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Troubleshooting

9 - 10

Novell NetWare Troubleshooting

Many printing problems can be traced back to incorrect or
incomplete print server installations.

It is always wise to

check the installation configurations first.

In some cases, if necessary, delete the print server, print
queue(s) or other setting(s). Next recreate the necessary
parameters or reconfigure the print server by running the
PSAdmin.

Содержание ZPS2102 - SETUP PROCEDURE FOR WINDOWS...

Страница 1: ...1976 FCC Warning This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to subpart J of Part 15 of the FCC Rules These limits are designed to provide...

Страница 2: ...ASED 3 1 INSTALLING THE PSADMIN 3 1 USING PSADMIN 3 3 WIZARD 3 5 MANUAL SETUP 3 9 PROPERTIES TCP IP OPTIONS 3 11 UPGRADE 3 13 RESET 3 14 REFRESH 3 14 MULTIPLE PRINT QUEUES CONFIGURATION 3 15 UNINSTALL...

Страница 3: ...PRINT MONITOR 6 1 PREPARATION 6 1 WINDOWS 95 98 ME NT 2000 XP INSTALLATION PROCEDURE 6 6 UNINSTALLING NETWORK PRINT PORT ON WINDOWS 95 98 ME NT 2000 XP 6 10 7 TCP IP LPR PORT PRINTING INSTALLATION 7 1...

Страница 4: ...ED LIGHT INDICATORS 9 1 CABLE RELATED PROBLEMS 9 2 POWER RELATED PROBLEMS 9 3 PRINT PORT RELATED PROBLEMS 9 3 WINDOWS 95 98 ME NT 2000 XP TROUBLESHOOTING 9 4 MULTI SEGMENT FRAME TYPE 802 2 INSTALLATIO...

Страница 5: ...s directly on the Ethernet network and by increasing network printer performance and management Network Management The print servers support the Simple Network Management Protocol SNMP which remote pr...

Страница 6: ...ironment for example Netware Windows 95 98 Me Windows NT 2000 XP Mac or Unix system Transmission Media IEEE 802 3 Ethernet 10Base T Four pairs of unshielded twisted pair 3 4 or 5 cable with RJ 45 conn...

Страница 7: ...2 LEDs by the side of power link lights 2 setup diskette or 1 CD for Netware Windows 95 98 Me NT 2000 XP 1 external AC power adapter 1 user s manual Hardware Requirements IEEE 802 3 Ethernet 10Base T...

Страница 8: ...u are connecting to the print server 1 To ensure your printer s work well do one of the following Send data through the parallel port of each printer you are connecting to the print server or Generate...

Страница 9: ...switched on after you plug it in 7 Check the LED s marked as status on topside or beside of the print server It should be flash five times normally if not please contact your local dealer for repair...

Страница 10: ...ms today including NetWare Windows 95 98 Me NT 2000 XP UNIX systems and Macintosh computer As such there might be several ways to employ the print server on your network Supported Networks Print serve...

Страница 11: ...ows NT 2000 XP NetWare 3 12 4 x 5 x Remote setup print server from private LAN as soon Follow standard browse for example IE or Netscape HP Web JetAdmin Windows NT 2000 XP NetWare 3 12 4 x 5 x Remote...

Страница 12: ...stallations way to setup Windows 95 98 Me Windows NT 2000 XP NetWare UNIX system and Mac computer Firstly we introduce PSAdmin utility HP Web JetAdmin program and Internet Printing Protocol solution F...

Страница 13: ...e PSAdmin To install PSAdmin please follow the directions listed below 1 Insert the Windows 95 98 Me NT 2000 XP Setup diskette CD into your floppy CD ROM 2 Run the setup exe from Windows 95 98 Me NT 2...

Страница 14: ...itor installs Print server Windows Driver for Windows PC and IP Configuration utility PSAdmin installs Print server Windows utility for NetWare and IP Configuration utility 5 Select PSAdmin Click Next...

