acquire IPv6 information for the WAN connec tion It is valid only if the WAN connection supports IPv6 The options are Manual You need to set the global address gateway and DNS acqu...

Страница 28: ...the packets sent over the WAN connection By default On button is not selected If it is selected a VLAN tag is carried in the packets sent over the WAN connection and the VLAN ID must be set VLAN ID Identifies a VLAN Range 0 4094 To ensure normal service op eration the VLAN ID must be the same as that set in upper lay er MDU configuration Note In the ZXHN H3600 provisioning configure only one Inter...

Страница 29: ... What to do when 3G device is not ready 1 Check whether the dongle is plugged in 2 If the device is already plugged in please check whether the USB is contacted well 3 If the device is still unrecognized maybe it has been damaged Please replace the device Steps 1 Insert 3G device 2 On the main page of the ZXHN H3600 select Internet Status 3G Mobile Net work to the Mobile Network page The signal st...

Страница 30: ... There are two PDP types IP PPP APN Set the communication standard of the access network to be used For example 3gnet Dial Number Dial Number Different communication standards have different dial num bers For example 99 MTU Define the maximum transfer unit Username Password The Username Password of new 3G connection Authentication Type There are three authentication types Auto PAP CHAP Connection ...

Страница 31: ...tion of the parameters refer to Ta ble 5 4 Table 5 4 3G Working Mode parameters Parameter Description 3G Mode Enables or disables the 3G Working function Backup Interval Sets the interval after which services are switched to the standby line when the active line is interrupted Recovery Primary Uplink Interval Sets the interval after which services are switched back to the active line when the acti...

Страница 32: ...ssed according to the default policy showed in this page Steps 1 On the main page of the ZXHN H3600 select Internet QoS QoS Global Config uration to the QoS Global Configuration page see Figure 5 10 Figure 5 10 QoS Global Configuration page 2 Set radiobox On to enable QoS function 3 Click Apply button to apply the changes 5 3 2 Configure the QoS Classification This page provides the parameters of ...

Страница 33: ...to create new QoS classification see Figure 5 11 Figure 5 11 New QoS Classification Page Table 5 5 lists the QoS classification Configuration parameters Table 5 5 Parameter Descriptions for the QoS Classification Parameter Description On Off Set radiobox On to enable the function of classification SJ 20201203151144 003 2021 06 16 R1 0 27 ...

Страница 34: ...er layer configuration Level 2 Protocol The level 2 protocol includes Unconcerned IPv4 IPv6 ARP and PPPoE Source IP Source host IP address Destination IP Destination host IP address DSCP DSCP value Level 3 Protocol The Level 3 Protocol includes Unconcerned TCP UDP and ICMP Source Port Source port number of the matching packets Destination Port Destination port number of the matching packets TCP AC...

Страница 35: ...ue priority Range 1 4 Each queue has a priority queue priority is higher the lower the priority value and the SP queue priority value must be less than WRR queue Algorithm Options SP Under the same interface if a queue s algorithm is SP its priority must not be used by other queues DWRR If there are four queues and four weights which are 100 in total can be configured for the queues the packets fo...

Страница 36: ...lt queue in every interface If not specified the first queue will work as the default queue otherwise the last setting queue will be the default queue Note that the default queue will automatically enabled and can not be dis abled Traffic Classes is used to bind classification to a queue Use to join num bers when binding several classifications e g 1 2 10 Please note that different queues in an in...

Страница 37: ...n list Rate Committed access rate Range 0 8192 1000000000 The shaping rate value of 0 indicates no speed limit 3 Click Apply button to apply the changes 5 4 Configure the Security 5 4 1 Configure the Firewall Level The section describes how to configure firewall level Steps Configure the Firewall 1 On the main page of the ZXHN H3600 select Internet Security Firewall to the Firewall page see Figure...

Страница 38: ... Anti DoS Attack 1 On the main page of the ZXHN H3600 select Internet Security Firewall to the Anti DoS Attack page see Figure 5 15 Figure 5 15 Anti DoS Attack Page 2 Set the parameters For a description of the parameters refer to Table 5 8 Table 5 9 Anti DoS Attack Parameter Descriptions Parameter Description Enable To enable the Anti PortScan to be configured select this check box Threshold Thre...

