
TROUBLESHOOTING
Problem
Suggested Solution
Failing to establish a
connection between the
Mobile Hotspot and a Wi-
Fi enabled device
• Ensure that the Wi-Fi function is enabled.
Press the WPS key to enable the Wi-Fi
function.
• Refresh the network list and select the
correct SSID.
• Check the IP address, and ensure that your
client can automatically obtain an IP address.
The client connected to
the device cannot access
the Internet
• Ensure that your SIM card is available.
• Change the location and find a place with a
stronger signal.
• Check the setting of the WAN connection
mode.
• Contact Consumer Cellular at (800) 686-
4460.
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