Страница 15: ...e PSAdmin icon from PSAdmin program The screen will then appear as follow picture Device Name The name of the print server hardware used for identification purposes MAC Address The Ethernet address of...

Страница 16: ...The PSAdmin Utility for Windows based 3 4 Status To come up a Printer s status presently...

Страница 17: ...izard TCP IP Wizard 1 Click Wizard button just like a picture and select TCP IP Wizard 2 Select Obtain an IP address from DHCP server If there is a DHCP server on your network This option allows the p...

Страница 18: ...ork segment 4 Optional In the Subnet Mask option type the Subnet Mask your LAN or network segment is currently configured to use 5 Optional In the Gateway field type the IP address of gateway 6 When d...

Страница 19: ...cture and select NetWare Wizard as follow picture 3 Select the NetWare File Server to which the print server device will be attached 4 Type in a Print server 5 Type in a Print Queue Names Note Each pr...

Страница 20: ...Admin Utility for Windows based 3 8 8 From your NetWare client computer such as Windows 95 98 Me create a printer that is connected redirected to one of the NetWare print queues serviced by the print...

Страница 21: ...NetWare 3 x or NetWare 4 x and create the necessary parameters Refer to your Novell NetWare print server Services manual for details 2 Log into your NetWare file server as a Supervisor Admin or equiva...

Страница 22: ...etWare file server s that print server can do Bindery mode 7 Optional In NDS Settings Select NetWare file server s NetWare 4 x or later that print server can do NDS mode 8 Click OK From your NetWare c...

Страница 23: ...ables the DHCP feature of the print server When this option is enabled the print server will obtain an IP address automatically from the DHCP server on your LAN The default value is Disable Note 1 Onc...

Страница 24: ...is option shows the print server s current subnet mask maybe obtained from the DHCP server or manually specified This option also lets you manually specify a subnet mask to the print server if DHCP op...

Страница 25: ...print server device In order to upgrade the unit please perform the steps as follows 1 Click Upgrade button just like a picture as shown as follow picture 2 Select General Upgrade Make sure that the u...

Страница 26: ...establish a new connection or for new settings to take effect Refresh 1 Click Reset button just like a picture 2 Refresh searches the network for all attached print server s Note Configure the print s...

Страница 27: ...o the Wizard section in this chapter 6 Run the NetWare s PCONSOLE and create additional print queues 7 Select the Print server name you specify in Step 5 8 Select the Print server Configuration option...

Страница 28: ...oceed with the un installation procedure After the PSAdmin is removed the print server is no longer accessible via the PSAdmin You have to re install the PSAdmin on your system in order to access the...

Страница 29: ...Print server s support the Internet Printing Protocol IPP Using the appropriate software on your system you can create an IPP print path from your system as Windows PC over the Internet Note For inco...

Страница 30: ...dress or URL of the printer and browse to the print server s web page For example to install Windows 2000 by IPP service you must follow below information 1 Click Start button 2 Select Settings and th...

Страница 31: ...t server s IP address for example http 192 168 10 182 lp1 Then Click Next One port should be the port name as lp1 Three ports should be the port name as lp1 lp2 and lp3 7 It will check print server to...

Страница 32: ...Select the appropriate printer manufacturer and printer type and click Next appear as follow picture 9 If you want your Windows based programs to use this printer as the default printer please select...

Страница 33: ...etAdmin software see about HP s relation document System Requirements HP Web JetAdmin software runs on Microsoft Windows NT HP UX Solaris Red Hat Linux and SuSE Linux system For information on support...

Страница 34: ...tion instructions are also contained in the HP Web JetAdmin install file Confirming Installation and Supply Access Confirming that the HP Web JetAdmin software is correctly installed by navigating to...

Страница 35: ...or example http server domain port Follow the instructions on the appropriate home page to configure or modify your printer Note You can also substitute the server domain with TCP IP address Removing...

Страница 36: ...Print Server contains an embedded web server that can be accessed through a supported web browser on a LAN for example IE 4 0 Netscape 4 0 or above is recommended The embedded web server provides acce...