Страница 39: ...5 10 Parameter Descriptions for the Filter Switch and Mode Configuration Parameter Description URL Filter Set radiobox On to enable the URL filter function Mode There are two modes Black List Addresses in the URL Filter list are not allowed to access White List Only addresses in the URL Filter list can be accessed 4 Click Apply button to apply the changes Configure the URL Filter 1 Click URL Filte...

Страница 40: ...igure 5 18 Figure 5 18 IP Filter Page 2 Table 5 12 lists the IPv4 filter parameters Table 5 12 Parameter Descriptions for the IPv4 Filter Parameter Description On Off Set radiobox On to enable the function of IP filter Name Name of the IP filter item The name must be specified Target Specify to discard or permit the data packages Rule Priority Specify the value to modify the service priority IP Ve...

Страница 41: ...ss option cannot be the same If the ingress is LAN the egress should be a WAN or 3G connection The data traffic direction is upstream If the ingress is a WAN or 3G connection the egress should be the LAN The data traffic direction is down stream DSCP A DSCP is specified for the TOS byte in the IP header of each packet to indicate the priority Range 0 63 3 Click Apply button to apply the changes 5 ...

Страница 42: ...rd or permit the data packages Ingress Specify the data stream inbound direction and this parameter must be specified If the Ingress is WAN_All all the WAN connection can access ZXHN H3600 If the Ingress is LAN the LAN side can access ZXHN H3600 IP Range The IP address segment that needs to be filtered When the IP segment is null it refers to all the IP addresses Service Type Specify the service t...

Страница 43: ...es Ingress Specify the data stream inbound direction and this parameter must be specified If the Ingress is WAN_All all the WAN connection can access ZXHN H3600 If the Ingress is LAN the LAN side can access ZXHN H3600 Prefix IPv6 address prefix Service Type Type Specify the service that is permitted or denied to access 2 Click Apply button to apply the changes Configure the Remote Service Port Con...

Страница 44: ...trol of HTTP FTP The remote service port control of FTP TELNET The remote service port control of TELNET HTTPS The remote service port control of HTTPS 2 Click Apply button to apply the changes 5 4 4 Configure the ALG The section describes how to configure ALG ALG provides the relevant parameters of security configuration function Steps 1 On the main page of the ZXHN H3600 select Internet Security...

Страница 45: ...l Off to cancel all ALG services 5 4 5 Configure the DMZ The section describes how to configure DMZ DMZ provides the parameters of DMZ configuration features Steps 1 On the main page of the ZXHN H3600 select Internet Security DMZ to the DMZ page the page see Figure 5 23 Figure 5 23 DMZ Configuration Page Table 5 16 lists the DMZ parameters SJ 20201203151144 003 2021 06 16 R1 0 39 ...

Страница 46: ...rent services and you want to make them publicly ac cessible you need to specify the port forwarding policy With NAT applied it translates the internal IP addresses of these servers to a single IP address that is unique on the In ternet To the Internet users all virtual servers on your LAN have the same IP Address This IP Address is allocated by your ISP This address should be static rather than d...

Страница 47: ...l name including TCP UDP TCP AND UDP The default protocol is TCP WAN Host IP Address IP address segment of the WAN side hosts LAN Host IP address of the LAN side host WAN Port Port segment of the WAN side hosts LAN Host Port Port number range of the LAN side host Range 1 65535 3 Click Apply button to apply the changes 5 5 Configure the Parental Controls The section describes how to configure paren...

Страница 48: ...If the All user option is selected all the users that use the ZXHN H3600 device are included Days Specify the days when the parent control settings are applied Duration Specify the time when the parent control settings are applied Action The device supports Ban Internet Access After this mode is selected Internet access is not allowed URL Black List After this mode is selected websites set in URL ...

