Problem
Possible Causes
Possible Solution
You cannot
make outgoing
calls.
Poor signal.
Move to an open space, or if you
are inside a building, move closer
to a window.
PIN Code
blocked
You have entered an incorrect
PIN code three consecutive
times.
Contact your service provider.
Unable
to enter
information
into the
phonebook
The phonebook’s memory is
already full.
Delete unnecessary data from the
contacts.
Phone crashes,
reboots, freeze,
or cannot be
powered on
Some third-party software is not
compatible with your phone.
Reset the phone to factory status.
Troubleshooting
100
101
For Your Safety
Don’t make or receive
handheld calls while driving.
Never text while driving.
Keep your phone at least
15 mm away from your ear or
body while making calls.
Small parts may cause
choking.
Your phone can produce a
loud sound.
Avoid contact with anything
magnetic.
Keep away from pacemakers
and other electronic medical
devices.
Power off when asked to in
hospitals and medical facilities.
Power off when told to in
aircrafts and airports.
Power off when near explosive
materials or liquids.
Don’t use at gas stations.
Your phone may produce a
bright or flashing light.
Don’t dispose of your phone
in fire.
To prevent possible hearing
damage, do not listen at high
volume levels for long periods.
Avoid extreme temperatures.
Avoid contact with liquids.
Keep your phone dry.
Don’t take your phone apart.
Only use approved
accessories.
Don’t rely on your phone for
emergency communications.
General Safety