Страница 37: ...be configured with an IP address There are many ways to configure the print server s IP address For example the Windows based of PSAdmin utility can easily set an IP address with the print server ple...

Страница 38: ...he status menu of the print server helps administrator control the print server s System Printer NetWare TCP IP SNMP and AppleTalk of status for the time being Preparation Enter the IP address of the...

Страница 39: ...device name of the print server To correct the print server s device name System Contact This option allows you to view contact name of the print server To check the print server s contact name who in...

Страница 40: ...erver it will compute the print server from start time to power off time Firmware Version This option allows you to view firmware version of the print server To verify the print server s firmware vers...

Страница 41: ...n in the following picture Manufacture This option allows you to view manufacturer of the printer When the printer connected with the print server it will be show in the manufacture box Model Number T...

Страница 42: ...he printer When the printer connected with the print server it will be show in the command box Current Status This option allows you to view status of the printer When the printer connected with the p...

Страница 43: ...NetWare it then as shown in the following picture General Settings Print Server Name This option allows you to view print server s name would be configured by PSAdmin utility Polling Time This option...

Страница 44: ...re NDS Setting Use NDS Mode Enable or Disable Name of the NDS Tree Name of the NDS Content Current Status Connect or Disconnect NetWare Bindery Setting Use Bindery Mode Enable or Disable Name of the F...

Страница 45: ...DHCP BOOTP This option allows you to view DHCP BOOTP status If there is a DHCP BOOTP server on your network this option allows the print server to obtain IP related settings automatically from your DH...

Страница 46: ...view subnet mask from the print server The IP address must meet the IP addressing requirements of the network segment Gateway This option allows you to view gateway from the print server This IP addre...

Страница 47: ...k SNMP it then as shown in the following picture SNMP Communities This option allows you to view SNMP communities from the print server There are two communities that control message from the network...

Страница 48: ...t server itself displays the zone name as an asterisk in the current AppleTalk Status of the print server in the web browser Port Name ATALK_PS xxxxxx 1 where xxxxxx represents the last six digits of...

Страница 49: ...on from Embedded Web Server 5 14 Data Format This option allows you to view data format from the print server If you are using a PostScript printer you can select ASCII TBCP or BCP format from web con...

Страница 50: ...int server The setup menu of the print server helps administrator to setup the print server s System Printer NetWare TCP IP SNMP and AppleTalk Preparation Enter the IP address of the print server as t...

Страница 51: ...evice name of the print server To correct the print server s device name System Contact This option allows you to input contact name of the print server To check the print server s contact name who in...

Страница 52: ...of web configuration from the print server it then as shown in the following picture Re type Password User Name You must be input the default administration user name admin as login user name Passwor...

Страница 53: ...Click Setup it then appears the sub menu 2 Click Printer it then as shown in the following picture Bi directional This option allows you to select the bi directional of the print server There are two...

Страница 54: ...in the Print server that created during PCONSOLE Select the NetWare File Server to which the print server device will be attached 3 Click Setup it then appears the sub menu 4 Click NetWare it then as...

Страница 55: ...nput encrypted password from the print server The print server login to NetWare server that administrator set password from selected print server NDS Mode To Enable NDS Mode if you want to setup NDS e...

Страница 56: ...he Bindery Emulation function for you by adding SET BINDERY CONTEXT in the AUTOEXEC NCF file By default the bindery context will only be set on your organization O object If you have ever modified thi...

Страница 57: ...ew AUTOEXEC NCF file Please restart your NetWare file server in order for new settings to take effect immediately 6 Next please refer to Auto Setup section in this chapter to finish installing your pr...

Страница 58: ...BOOTP This option allows you to select DHCP BOOTP option If there is a DHCP BOOTP server on your network This option allows the print server to obtain IP related settings automatically from your DHCP...

Страница 59: ...nput subnet mask from the print server The IP address must meet the IP addressing requirements of the network segment Gateway This option allows you to input gateway from the print server This IP addr...