Страница 49: ...No IP easyDNS freedns and TZO If the DtDNS is selected the WAN Connection should be configured DDNS DDNS Switch Click On to enable the DDNS function Provider URL The URL of provider If the DynDNS HTTP is used the URL is http www dyndns com If the DtDNS HTTP is used the URL is http www dtdns org If the No IP HTTP is used the URL is http www no ip com If the easyDNS HTTP is used the URL is http www ...

Страница 50: ... 5 27 Figure 5 27 SNTP Configuration Page 2 Configure the SNTP parameters Table 5 20 lists the SNTP parameters Table 5 20 Parameter Descriptions for the SNTP Parameter Description Time Zone Time zone NTP Server1 NTP Server5 IP address of the primary secondary third fourth fifth NTP server Poll Interval Interval of time synchronization Unit second Automatically Adjust Clock For Day light Enable or ...

Страница 51: ...onfigure the Port Binding The section describes how to configure Port Binding Port Binding provides the para meters of Port Binding configuration features Steps 1 On the main page of the ZXHN H3600 select Internet Port Binding to the Port Binding page see Figure 5 28 Figure 5 28 Port Binding Configuration Page 2 Select the LAN or SSID port that you want to bind 3 Click Apply button to apply the ch...

Страница 52: ...on IGMP Proxy The system serves as a proxy server to forward IGMP packets from the MDU to other devices 3 Click Apply button to apply the changes 5 9 2 Configure the MLD The section describes how to configure MLD MLD provides the parameters of MLD configuration features Steps 1 On the main page of the ZXHN H3600 select Internet Multicast MLD to the MLD page see Figure 5 30 Figure 5 30 MLD Configur...

Страница 53: ...Parameter Descriptions for the MLD Parameter Description MLD Proxy The system serves as a proxy server to forward MLD packets from the MDU to other devices 3 Click Apply button to apply the changes SJ 20201203151144 003 2021 06 16 R1 0 47 ...

Страница 54: ... the Device Role 71 6 1 Check the Local Network Status The section describes how to check the status of Local Network The relevant informa tion of Local Network status includes LAN Status WLAN Status WLAN Client Status LAN Client Status and USB Storage Status The relevant information of Local Net work status is shown as below Steps 1 On the main page of the ZXHN H3600 select Local Network Status t...

Страница 55: ... basic settings Steps Configure the WLAN On Off 1 On the main page of the ZXHN H3600 select Local Network WLAN WLAN Ba sic to the WLAN Basic page see Figure 6 2 Figure 6 2 WLAN On Off Configuration 2 Table 6 1 lists the WLAN on off configuration parameters Table 6 1 WLAN On Off Configuration parameters Parameter Description WLAN 2 4GHz Click On to enable the 2 4GHz wireless function SJ 20201203151...

Страница 56: ...ation to the configuration page see Figure 6 3 Figure 6 3 WLAN Global Configuration Page 2 Table 6 2 lists the WLAN global configuration parameters Table 6 2 Parameter Descriptions for WLAN Global Configuration Parameter Description Channel Channel of the wireless network A proper channel can be selected in accordance with the country code Options Auto 1 13 default Auto Specifies the channel used ...

Страница 57: ...e Transmitting Power Level of radio signal transmitting power A larger value indicates wider coverage Options 100 80 60 40 20 3 Click Apply button to apply the changes Note WLAN global configuration 5GHz refers to WLAN global configuration 2 4GHz Configure the Private WLAN SSID 1 Click Private WLAN SSID Configuration to the configuration page see Figure 6 4 Figure 6 4 Private WLAN SSID Configurati...

Страница 58: ...y button to apply the changes Note Private WLAN SSID Configuration 5GHz refers to Private WLAN SSID Configura tion 2 4GHz 6 2 2 Configure the Advanced Parameters of the WLAN WLAN Advanced provides the parameters of WLAN Advanced configuration features Steps Configure the Access Control Mode 1 On the main page of the ZXHN H3600 select Local Network WLAN WLAN Ad vanced to the WLAN Advanced page 2 Cl...

