22
5 FAQ
When you meet the following problems in service, please refer to the following
answers to solve it. If the problems still exist, please contact with your suppliers.
Problem Description
Possible Causes
Problem Solving
After restarting the
computer, there is no
signal indicated.
You are in the place
where there is no GSM/
GPRS /EDGE /WCDMA
/HSPA network
coverage. Such places
include underground
parking garages,
tunnels, and some
remote rural areas.
Change location to find a
good place with
sufficient signal.
The (U)SIM card isn't
inserted properly.
Remove and reinsert the
(U)SIM card correctly.
Your notebook is
positioned in such a way
as that adversely affects
the devices signal
reception.
Adjust the angle /
position of your
notebook or its proximity
to other electronic
devices.
Sending message
failure.
The SMS center number
is incorrect.
The module is
preconfigured so it is
unlikely that it will need
changing. However if it is
missing or incorrect
contact your operator.
The network is busy or
you are in an area with
no signal.
Try later or move to an
area with a stronger
signal.
Date connection
failed.
You are in the place
where there is no GSM/
GPRS/ EDGE/ WCDMA/
HSPA network coverage.
Move to an area with
good signal.