Страница 60: ...ment A host on the network running Network Management System NMS software can access the print server device by reading and writing the MIB objects stored in the device The Network Management Systems...

Страница 61: ...ace comes back to life a link up trap message is sent Cold Start or Warm Start When the print server restarts the cold start or warm start trap message is generated Authentication Failure When the pri...

Страница 62: ...server s name for identification system sysLocation Indicates the location of the print server snmp snmpEnableAuthenTraps Enables or disables the function of sending SNMP Authentication Failure trap m...

Страница 63: ...is public case sensitive with Read Only access right in default Support HP WebJetAdmin This option allows user determine to disable enable the Support HP WebJetAdmin SNMP Traps Enable the function of...

Страница 64: ...ply by opening the Chooser window and selecting a printer that is connected to the print server 1 Click Setup it appears the sub menu 2 Click AppleTalk it as shown in the following picture 3 Zone Name...

Страница 65: ...default recommended Note The default print server s Chooser name is as shown as follows ATALK_PS xxxxxx 1 where xxxxxx represents the last six digits of the device s Node ID For example ATALK_PS 40EEE...

Страница 66: ...cified in the previous section no N7119 will be displayed in the Step 4 3 If you are using a PostScript printer you can select the LaserWriter 8 icon 4 The Chooser window then displays PRINT SERVER s...

Страница 67: ...and choose the PPD file matching your printer and click OK If your printer does not appear in the PPD file list please contact your printer vendor You may also use the Generic PPD if you do not need...

Страница 68: ...wing steps have been completed before proceeding with installation under Windows PC Select A Desired Protocol TCP IP The TCP IP Protocol must be installed For further information please read TCP IP Pr...

Страница 69: ...ocol must be installed For further information please read IPX SPX compatible Protocol Installation section in this chapter NetBEUI The NetBEUI protocol must be installed For further information pleas...

Страница 70: ...the Manufacturers list 6 Select TCP IP Protocol from the Network Protocols list 7 Specify an IP address Subnet Mask and Gateway address or specific Obtain IP address automatically if a DHCP server is...

Страница 71: ...2 Double click the Network icon 3 If the IPX SPX compatible Protocol is not already installed click Add 4 Select Protocol and click Add 5 Select Microsoft from the Manufacturers list 6 Select IPX SPX...

Страница 72: ...not already installed click Add 4 Select Protocol and click Add 5 Select Microsoft from the Manufacturers list 6 Select NetBEUI from the Network Protocols box and follow the instructions on the screen...

Страница 73: ...or Windows 95 98 Me NT 2000 XP Setup will then appear Click Next 3 A message reading Setup is complete You may add the Network Print Port by using the PSAdmin will appear Click OK 4 Click Start point...

Страница 74: ...confirm that the printer is set up properly Select No and click Finish 11 Double click the newly created Printer Name icon 12 Select Printer and Properties 13 Click Details tab and select Add Port 14...

Страница 75: ...now connected to one of your printer s as shown in the following picture By default the computer will first search for the print server s on the network by using the IPX SPX protocol If the IPX SPX pr...

Страница 76: ...nt server on the network by using the protocol you specify in the step above When finished the print server will be displayed along with the its Node ID as shown in the following picture The last 6 di...

Страница 77: ...lation procedure After the Network Print Port is removed the print server is no longer accessible via the Network Print Port You have to re install the Network Print Port on your system in order to ac...

Страница 78: ...t server unit After assigning an IP address the print server can be configured accordingly Assigning an IP Address The first step to install a print server on a TCP IP network is to assign the print s...

Страница 79: ...ext mode commands This applies to Windows NT 2000 XP and UNIX systems Note The Network Print Monitor can only search for the print server s over the same network segment the Windows NT 2000 XP UNIX co...

Страница 80: ...HCP we strongly recommend you manually specify a fixed IP address to the print server By default the print server s DHCP function is disabled Windows NT LPR Port Printing Installation 1 Click Start po...