Страница 59: ...o the configuration page see Figure 6 6 Figure 6 6 Access Control Rule Settings 2 Configure the access control rule configuration parameters Table 6 5 lists the access control rule configuration parameters Table 6 5 Access Control Rule Configuration parameters Parameter Description Name The name of Access Control Item SSID SSID name corresponding to the wireless network that the rule is applied to...

Страница 60: ...dress DHCP DHCP Server DHCP Binding and Port Control Steps Check the Allocated Address DHCP 1 On the main page of the ZXHN H3600 select Local Network LAN IPv4 to the IPv4 page 2 Click Allocated Address DHCP to the configuration see Figure 6 7 Figure 6 7 Allocated Address DHCP Page 3 Click Refresh to refresh the informations Configure the DHCP Server 1 Click DHCP Server to the configuration see Fig...

Страница 61: ...he start IP address of the DHCP address pool DHCP End IP Address The end IP address of the DHCP address pool ISP DNS Select the On check box to let the Assign IspDNS work Primary DNS IP address of the DNS server provided by ISP Secondary DNS IP address of the DNS server2 provided by the ISP Lease Time Mode The mode of Lease Time Custom Lease Time The time during which the client PCs use the IP add...

Страница 62: ...CP binding parameters Table 6 7 Parameter Descriptions for the DHCP Binding Parameter Description Name The name of the DHCP Binding MAC Address The MAC address of the DHCP Binding IP Address IP address of the DHCP Binding 3 Click Apply button to apply the changes Configure the Port Control 1 Click DHCP Binding to the configuration see Figure 6 10 56 SJ 20201203151144 003 2021 06 16 R1 0 ...

Страница 63: ...of Internet status includes Allocated Address DHCPv6 LAN Address Management Static Prefix DHCPv6 Server RA Service Port Control Prerequisite Before configuring the prefix delegation make sure that the prefix delegation is enabled for the specified IPv6 WAN connection Steps Check the Allocated Address DHCPv6 1 On the main page of the ZXHN H3600 select Local Network LAN IPv6 to the IPv6 page 2 Click...

Страница 64: ...he LAN address parameters Table 6 8 lists the LAN address parameters Table 6 8 Parameter Descriptions for the LAN Address Parameter Description LAN IPv6 Address The IPv6 address of LAN 3 Click Apply button to apply the changes Configure the Static Prefix 1 Click Static Prefix to the configuration page see Figure 6 13 Figure 6 13 Static Prefix Page 2 Configure the static prefix parameters Table 6 9...

Страница 65: ...arameter Description DHCPv6 Server Select On to let the device work as a DHCP server and assign IP addresses to the client PCs or wireless devices DNS Delegate Type DNS Delegate Type Auto One DNS selected automatically from all the available DNS will be delegated Manual One or more DNSs selected manually from all the DNSs configured before will be delegated DNS Refresh Time The time during which t...

Страница 66: ...ameter Description RA Service Click On to enable the function Click Off to disable the function Specify MTU If On button is selected enter the MTU value MTU Define the maximum transfer unit Preference By default the preference is Middle Minimum Retry Interval The minimum time allowed between sending unsolicited multi cast Router Advertisements from the interface The value must not be greater than ...

Страница 67: ...static prefixes configured before will be delegated 3 Click Apply button to apply the changes Port Control 1 Click Port Control to the configuration page see Figure 6 16 Figure 6 16 Port Control Page 2 Select the LAN interface or SSID on which you want to disable or enable the DHCPv6 and RA function Note Click All On to select all IPv6 Service Port control types Click All Off to cancel all IPv6 Se...

Страница 68: ...licy Routing Prerequisite Before configuring routing IPv4 make sure that the IPv4 WAN connection is created Steps Check the Routing Table 1 On the main page of the ZXHN H3600 select Local Network Routing IPv4 to the Routing IPv4 page 2 Click Routing Table to the configuration page see Figure 6 17 Figure 6 17 Routing Table Page 3 Click Refresh to refresh the information Configure the Static Routing...

