18
1
Incorrect APN – check with your service provider that the APN
configured in step 2 is correct.
2
You are a Verizon user and do not have a Verizon CAT M1 SIM.
3
You are roaming onto another network, but your data plan does
not allow roaming. To check whether you are roaming, enter the
command
AT+CREG
. If the modem rCREG: 1,5 then the
modem is roaming onto another network.
4
Your cellular data account may not have been activated or may be
currently suspended. Your service provider may have sent you a
SIM and not activated your account or may have temporarily
suspended your account. Please contact your service provider to
confirm the status of your account.
If none of these steps solves your issue, see
If you Need Help
below on
how to contact Zoom for further assistance.
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