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Upgrading the phone software

There are several ways to upgrade your phone software:
1 . Use the online upgrade tool for mobile terminal products .
2 . Use the one-press upgrade package offered by your mobile service

provider .

3 . Use your PC to download an upgrade package to your microSDHC card

and install it to your phone from the card . .

Note:

Visit the ZTE official handset service support website (http://www .

ztedevice .com/support) and click your country or region to learn more

about the above upgrade methods, as well as which phones and methods

are supported .

Troubleshooting

If you encounter problems while using the phone, or if it performs abnormally,

you can refer to the chart below . If your particular problem cannot be

resolved using the information in the chart, contact the dealer where you

purchased the phone .

Problem

Possible causes

Possible solution

Poor reception

The network signal is too weak at

your current location, for example, in

a basement or near a tall building,

because wireless transmissions

cannot effectively reach it .

Move to a location where the

network signal can be properly

received .

The network is busy at the current

time (for example, during peak times,

there may be too much network

traffic to handle additional calls) .

Avoid using the phone at such

times, or try again after waiting

a short time .

You are too far away from a base

station for your service provider .

You can request a service area

map from your service provider .

Echo or noise

Poor network link quality on the part

of your service provider .

End the call and dial again . You

may be switched to a better-

quality network link or phone

line .

Poor local telephone line quality .

End the call and dial again . You

may be switched to a better-

quality network link or phone

line .

Unable to

select certain

features

Your service provider does not

support these features, or you have

not applied for services that provide

these features .

Contact your service provider .

UPGRADING THE PHONE SOFTWARE

TROUBLESHOOTING

Содержание Cricket ZTE Grand X Max+

Страница 1: ...ZTE Grand X Max User Guide ...

Страница 2: ...plications available outside of Cricket Please review the terms and conditions and the associated privacy policy for each location based service to learn how location information will be used and protected In addition your Cricket phone may be used to access the internet and to download and or purchase goods applications and services from Cricket or elsewhere from third parties Cricket provides to...

Страница 3: ...ng email accounts 48 Changing general email settings 49 Connecting to the Internet 50 Adding a new mobile data connection 50 Turning on Wi Fi 50 Connecting to a Wi Fi network 51 Adding a Wi Fi network 51 Checking the Wi Fi network status 52 Connecting to a WPS network 52 Browsing the Internet 53 Using Google Chrome 53 Using the browser 53 Opening a web page or searching the web 53 Setting the home...

Страница 4: ...res 69 Playing videos 70 Making memorable memos 71 Recording a voice memo 71 Playing a voice memo 71 Google applications 72 Gmail 72 Google Calendar 73 Google 73 Google Maps 75 Google Search 77 Google Music 78 Google Play Store 81 Applications 82 Backup and Restore 82 Calculator 82 Clock 82 Setting a new alarm 82 Using the Bed Clock 83 Checking World time 83 Using the Stopwatch and Countdown 83 Do...

Страница 5: ...any other kind of SIM card or any non standard micro SIM card cut from a SIM card You can get a standard micro SIM card from your service provider Connecting your phone to a computer via USB 92 Call settings 92 Personal 93 Accounts 94 System 95 Upgrading the phone software 96 Troubleshooting 97 For your safety 100 General safety 100 FCC regulations 101 RF exposure information SAR 102 Hearing Aid C...

Страница 6: ...s Contact customer service if you still cannot power on the phone after prolonged charging 9 GETTING STARTED 8 GETTING STARTED 1 Insert the charger s connector into the charging port Be sure to insert the connector in the correct orientation Do not force the connector into the port 2 Plug the charger into a standard AC wall outlet 3 When the battery is fully charged unplug the charger and disconne...

Страница 7: ...can set by tapping Settings Display Sleep from the home screen Press the Power key to switch to Sleep Mode Waking up your phone 1 Press the Power key to activate your screen display 2 Press and hold any blank area of the screen to unlock the screen and keys Or press and hold an application shortcut Phone Messaging Email or Contacts at the bottom of the screen to unlock the screen and open the appl...

Страница 8: ...ight Touch screen Power key Recent apps key Charging data port Home key Pinch In some apps such as Maps Browser and Gallery you can zoom in and out by placing two fingers on the screen and pinching them together to zoom out or spreading them apart to zoom in Rotate the screen For most screens you can automatically change the screen orientation from portrait to landscape by turning the phone sidewa...

