Confidential and Proprietary Information of ZTE CORPORATION 19
FAQ & Answer
When you meet the following problems in service, please refer to the following answers to solve it. If the
problems still exist, please contact with your suppliers.
Problem Description
Possible Causes
Problem Solving
The system can not run the
installation program automatically.
The system configuration is having
difficulty with the auto-run software.
The modem will appear as a virtual
CDROM on the PC’s start menu.
Click on the icon and start
installation program. If you have
previously installed a version of the
program, please uninstall it first.
After installation, the system doesn't
install the driver program properly.
The system configuration is having
difficulty with the auto-run software.
Please install the driver program
manually. The driver program can be
found in installation folder.
After the modem is plugged in, the
UI program doesn't run
automatically.
The system configuration is
incorrect.
Please open the UI program
manually. You can find it on the
desktop.
After restarting the computer, there is
no signal indicated.
1. You are in the place where there is
no
GSM/GPRS/EDGE/WCDMA/HSDP
A network coverage. Such places
include underground parking
garages, tunnels, and some remote
rural areas.
1. Change location to find a good
where having signal.
2. The modem is not properly
connected.
2. Close the modem safely as usual,
pull out the modem and reinsert the
modem again.
3. The (U)SIM card isn't inserted
properly.
3. Remove and reinsert the (U)SIM
card correctly.
4. The modem is positioned in such a
way as that adversely affects the
modem signal reception.
4. Adjust the angle/position of the
modem or its proximity to other
electronic modem.
When the modem is being installed,
the computer cannot find it.
1. The installation programs of the
modem have not been installed
properly.
1. Run the installation program first
then connect the modem. Now install
the drivers as normal in Windows.
2. The modem is not connected
properly.
2. Restart the computer, or reconnect
the modem.
3. The (U)SIM card is not inserted
properly.
3. Reinsert the (U)SIM card
correctly.
Sent message failure.
1. The SMS center number is
incorrect.
1. Your modem is preconfigured so it
is unlikely that it will need changing.
However if it is missing or incorrect
contact your operator.
2. The network is busy or you are in
an area with no signal.
2. Try later or move to an area with a
stronger signal.
Date connection failed.
1. You are in the place where there is
no
GSM/GPRS/EDGE/WCDMA/HSDP
A network coverage.
1. Move to an area with good signal.
2. The network is busy.
2. Try later.