Страница 69: ...ion Name The name of static routing entry Egress WAN connection for static routing Network Address IPv4 address of the destination network Subnet Mask Subnet mask of the destination network Gateway The next hop IPv4 address to the destination network 3 Click Apply button to apply the changes Configure the Policy Routing 1 Click Policy Routing to the configuration page see Figure 6 19 SJ 2020120315...

Страница 70: ...mask of the matching packets Destination IP Address Destination IPv4 address of the matching packets Destination Mask Destination mask of the matching packets Protocol Matching IPv4 protocol The ANY option means any IPv4 proto col Source Port Source port number of the matching packets Destination Port Destination port number of the matching packets Source MAC Address MAC address of the source devi...

Страница 71: ...of the ZXHN H3600 select Local Network Routing IPv6 to the Routing IPv6 page 2 Click Routing Table to the configuration page see Figure 6 20 Figure 6 20 Routing Table Page 3 Click Refresh to refresh the information Configure the Static Routing 1 Click Static Routing to the configuration page see Figure 6 21 Figure 6 21 Static Routing IPv6 Page 2 Configure the static routing parameters Table 6 14 l...

Страница 72: ... Click Policy Routing to the configuration page see Figure 6 22 Figure 6 22 Policy Routing IPv6 Page 2 Configure the policy routing parameters Table 6 15 lists the policy routing parame ters Table 6 15 Parameter Descriptions for the Policy Routing Parameter Description Name The name of Policy routing entry Egress WAN connection for policy routing Source IP Address Source IPv6 address of the matchi...

Страница 73: ... figuration features Prerequisite Before configuring FTP application make sure a USB storage device is connected to open the ZXHN H3600 device Steps 1 On the main page of the ZXHN H3600 select Local Network FTP to open the FTP page see Figure 6 23 Figure 6 23 FTP 2 Table 6 16 lists the FTP parameters Table 6 16 FTP parameters Parameter Description Server Click On to enable the FTP server function ...

Страница 74: ...n features DMS is a multimedia server defined in DLNA protocol which uses UPnP protocol to search and categorize the local media files or photos and provide VOD services for the DMP If the DMS function is enabled on the ZXHN H3600 device any client that supports UP nP function can use the specified DMP for example windows media player to watch the media files or photos stored in the USB storage de...

Страница 75: ...on DMS Name To create a DMS enter the name of the DMS Library Rescan Method Library rescan method that the device supports Normally it is set to Auto Media Source1 Media Source4 By default the media source is mnt that is the root directory of the USB de vice You can change the root directory to other directory of the USB storage device 3 Click Apply button to apply the changes 6 8 Configure the Sa...

Страница 76: ...y Host Name The name of samba host Anonymous Click On to enable the anonymous function Click Off to disable the anonymous function Samba Username Samba Pass word It is valid only if Anonymous is disabled 3 Click Apply button to apply the changes 6 9 Configure the DNS The section describes how to configure DNS DNS provides the parameters of DNS configuration features The relevant information of Int...

Страница 77: ...ox 3 Click Apply button to apply the changes 6 10 Configure the Device Role The section describes how to configure the device role in the mesh network Controller set the device as the main control AP in the mesh network and connects the LAN interface of the optical cat Agent set the device as subordinate AP in the mesh network to connect the WAN in terface of the main control AP Steps 1 On the mai...

Страница 78: ...n of the parameters refer to Table 6 20 Table 6 20 Parameter Descriptions for the NetSphere Parameter Description Enable Click On button to enable the multi AP networking function Click Off button the device is used as a common wireless router 3 Click Apply button to apply the changes 72 SJ 20201203151144 003 2021 06 16 R1 0 ...

Страница 79: ...otocol 76 Configure the Media 77 Configure the Fax 78 7 1 Check the Status of VoIP This procedure shows the relevant information of VoIP status Steps 1 On the main page of the ZXHN H3600 device select VoIP Status to open the Sta tus page see Figure 7 1 Figure 7 1 VoIP Status Page 2 Click Refresh to refresh the information SJ 20201203151144 003 2021 06 16 R1 0 73 ...