Страница 9: ... Tap to see recently used applications Back key Tap to go to the previous screen Volume keys Adjust the volume of the phone Flash Camera lens Back Home screens You can customize your home screens Set your own wallpaper add the widgets or application shortcuts you need or remove them as you like Navigating your home screens Your phone comes with 3 home screens giving you more space to add more item...

Страница 10: ...d an empty place on the home screen and then tap Widgets or Apps 2 Drag an item to a home screen thumbnail at the bottom of the screen Adjusting widget size 1 Press and hold a widget on the home screen and then release it 2 An outline appears around the widget Drag the outline to resize the widget Note Not all widgets can be resized Removing items from your home screen 1 Press and hold the item yo...

Страница 11: ...m the home screen tap 2 Press and hold an application icon and then release it 3 Tap on an icon to uninstall the application Tap on an icon to disable the application 4 Tap to finish Note To find the disabled applications tap Settings Apps DISABLED Tap an application and tap Enable to enable it Not all applications can be uninstalled or disabled Status and notification icons Your phone will tell y...

Страница 12: ...the Notifications panel The panel also supports expandable notifications that let you perform additional actions To respond to a notification tap it To expand a notification slide down with one finger You can also swipe two fingers vertically or pinch zoom to expand or collapse certain notifications To remove a notification swipe it left or right To remove all notifications tap in the top right co...

Страница 13: ... a screen lock When enabled you need to press and hold certain icon draw a pattern or enter a numeric PIN or password to unlock the phone s screen and keys 1 From the home screen tap Settings Security 2 Tap Screen lock 3 Tap Long press Pattern PIN or Password Tap Long press to enable screen lock and allow unlock with a press and hold gesture You can unlock the screen by tapping and holding on a bl...

Страница 14: ...hone again The encryption process starts and displays its progress Encryption can take an hour or more during which time your phone may restart several times When encryption is completed you re prompted to enter your PIN or password Subsequently you must enter your PIN or password each time you power on your phone to decrypt it PHONE CALLS Phone calls How to make calls There are many ways to make ...

Страница 15: ...ur voicemail Assigning a speed dial key 1 From the home screen tap Settings Call settings Speed dial 2 Tap a speed dial key and then input a phone number Or tap to select a contact from the contact list 3 Tap OK How to receive calls Answering a call When you receive a phone call slide down to answer the call Note To silence the ringer before answering the call press either end of the Volume Key Re...

Страница 16: ...ther call is coming in and displays the caller ID To respond to an incoming call while you re on a call Tap Hold current and answer to answer the call This puts the first caller on hold and answers the second call Tap End current and answer to answer the second call and end the first call Tap Ignore to reject the second call Note Tap to reject the second call and select a preset text message or ed...

Страница 17: ... SIM card s PIN2 code 30 PHONE CALLS 31 PHONE CALLS TTY mode Your phone is a TTY compatible device A TTY device can allow people who have hearing or speech disabilities to communicate by telephone Simply connect the TTY device to the phone s headset jack Select a TTY mode for your phone to work with a TTY device or turn TTY off Hearing aids Check this option to turn on hearing aid compatibility DT...

Страница 18: ...ort export Import from storage 2 If you have added contact accounts other than the phone select an account in which to save the contacts CONTACTS 3 Select the vCard file s in the microSDHC card or the phone storage and tap OK Note If the microSDHC card is not installed in the phone you can import vCard file s in the phone storage Exporting contacts to the micro SIM card 1 From the Contacts screen ...

Страница 19: ...Contacts list 1 From the home screen tap 2 Tap a contact to display the contact s details 3 Tap Join 4 Tap the contact whose information you want to join with the first entry CONTACTS 5 Tap DONE The information from the second contact is added to the first and the second contact is no longer displayed in the contacts list You can repeat these steps to join another contact to the main contact Separ...

Страница 20: ...p the Auto rotate screen check box in Settings Display The landscape keyboard is not supported in all applications 37 ENTERING TEXT Tap the alphabetic keys to enter letters Press and hold the keys to enter associated accented letters or numbers For example to enter È press and hold and the available accented letters and number 3 appear Then slide your finger to choose È Tap to use uppercase or low...

Страница 21: ...nput by replacing the key tapping operation with a tracing gesture where you move your finger from letter to letter without lifting the finger until you reach the end of the word The T26 layout The T26 layout offers an input experience similar to a computer keyboard Tap the alphabetic keys to enter letters Tap a key and slide down to enter the number or symbol on the key You can also press and hol...

