USEFUL TIPS
• To access your voicemail, dial
1
or
*86
on the connected home phone
and wait for 4–8 seconds. The first time you access the voicemail box,
follow the system prompts to set your voicemail options.
• You cannot make or receive calls when your device is powered off.
PIN LOCK
Refer to the following table to check your nano-SIM card status, and
perform the corresponding action. You can get the PIN and PUK codes
from Consumer Cellular.
nano-SIM Status
Battery Indicator
Action
PIN Locked
Green blinking
Enter the PIN code and
then the “#” key.
PUK locked
Yellow blinking
Enter the PUK code, the “*”
key, new PIN, the “*” key
again, new PIN again, and
then the “#” key.
NOTE:
When you enter a wrong PIN code 3 times, the nano-SIM card will
be PUK locked; when you enter a wrong PUK code 10 times, the nano-
SIM card will be permanently locked.
TROUBLESHOOTING
Symptoms
Possible Problems/ Solutions
There is no dial tone.
• Please wait for 1–2 minutes after your
device is turned on.
• If signal reception is poor, move to where
signal reception is good.
The connection sounds
distorted/noisy.
• Remove any electrical appliance which is
too close to the phone or your device.
• The cable or phone set might be damaged.
Try using a different cable or phone, or
contact the dealer.
There is a rapid
engaged tone when the
phone is removed from
the receiver.
Place the phone back on the receiver and try
again.
After dialing, there is no
tone.
After dialing, wait 4–8 seconds for the call to
connect.
USING YOUR DEVICE
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