24
Troubleshooting
Problem
Suggested Solution
Can not establish the USB
connection between your
device and PC.
• You need to install the software.
Run the installation program in
path of
My Computer > Mobile
Hotspot
.
• If the driver of your device is abnor
-
mal, please reinstall the software.
You need to uninstall the software
first.
Can not establish the Wi-
Fi connection between
your device and client.
• Make sure the Wi-Fi function is
active. Press the
WPS
button to
enable
or disable
Wi-Fi
function.
• Refresh network list and select the
correct SSID.
• Check the IP address to make sure
your client can obtain an IP ad-
dress automatically in the Internet
protocol (TCP/IP) properties.
• Type the correct network key (Wi-
Fi password) when you connect to
the device.