Страница 22: ...right letter symbol on the key You can also press and hold a key and slide left or right to choose more letters and symbols If word prediction is enabled just tap the keys once and choose the right word 40 ENTERING TEXT 41 ENTERING TEXT To enable and use TouchPal Curve 1 In the TouchPal X keyboard screen tap and check Curve Word gesture 2 If prompted tap OK to switch to the T26 layout 3 Move your ...

Страница 23: ...ng You can use Messaging to exchange text messages SMS and multimedia messages MMS Message box Instead of an inbox and outbox your phone organizes all messages you sent and received into one box where messages exchanged with the same number are grouped into one message thread on the Messaging screen You can tap a thread to see the conversation you have had with someone Message threads are sorted i...

Страница 24: ...existing threads of the same number If the new message comes from a new number a new thread is created 1 From the Messaging screen tap the thread that has the message you want to reply to 2 Type your reply in the text box at the bottom You can tap if you want to reply with an MMS 3 Tap to send your message Forwarding a message 1 From the Messaging screen tap the thread that has the message you wan...

Страница 25: ...Load more messages at the bottom of the email list to download earlier messages Responding to an email You can reply to or forward a message that you receive You can also delete messages and manage them in other ways 47 EMAIL Replying to or forwarding an email 1 Open the email you want to reply to or forward 2 Choose from the following To reply to the sender tap To reply to the sender and all reci...

Страница 26: ...ount After setting up your first email account see Email Setting up the first email account you can add more email accounts and manage them separately 1 Open Email to get to the Inbox screen 2 Tap Settings and tap ADD ACCOUNT at the top right of the screen 3 Follow the prompts to set up the account as you did with the first one 49 EMAIL Editing an email account You can change a number of settings ...

Страница 27: ...of up to 100 meters depending on the Wi Fi router and your surroundings 1 From the home screen tap Settings 2 Slide the Wi Fi switch to the position to turn on Wi Fi 51 CONNECTING TO THE INTERNET Connecting to a Wi Fi network 1 From the home screen tap Settings Wi Fi The Wi Fi access points or hotspots that your phone has detected are displayed with their names and security settings 2 Tap an acces...

Страница 28: ...ly finds the access point and configures the connection Note For detailed information about the WPS feature of access point please refer to its documentation 53 BROWSING THE INTERNET Browsing the Internet Your phone has two options for Internet access Use Browser or Google Chrome to view web pages and search for information Using Google Chrome Chrome on your ZTE Grand X Max can sync bookmarks brow...

Страница 29: ...e tabs icon beside the address bar 2 Swipe vertically to scroll through the list of opened tabs 3 Tap the thumbnail of the tab you want to open Tip Swipe a thumbnail horizontally or tap its to close the tab Tap on the top right of the screen to close all tabs 55 BROWSING THE INTERNET Using incognito tabs for privacy browsing Pages you view in incognito tabs won t appear in your browsing history or...

Страница 30: ...ication in the status bar Tap Accept to start receiving the data Received files are stored automatically in a dedicated folder WiFiShare for instance in the phone storage or microSDHC directory You can access them with the File Manager app 57 BLUETOOTH Bluetooth Bluetooth is a short range wireless communication technology Phones or other devices with Bluetooth capabilities can exchange information...

Страница 31: ...irm a passkey again 1 From the home screen tap Settings Bluetooth and make sure Bluetooth is turned on 2 In the list of paired devices tap beside the Bluetooth device you want to unpair from 3 Tap Unpair 59 BLUETOOTH Sending data via Bluetooth 1 Open the appropriate application and select the file or item you want to share 2 Select the option for sharing via Bluetooth The method may vary by applic...

Страница 32: ... Pro and Fun only available for the back camera 61 ENTERTAINMENT Tip You can pinch or spread on the screen or press the Volume keys to zoom in or zoom out 3 You can either let the camera autofocus on the center of the screen or tap another area on the screen that you want to focus on 4 Tap to take the photo Warning Keep a safe distance when using the flash Do not point the flash toward people s or...

Страница 33: ...rom the photo Store location Tap to save the GPS coordinates of where the photo was taken 63 ENTERTAINMENT Show shutter status Tap to display shutter settings along the bottom of the view finder Shutter sound Tap to turn the shutter sound on or off Restore defaults Tap to restore default camera settings Storage location Tap the drop down menu to select a storage location to store your media on you...