Страница 80: ...IP subscriber Normally it is the phone number of the subscriber Authorization User name Username for authentication by the SS system which must be the same as that configured in the SS system Password Password for VoIP service authentication by the SS system which must be the same as that configured in the SS system 3 Click Apply button to apply the changes 7 3 Configure the Advanced Parameters Th...

Страница 81: ...r Jitter buffer refers to inten tional delay of packets Options Fixed A fixed buffer time must be specified Adaptive A jitter range must be specified Minimum Minimum value of the jitter range default 20 ms Maximum Maximum value of the jitter range default 200 ms 3 Click Apply button to apply the changes 1 On the main page of the ZXHN H3600 device select VoIP Advanced Echo Cancellation The Echo Can...

Страница 82: ...Protocol page see Figure 7 5 Figure 7 5 SIP Protocol Page 2 Set the parameters Table 7 4 describes the SIP protocol parameters Table 7 4 Description of the SIP Protocol Parameters Parameter Description Local Port Local port that the SIP protocol uses default 5060 Primary Proxy Server IP address of the active SIP proxy server that the ISP provides which must be the same as that configured on the SI...

Страница 83: ... that the ISP provides for communication between the standby server and VoIP terminals which must be the same as that configured on the SIP server default 5060 Register Expires Registered lifecycle unit seconds default 3600 Unregister On Reboot Whether to deregister VoIP terminals after the server is restarted Link Test Whether to enable link tests Link Test Interval Interval of link tests default...

Страница 84: ...lick Apply button to apply the changes 7 6 Configure the Fax The ZXHN H3600 supports the T30 and T38 based fax feature By default the T38 pro tocol is used Steps 1 On the main page of the ZXHN H3600 device select VoIP Fax The Fax page is displayed see Figure 7 7 Figure 7 7 Fax Page 2 Set the parameters For a description of the parameters refer to Table 7 6 Table 7 6 Parameter Descriptions for the ...

Страница 85: ...ction 85 Manage the Log 87 Diagnosis 90 Check the ARP Table 91 Check the MAC Table 92 Configure the IPv6 Switch 92 8 1 Configure the Account Management This procedure introduces how to manage the user accounts and rights Steps Guest Account Management 1 On the main page of the ZXHN H3600 select Management Diagnosis Account Management to the Admin Account Management page see Figure 8 1 SJ 202012031...

Страница 86: ...nistrator privilege is ad min which cannot be modified Old Password The default passwords for the Administrator is admin New Password Specify the new password Confirmed Password Confirm the new password 3 Click Apply button to apply the changes User Account Management 1 On the main page of the ZXHN H3600 select Management Account Manage ment to the User Account Management page see Figure 8 2 Figur...

Страница 87: ...ge of the ZXHN H3600 select Management Diagnosis Idle Timeout to the Idle Timeout page see Figure 8 3 Figure 8 3 Idle Timeout Configuration Page 2 Specify the time in the Timeout text box rang 1 30 min If no operation is performed on the Web page during this period the system automatically exits the login status 3 Click Apply button to apply the changes 8 3 Configure the System Management 8 3 1 Co...

Страница 88: ...default settings 8 3 2 Upgrade Software This procedure introduces how to upgrade Software Prerequisite Make sure that the upgrade file is ready Steps 1 On the main page of the ZXHN H3600 select Management Diagnosis System Management Software Upgrade to the Software Upgrade page see Figure 8 5 Figure 8 5 Software Upgrading Page 2 Click Browse to select the upgrade version file 82 SJ 20201203151144 ...

Страница 89: ...e user configuration file User configuration refers to the customized configuration based on the factory defaults The user can configure the device settings based on his own requirements and the con figuration can be backed up Steps Backup User Configuration 1 On the main page of the ZXHN H3600 select Management Diagnosis System Management User Configuration Management to the Backup User Configura...

