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Troubleshooting
If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the chart below. If your
particular problem cannot be resolved using the information in
the chart, contact the dealer where you purchased the phone.
Problem
Possible causes
Possible solution
Poor
reception
The network signal is too
weak at your current
location, for example, in a
basement or near a tall
building, because wireless
transmissions cannot
effectively reach it.
Move to a location
where the network
signal can be
properly received.
The network is busy at the
current time (for example,
during peak times, there
may be too much network
traffic to handle additional
calls).
Avoid using the
phone at such
times, or try again
after waiting a
short time.
You are too far away from a
base station for your service
provider.
You can request a
service area map
from your service
provider.
Echo or noise
The network link quality is
poor on the part of your
service provider.
End the call and
dial again. You may
be switched to a
better-quality
network link or
phone line.
The quality of the phone
line that you are calling is
poor.
End the call and
dial again. You may
be switched to a
better-quality
network link or
phone line.