Страница 34: ...can tap any area on the screen that you want the camcorder to focus on before and during recording Tip Pinch or spread on the screen or press the Volume Keys to zoom in or zoom out 65 ENTERTAINMENT 3 Tap to start recording 4 Tap to stop recording Tip While the recording is in progress you can tap to save the frame as a separate photo Camcorder options Before recording a video you can tap to open t...

Страница 35: ... is being played and you re in the playback screen you can tap Use as ringtone ENTERTAINMENT 67 ENTERTAINMENT Playing music Tap a song in the music library to listen to it The following playback screen appears Number Function 1 Song album and artist information 2 Tap to access the Dolby sound app 3 Album artwork and lyrics if available 4 Playback control Skip songs or pause and resume playback Dra...

Страница 36: ...e more pictures or videos Pinch a picture or video to make it smaller You ll then see a filmstrip style view of all your pictures and videos in a row Swipe left or right to scan through them all Tip You can delete a picture or video by swiping it up or down in the filmstrip view If you accidentally delete one tap UNDO to retrieve it Double tap the picture or pinch two fingers together or spread th...

Страница 37: ...the video in a small floating window and continue with other tasks on the phone You can also tap Trim while the video is playing in full screen to cut a segment of the video clip and save it as a new video file Making memorable memos Sound Recorder enables you to record voice memos and listen to them whenever you like Recording a voice memo 1 From the home screen tap Tools Sound Recorder 2 Tap to ...

Страница 38: ...he home screen tap Calendar to use Google Calendar Google s time management application You can use the calendar to schedule appointments including meetings and other events Your appointments will be displayed on the screen as are scheduled You can also synchronize appointments to your Google account which enables you to manage your schedule online on your PC Google Google is a social networking s...

Страница 39: ...earch for Manage your own information Tap your photo avatar and name at the top left to view and edit your basic information and to view your posts and photos Sign out of Google If you are already signed in to the app you can sign out by following these steps GOOGLE APPLICATIONS 1 From the home screen tap Google 2 Tap Settings and then tap your account 3 Tap Sign out Google Maps Activating locatio...

Страница 40: ...n and get turn by turn voice directions GOOGLE APPLICATIONS Searching for local places Google Maps helps you find all kinds of businesses and establishments around you You can rate these places and get recommendations 1 From the home screen tap Maps 2 Navigate the map view to the area you d like to explore You can explore nearby locations or pan the map to another location 3 Tap the search box at ...

Страница 41: ...tion you can only play music stored on your phone Playing your music From the home screen tap Play Music If prompted select an account to access its online music library GOOGLE APPLICATIONS The app searches your online library and your phone for music and playlists before displaying your combined music library organized by GENRES ARTISTS ALBUMS and SONGS You can tap My Library or Playlists to view...

Страница 42: ...ore From the home screen tap You can buy or rent music books movies apps and download them to your phone Note The content you can access in Google Play Store depends on your region and your service provider Browsing and searching for apps You can browse apps by category Tap a top level category such as GAMES and tap the app from any subcategory You can also search for apps using an app s name or d...

Страница 43: ...enable or disable existing alarms directly just tap or APPLICATIONS Using the Bed Clock You can use the phone as a bedside clock 1 Tap the Alarm tab in the Clock app 2 If necessary tap Bed Clock Preferences to set up the following bed clock options Then tap to return to the Alarm tab Enable bed clock Turn on or off the bed clock function Bed clock never sleeps Keep the bed clock screen turned on w...

Страница 44: ...r notes You can add audio files pictures videos and more to your notes You can also sort your notes and create a cover for your notebook Kingsoft Office From the home screen tap Kingsoft Office Create view and edit Word documents PowerPoint presentations spreadsheets and other types of files Amazon Kindle From the home screen tap Amazon Kindle Tap Start Reading and sign in or create an Amazon acco...

Страница 45: ...d storage YouTube From the home screen tap YouTube You can watch YouTube videos or upload your own Phone settings From the home screen tap Settings The Settings app contains most of the tools for customizing and configuring your phone General Settings Airplane Mode Swipe the On Off switch to turn airplane mode on or off Wi Fi Turn Wi Fi on or off and configure your Wi Fi connections When Wi Fi is ...

Страница 46: ... Spell checker Use Android spell checker to check for spelling errors when entering text Personal dictionary Add new words to the phone s dictionary or remove words from the dictionary The words you add are used for spell check and word suggestion Keyboard Input Methods Configure text input settings Voice Search Language Select the language you use when entering text or searching by speaking Speec...

