Factory Default Settings
Troubleshooting
Solution
Refers to
The inside thumbturn can not be rotated
manually.
The keypad doesn't respond when
touched (no lights are visible and no
beeping is heard) .
The keypad light never goes off.
Deadbolt does not lock/extend when
pressing any key for 2 seconds.
Deadbolt does not unlock/retract when
entering codes plus # .
Deadbolt does not unlock/retract when
holding fingerprint sensor.
Deadbolt locks/extends when entering
codes plus #.
Deadbolt locks/extends when holding
fingerprint sensor.
Deadbolt unlocks/retracts when pressing
any key for 2 seconds.
The latch bolt doesn't FULLY extend or
retract, unless turn the knob manually.
When attempting to LOCK or UNLOCK
the deadbolt electronically, the latch goes
in and out for a few times.
What if batteries are dead, and I'm
locked out.
How to know it's time to change
batteries?
L
L
L
S
R
Using
When
C D R
C D
N O A
H J
C D E F
G P Q
C D E F
G J P Q
I A H J
A H J
A B
Solution
Refers to
L
K
C
H
H
H
Lock will not memorize programmed
settings, have to reprogram many times.
I can’t rotate the inside thumb
turnpiece to the direction I want.
The lock doesn’t work on the left-hand
door or right-hand door.
The latch extends then retracts.
The latch retracts.
The latch does not extend but I do
hear the motor trying to turn.
The latch does not extend and
no motor sound.
I lost all the preset codes after door
handing.
Cannot be programmed.
Unable to program master code.
Unable to program user code.
Unable to add fingerprints.
I forgot my master code.
I want to delete someone's fingerprint,
but the person is not here.
I want to delete a user code,
but don't remember the code.
When
Installing
Reset
Program
A B
C M
C M
C M
C M N
A C D
C D E
F G H Q
C D E
F G Q
A H J
