C
HAPTER
2 T
ROUBLESHOOTING
2–2
www.zoll.com
9650-0309-01 Rev. A
Troubleshooting the AED Pro Unit
Table 2-1 lists general issues with the unit and their associated corrective action.
First, try the recommendations given under “Operator Action.” If these steps do not remedy the
problem, follow the suggestions under “Technical Action.”
For information on contacting ZOLL Technical Service, refer to page vii.
Table 2-1. General Issues
Symptom
Operator Action
Technical Action
Unit beeps or displays a red
“X” while turned off.
— Turn the unit on. Follow the
prompts to resolve the problem.
If the beeping continues,
take the unit out of service.
Contact ZOLL Technical
Service.
Ready indicator shows a red
“X” while the device is
powered on.
— Turn the unit off and then on again.
Follow the prompts to resolve the
problem.
If the red “X” remains, take
the unit out of service.
Contact ZOLL Technical
Service.
Power-on self-test failed.
— Follow the prompts to resolve the
problem.
If the unit continues to fail,
take it out of service.
Contact ZOLL Technical
Service.
Unexpected shutdown in
clinical mode.
Note:
In clinical mode, the unit
automatically powers off if it
does not detect a patient
connection within 10 minutes
(configurable).
— Turn the unit on. Follow the
prompts to resolve the problem.
If the unit continues to fail,
take it out of service.
Contact ZOLL Technical
Service.
Unexpected shutdown in
nonrescue mode.
Note:
The unit automatically powers
off if an established IrDA
connection is lost.
— Press and hold the
On/Off
button
for at least 5 seconds. Follow the
prompts to resolve the problem.
If the unit still is not ready for
use, take it out of service.
Contact ZOLL Technical
Service.
;
CHANGE BATTERY
— Replace the battery pack with a
fully charged battery pack as soon as
possible.
None.
;
PLUG IN CABLE
— Ensure that the electrode cable is
properly connected to the unit.
— Remove the cable and check for
bent or broken pins.
— Replace the electrode cable.
None.
;
ANALYSIS HALTED
KEEP PATIENT STILL
— Keep the patient still during ECG
analysis. If transporting the patient by
stretcher or vehicle, stop all patient
movement during ECG analysis.
None.
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