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Appendix B: Troubleshooting 33
Solution: Check that you are using the adapter that came with
your cable modem.
Problem: I receive the message “Unknown Network
Adapter.”
Solution: This problem can occur if a Network Interface Card is
physically present and was recognized by Plug-and-
Play, but was not installed correctly. Reinstall it.
Problem: I receive the message “Undetected Network
Adapter.”
Solution: The Network Interface Card is missing or incorrectly
installed. Reinstall it.
Problem: I receive the message “Missing Internet
Protocol.”
Solution: Refer to Configuring Your Computer’s Network
Settings on page 8.
Problem: I receive the message “Cannot Find Files; Insert
Operating System Disk.”
Solution: Your computer is looking for the files included on the
original operating system CD or diskettes that came
with your computer. Remove your modem CD or
diskette (if any) and insert your operating system CD
or disk. Be sure to remove the operating system CD
when you’re done and reinsert your modem CD or
diskette if applicable.