15
Troubleshooting
Problem Suggested
Solution
Can not establish the USB
connection between your
device and PC
You need to install the software. Run the installation program in
path of
My Computer > ZTEMODEM
.
If the driver of your device is abnormal, please reinstall the
software. You need uninstall the software first.
Can not establish the Wi-Fi
connection between your
device and client
Make sure the Wi-Fi function is active. Press the
WPS
button to
enable
or disable
Wi-Fi function.
Refresh network list and select the correct SSID.
Check the IP address to make sure your client can obtain an IP
address automatically in the Internet protocol (TCP/IP) properties.
Type the correct network key (Wi-Fi password) when you
connect to the device.
The client connected to the
device can not access the
Internet
Make sure your
(U)SIM
card is available.
Change the location to find a place with good signal.
Check WAN Connection mode setting.
Contact with your service provider and confirm your APN
settings.
When I use AP Station
mode, the client cannot
access the Internet.
Make sure the other WLAN device has already connected to the
Internet.
Make sure that the subnet of your device and the other WLAN
device is different
Can not visit the webGUI
configuration page
Enter the correct address. The default address is
http://192.168.0.1
or
http://m.home
.
Only use one network adapter in your PC.
Do not use any proxy server.
About the password
Press the
WPS
button twice, and then the SSID and Wi-Fi
connection password appear on the screen.
The default password of the webGUI configuration page is
admin
.
If you changed the password and forgot the new password, you
need to restore the device to the factory default settings.
About the device
Press the
reset button
, the device will reset to the default
settings.
If there is any exception while using the device, please press and
hold the
Power Button
for about 10 s, and the device will restart.
For more assistance, please:
•
Send E-mail to
•
Visit
http://www.zte.com.cn