30
Problem
Description
Possible Causes
Problem Solving
When the Device
is being installed,
the computer
cannot find it.
1. The installation
programs of the
MODEM device
have not been
installed properly.
1. Run the
installation program
first then connect
the device. Now
install the drivers as
normal in Windows.
2. The device is not
connected properly.
2. Restart the
computer, or
reconnect the
device.
3. The SIM/USIM
card is not inserted
properly.
3. Reinsert the
SIM/USIM card
correctly.
Sent Message
failure.
1. The SMS center
number is incorrect.
1. Your device is
preconfigured so it
is unlikely that it will
need changing.
However if it is
missing or incorrect
contact your
operator.
2. The network is
busy or you are in
an area with no
signal.
2. Try later or move
to an area with a
stronger signal.
Date connection
failed.
1. You are in the
place where there
is no GSM/ GPRS/
EDGE/ WCDMA/
HSDPA network
coverage.
1. Move to an area
with good signal.