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Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally, you
can refer to the chart below. If your particular problem cannot be resolved using the
information in the chart, contact the dealer where you purchased the phone.
Problem
Possible causes
Possible solution
Poor reception
The network signal is too weak at
your current location, for example, in
a basement or near a tall building,
because wireless transmissions
cannot effectively reach it.
Move to a location where the
network signal can be properly
received.
The network is busy at the current
time (for example, during peak
times, there may be too much
network traffic to handle additional
calls).
Avoid using the phone at such times,
or try again after waiting a short time.
You are too far away from a base
station for your service provider.
You can request a service area map
from your service provider.
Echo or noise
Poor network link quality on the part
of your service provider.
End the call and dial again. You may
be switched to a better-quality
network link or phone line.
Poor local telephone line quality.
End the call and dial again. You may
be switched to a better-quality
network link or phone line.
Unable to select
certain features
Your service provider does not
support these features, or you have
not applied for services that provide
these features.
Contact your service provider.
Battery not
charging
The battery or battery charger is
damaged.
Contact the dealer.
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