Страница 90: ...e used for the network analysis and troubleshooting Steps 1 On the main page of the ZXHN H3600 select Management Diagnosis Mirror Configuration to the Mirror Configuration page see Figure 8 8 Figure 8 8 Mirror Configuration Page 2 Configure the mirror configuration parameters Table 8 3 lists the user mirror configuration parameters Table 8 3 Parameter Descriptions for the Mirror Configuration Para...

Страница 91: ...ameters Table 8 4 lists the TR069 Basic Configuration parameters Table 8 4 Parameter Descriptions for the TR069 Basic Configuration Parameter Description ACS URL The URL of the automatic configuration server that manages the device Username Password User name and password for the ZXHN H3600 to log in to the automatic configuration server Connection Request URL Connection request URL which is autom...

Страница 92: ...to the STUN configuration page see Figure 8 10 Figure 8 10 STUN Configuration 2 Configure the STUN configuration parameters Table 8 5 lists the STUN configura tion parameters Table 8 5 Parameter Descriptions for the STUN Configuration Parameter Description Enable After the STUN function is enabled clients after NAT or mul tiple NAT can find their public network addresses and deter mine the type of...

Страница 93: ...the Log Level 1 On the main page of the ZXHN H3600 select Management Diagnosis Log Man agement to the Log Management page 2 Click Log Level Management to the log level management page see Figure 8 12 Figure 8 12 Log Level Management Page 3 Configure the log management parameters Table 8 6 lists the Log Management parameters Table 8 6 Parameter Descriptions for the Log Level Management Parameter De...

Страница 94: ...agement Page 2 Configure the system log management parameters Table 8 7 lists the system log management parameters Table 8 7 Parameter Descriptions for the System Log Management Parameter Description Save Log Click On to enable the system log function 3 Click Apply button to apply the changes 4 Optional Click Refresh button to get the latest information 5 Optional Click Clear to clear the logs 6 O...

Страница 95: ...eter Descriptions for the security Log Management Parameter Description Save Log Click On to enable the security log function 3 Click Apply button to apply the changes 4 Optional Click Refresh button to get the latest information 5 Optional Click Download Log to download the log file from the log server Configure the Remote Log 1 Click Remote Log Management to the remote log management page see Fi...

Страница 96: ...procedure describes how to diagnosis Diagnosis provides the parameters of the diagnosis configuration features The relevant Diagnosis includes Ping Diagnosis Trace Route Diagnosis Steps Configure the Ping Diagnosis 1 On the main page of the ZXHN H3600 device select Management Diagnosis Diagnosis to open the Ping Diagnosis page see Figure 8 16 Figure 8 16 Ping Diagnosis 2 Type the host IP address o...

Страница 97: ...iagnosis page see Figure 8 17 Figure 8 17 Trace Route Diagnosis 2 Type the IP address or host name in the IP Address Host Name text box select one WAN connection specify the Maximum Hops Wait time and Protocol 3 After the configuration click Diagnosis 8 8 Check the ARP Table Check the ARP address of the connected terminal device Steps 1 On the main page of the ZXHN H3600 select Management Diagnosi...

Страница 98: ...3600 select Management Diagnosis MAC Ta ble to the MAC Table page see Figure 8 19 Figure 8 19 MAC Table Page 2 Click Refresh button to refresh information 8 10 Configure the IPv6 Switch This procedure describes how to enable or disable IPv6 support for the ZXHN H3600 Steps 1 On the main page of the ZXHN H3600 select Management Diagnosis IPv6 Switch to the IPv6 Switch page see Figure 8 20 92 SJ 202...

Страница 99: ...ment and Diagnosis Figure 8 20 IPv6 Switch Page 2 To disable IPv6 support set IPv6 Function to Off and click Apply Note The configuration takes effective after the device is restarted SJ 20201203151144 003 2021 06 16 R1 0 93 ...

Страница 100: ...on The WAN indicator on the front panel is off after the device is powered on The WAN link is not established The Ethernet cable is not correctly connected to the WAN interface Please contact the service provider for help Unable toconnectto thenetwork Check that the Ethernet cable is correctly connected to the WAN interface and the Ethernet cable is correctly connected to the LAN interface Check t...

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