Страница 81: ...nters box will then appear as shown in the following picture Type in the IP address assigned to the print server in the Name or address of server providing lpd box 7 In the Name of printer or print qu...

Страница 82: ...rinter manufacturer and printer type list and click Next 11 Select Shared Type in a new Share Name or leave it in default and click Next 12 A message reading After your printer is installed Windows ca...

Страница 83: ...lation 1 Click Start point to Settings and select Printer 2 Run Add Printer Click Next 3 The Add Printer Wizard screen will appear Select Local Printer and click Next 4 From the type of Create a new p...

Страница 84: ...will then appear as shown the picture as below and type in the IP address assigned to the print server in the Printer Name or IP Address box Click Next 6 In the Add Standard TCP IP Printer Port Wizar...

Страница 85: ...P LPR Port Printing Installation 7 8 7 In the Configure Standard TCP IP Port Monitor box as shown in the following picture select LPR form Protocol type in a queue name for example lp1 8 Click OK and...

Страница 86: ...CP IP LPR Port Printing Installation 7 9 Note Please DO NOT type any other name than lp1 in this step 9 Click Finish 10 Select the appropriate printer manufacturer and printer type list and click Next...

Страница 87: ...lation 7 10 11 Type in a new Printer name or leave it in default and click Next button 12 A message reading To confirm that the printer is installed properly you can print a test page Select Yes Recom...

Страница 88: ...ur UNIX system please refer to your UNIX manuals for details about configuring your UNIX for the remote printing system SCO UNIX OpenServer 5 0 x 1 Login root 2 Type arp s IP address Print server s no...

Страница 89: ...etMask field from 0 0 0 0 to the subnet mask 8 When done save the new config txt 9 Type tftp Print server s IP address At the tftp prompt type put config txt to save the new configuration file back to...

Страница 90: ...hosts file If you have done this please use the host name instead of the IP address f Printer xxxx is connected to host 192 72 214 103 Is this correct y n y g After it shows some messages it will ask...

Страница 91: ...nt Server 4 Type tftp Print server s IP address For example tftp 192 72 214 103 At the tftp prompt type get config txt to get the Print Server s configuration file For example tftp get config txt 5 Qu...

Страница 92: ...ated with the IP address in the etc hosts file If you have done this please use the host name instead of the IP address 11 Type lpadmin pprinter 1 s Print server s IP address where printer 1 represent...

Страница 93: ...ss Enter 4 Select Device 5 Select Printer Plotter 6 Select Printer Spooling 7 Select Add a Print Queue 8 Select Remote 9 Select Standard Process 10 In the Queue Name option type in a printer name For...

Страница 94: ...ame Following are the outlined procedures recommended for all users on Red Hat Linux 7 2 7 3 with X Window system installed a Make sure that the TCP IP is well configured on your RedHat system includi...

Страница 95: ...tion f Click New button g Click Next button h In the Queue Name field type a user defined name i In the Queue Type field choose Unix Printer j Click Next button k In the Server field type the IP of pr...

Страница 96: ...k LPD icon in the tool bar of Print Setup window 7 In Name field type a name for the printer for identification purpose 8 In Protocol field select lpd BSD 9 Select your printer s make and model from t...

Страница 97: ...TCP IP LPR Port Printing Installation 7 20 13 When done click OK button Now run Printer Manager and you ll see an icon for the printer that is connected to the print server device...

Страница 98: ...on the different systems users might use this chapter is divided into several Sections please refer to the following list for your systems 1 Upgrading the print server from PSAdmin 2 Upgrading the pri...

Страница 99: ...rading Print Server 8 2 2 Before upgrading print server please ensure print server is not printing jobs In case of printing you have to wait till the current print job is finished before you can proce...

Страница 100: ...e print server from PSAdmin 1 Log into your NetWare file server as a Supervisor Admin or equivalent 2 Ensure binary file mps17 bin is located in the PSAdmin directory 3 Run PSAdmin from your Windows P...