Страница 47: ...te networks Default SMS app Choose the preferred application for sending and receiving SMS PHONE SETTINGS Device Storage Check memory information for your microSDHC card and internal storage You can choose the default location for new data such as files downloaded photos captured and voice recorded Tap Save location and select Phone or SD card to store items in the phone storage or the installed m...

Страница 48: ...ettings Configure the call options see Adjusting your call settings PHONE SETTINGS Personal Location Access Activate location services to determine your location see Google Maps Activating location services Security Screen lock Disable the screen lock or enable it with long press pattern PIN or password Make pattern visible Show the pattern as you draw it Automatically lock Set the time needed for...

Страница 49: ...from the phone s internal storage will be erased You can also erase the data on the microSDHC card during the process Accounts Manage your accounts and synchronization Tap Add account to sign in to or create accounts on your phone Tap an account type to see that type of accounts you have added and adjust the accounts settings System Accessibility Configure the system accessibility options and acce...

Страница 50: ...al is too weak at your current location for example in a basement or near a tall building because wireless transmissions cannot effectively reach it Move to a location where the network signal can be properly received The network is busy at the current time for example during peak times there may be too much network traffic to handle additional calls Avoid using the phone at such times or try agai...

Страница 51: ...properly Debris on the micro SIM card contacts Use a soft dry cloth to clean the micro SIM card contacts Problem Possible causes Possible solution Unable to connect to the network The micro SIM card is invalid Contact your service provider You are not within the network s service area Check the service area with your service provider Poor signal Move to an open space or if you are inside a buildin...

Страница 52: ... and 2 this device must accept any interference received including interference that may cause undesired operation This mobile phone has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses a...

Страница 53: ...hing on FCC ID SRQ Z987 The highest reported SAR value for simultaneous transmission use condition is 1 36 W kg FOR YOUR SAFETY While there may be differences between the SAR levels of various phones and at various positions they all meet the government requirements SAR compliance for body worn operation is based on a separation distance of 0 4 inches 10 mm between the unit and the human body Carr...

Страница 54: ...he M4 T4 level rating Hearing devices may also be rated Your hearing device manufacturer or hearing health professional may help you find this rating For more information about FCC Hearing Aid Compatibility please go to http www fcc gov cgb dro CTIA a Do not disassemble or open crush bend or deform puncture or shred b Do not modify or remanufacture attempt to insert foreign objects into the batter...

Страница 55: ...high humidity Do not drop throw or try to bend your phone or its accessories FOR YOUR SAFETY Do not use harsh chemicals cleaning solvents or aerosols to clean the device or its accessories Do not paint your phone or its accessories Do not attempt to disassemble your phone or its accessories Only authorized personnel can do so Do not expose your phone or its accessories to extreme temperatures mini...

Страница 56: ...phone too tightly Press the keys lightly Use the special features that are designed to minimize the times of pressing buttons such as Message Templates and Predictive Text Take lots of breaks to stretch and relax FOR YOUR SAFETY Emergency calls This phone like any wireless phone operates using radio signals which cannot guarantee connection in all conditions Therefore you must never rely solely on...

Страница 57: ...ce increasing the separation between them may reduce the interference You may also consult your hearing aid manufacturer to discuss alternatives Medical devices Please consult your doctor and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device Hospitals Switch off your wireless device when requested to do so in hospitals clinics o...

Страница 58: ...fications Handset specifications are shown in the following table Network frequency LTE 700 850 1700 1900 MHz WCDMA 850 1900 MHz GSM 850 900 1800 1900 MHz Operating system Android 4 4 KitKat Display 6 HD 1280 x 720 Processor Qualcomm MSM8926 processor 1 2 GHz quad core Memory 2 GB RAM up to 16 GB internal memory microSDHC support up to 32 GB Wi Fi 802 11 b g n Talk time Up to 6 5 hours Standby tim...

Страница 59: ...exposure to moisture dampness or corrosive environments unauthorized modifications unauthorized repair neglect rough handling abuse accident alteration improper installation incorrect voltage application food or liquid spoilage acts of God c Normal wear and tear d If the Product has been opened modified or repaired by anyone other than a warranty service center or if it is repaired using unauthori...

Страница 60: ... repair A valid Proof of Purchase Return address Daytime phone number or fax number Model IMEI Look for the 15 digit IMEI behind the battery of the device Complete description of the problem Transportation prepaid Other warranty programs You may have other warranty programs with your purchase such as warranty exchange If so please refer to equipment package or the original point of sale ...

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