Страница 101: ...2000 XP Through TCP IP 1 Ensure mps17 bin is located in your current working directory 2 At NT 2000 s DOS prompt and type tftp print server s IP address get upgrade 3 Type tftp i print server s IP ad...

Страница 102: ...ry 3 Type tftp print server s IP address 4 At tftp prompt type get upgrade 5 Change to binary mode 6 At tftp prompt type put mps17 bin 7 Wait for the file transfer to complete 8 Quit from tftp 9 Done...

Страница 103: ...Upgrading Print Server 8 6 3 Click Misc and then choose Upgrade From Browser it then as shown in the following picture 4 Click Browser and select the firmware file 5 Click Upgrade 6 Done...

Страница 104: ...m still exists after reading this chapter please contact your dealer for technical support LED Light Indicators The print server is equipped with five LED lights to assist in diagnosing problems that...

Страница 105: ...five times contact your dealer for a replacement or repair Flow Link Green If the network cabling is Twisted Pair Cable and when this light is ON the Twisted Pair cable connection is problem free USB...

Страница 106: ...er included with the print server matches the AC voltage in your country or area Using an incorrect AC adapter will damage your print server Print Port Related Problems Printing data failure may be ca...

Страница 107: ...and your Windows NT server is used as the router gateway you will need to implement the following procedures in order for your print server to function properly Add the RIP for NWLink IPX SPX compati...

Страница 108: ...sed as a router select Start from the bottom left hand corner of the screen 2 Select Settings 3 Select Control Panel 4 Double click the Network icon 5 Select Services 6 Select Add 7 In the Select Netw...

Страница 109: ...work icon 4 Select Protocols 5 Select the NWLink IPX SPX Compatible Transport 6 Select Properties 7 Select your first network interface card and select Manual Frame Type Detection 8 Click Add 9 In the...

Страница 110: ...server in order for the print server s driver on each computer to re establish a new connection Print Server Reconfiguration Procedure on Windows 95 98 Me 1 Click Start on the bottom left hand corner...

Страница 111: ...k Start on the bottom left hand corner of the screen 2 Select Settings and select Printers 3 Select your printer connected to the print server and right click the printer icon Select Properties 4 Clic...

Страница 112: ...s 95 98 Me computer and your computer is going to be moved onto another segment you have to reconfigure the print server on your computer to use your print server However this situation is like moving...

Страница 113: ...o incorrect or incomplete print server installations It is always wise to check the installation configurations first In some cases if necessary delete the print server print queue s or other setting...

Страница 114: ...et and put the print server s configuration file and save its IP address permanently I can t therefore continue installing the print server Regarding this problem there are three possible causes A The...

Страница 115: ...nt server C The print server is on one segment and your Windows NT server is on the other segment This troubleshooting guide will also apply to a multiple segmented network while installing the print...

Страница 116: ...etup to specify the print server s IP address For more detailed information about Manual Setup please refer to Chapter 3 2 If the solution described above is not applicable you have to follow the inst...

Страница 117: ...dit config txt to modify this configuration file 6 In your editor modify BoxIPAddress field from 0 0 0 0 to 192 72 214 100 Leave other options as default and do not change their values When done save...

Страница 118: ...e print server memory doesn t match the same one set in PCONSOLE 3 The network cable or power adapter connected to the print server is loose or disconnected 4 The printer is off line jammed or out of...

Страница 119: ...proper printer driver If these printer drivers are not available to you please contact your printer manufacturer Question C The upgrading process indication bar stops and does not seem to proceed aga...

Страница 120: ...SAdmin reports Create Print server Error Create Printer Error or Create Print Queue Error while using Auto Setup Possible Explanation The print server name the printer name or the print queue name you...

Страница 121: ...eady Exists after specifying the print server name or the print queue name in Auto Setup Possible Explanation A same print server name or queue names exists in the specific NetWare file server as the...

Страница 122: ...the print server through the Network Print Port under Windows 95 98 please redirect the printer named Panasonic KX P6100 PCL or Panasonic KX P6300 PCL or Panasonic KX P6500 PCL to the print server thr...

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