20
21
TROUBLESHOOTING GUIDE
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Please check the following points
before calling for service.
●
Please check that the Inner Lid Set has not been dropped or deformed, and that the Inner Lid
Gasket is not torn.
●
Has the Inner Lid Gasket become soiled?
→
Clean the Inner Lid gasket.
●
Make sure the Inner Cooking Pan has not deformed.
Problems
Cause (Points to check)
COOKING
RICE
COOKING
RICE /
KEEP
WARM
Rice cooks too
hard or too soft:
Rice is scorched:
Boils over while
cooking:
Unable to start
cooking or the
buttons do not
respond:
●
Increase or reduce water by 1–2 mm from the Water Level Line according to your preference.
●
If the Rice Cooker is positioned on an uneven or tilted surface, the texture of the cooked rice
may be too hard or too soft as the amount of water becomes inconsistent.
●
The texture of rice varies depending on the brand of the rice, where it was harvested, and
how long it was stored (new crop or old crop).
●
The texture of rice varies depending on the room and water temperatures.
●
Using the Timer may result in softer rice.
●
If you cook rice using the QUICK COOKING menu setting, the rice may turn out sticky or hard.
→
Try using the WHITE RICE menu setting.
●
Make sure the Inner Cooking Pan has not deformed.
●
Rice may not have been cleaned sufficiently, allowing too much bran to be left on the rice grain.
●
Did you loosen the rice after cooking was completed?
→
Loosen the rice immediately after cooking is completed.
●
Is there moisture or foreign matter on the outer surface of the Inner Cooking Pan, the inside of
the Main Body, the Inner Lid Set, or the Steam Vent Cap?
→
Wipe them off.
●
LONG GRAIN may be slightly harder than normal.
→
To make it softer, fill the water slightly higher than the marked line on the Inner
Cooking Pan (within 1/2 of scale) and cook. However, please note that adding too
much water may cause it to boil over.
●
Foreign matter such as rice may be stuck to the outside of the Inner Cooking Pan, the inside
of the Main Body, on the Center Sensor or the Heating Plate.
●
If you soak the rice for a long time or cook rice using the Timer, the bran may collect at the
bottom, and the rice will be more easily scorched.
●
Rice may not have been cleaned sufficiently, allowing too much bran to be left on the rice grain.
●
Make sure the Inner Cooking Pan has not deformed.
The surface of
the cooked rice
is uneven:
●
Depending on the heat convection while cooking, the surface of the finished rice may look
uneven.
●
Make sure the Inner Lid Set has not deformed.
●
Make sure the Inner Cooking Pan has not deformed.
●
Did you plug the Power Plug into the electrical outlet?
●
Is the Appliance Plug disconnected from the Plug Receptacle?
●
Does the Display show "E01" or "E02"?
→
pg. 22
●
Is the KEEP WARM light on?
→
Press the KEEP WARM / CANCEL button and press the START / REHEAT button.
●
Did you use the wrong Menu or amount of water?
→
pg. 10
When cooking using the CONGEE menu setting, the contents are particularly likely to boil
over, so be sure not to use the wrong amount of water.
→
See "Be careful that the contents do not boil over." on pg. 9.
●
Make sure the Steam Vent Cap is attached.
●
Rice may not have been cleaned sufficiently, allowing too much bran to be left on the rice grain.
●
Make sure the Inner Cooking Pan has not deformed.
●
The microprocessor (MICOM) makes a sound while adjusting the heat power of the Rice
Cooker. This does not indicate a problem.
●
There is a spark-like noise when there is water left on the outside of the Inner Cooking Pan.
→
Always take precautions to wipe the outer surface of the Inner Cooking Pan and the
inside of the Main Body clean, especially of moisture and foreign matters, before
placing the Inner Cooking Pan into the Main Body.
●
Was the rice kept warm with the spatula left in the Inner Cooking Pan?
●
Was cold rice reheated?
●
Did you loosen the rice after cooking was completed?
→
Loosen the rice immediately after cooking is completed.
●
Rice may not have been cleaned sufficiently and too much bran may be left.
●
Some odor may remain after cooking Mixed Rice.
→
Clean the Inner Cooking Pan thoroughly.
→
pg. 18
Steam comes out from
the gap between the
Outer Lid and the Main
Body:
A noise is heard
during Cooking /
Keep Warm:
●
Make sure the KEEP WARM light is not off.
→
pg. 14
The Reheat function
does not work:
During Keep Warm,
rice has an odor, or
rice becomes watery:
Problems
Cause (Points to check)
●
If the temperature of the rice is low, or if the Keep Warm time has exceeded 12 hours, the
Keep Warm elapsed time display will blink. (This may differ depending on the menu setting.)
→
pg. 12
●
Does the Display show the current time?
→
Press the buttons for Time Setting to change the display.
→
See pg. 13 "NOTE".
●
Is the current time set correctly?
→
The clock is displayed in 24 hours (military time). Please check and set it again.
●
If the Timer is set at a shorter time than suggested, it will begin cooking immediately.
The rice is not
ready at the set
time:
●
Is the current time set correctly?
→
The clock is displayed in 24 hours (military time). Please check and set it again.
●
Cooking may not complete at the set time if the temperature of the room or water is too low. In
addition, the cooking time may be affected by the amount of water or voltage.
The Timer cannot
be set:
OTHER
KEEP
WARM
TIMER
COOKING
●
Are you keeping warm a small amount of rice in the Inner Cooking Pan?
●
Was the Keep Warm mode used for more than 12 hours?
→
pg. 12
●
The type of rice and water used may make the rice appear yellow.
●
If you're worried because the rice changes color or is dry, see pg. 22 "IF THE FOLLOWING
OCCUR". It may be effective to reduce the Keep Warm temperature.
●
If you press the edge of the Open Button, the Outer Lid may be difficult to open. Be sure to
press the center of the Open Button.
●
Putting rice and water directly into the Main Body may cause a malfunction. Contact the store
where you purchased the product.
●
When you use this product for the first time, there will be a resinous smell, such as that of
plastic, but the odor will lessen as you use the product. If you are concerned about the odor,
please see pg. 18 "IF THERE IS AN ODOR".
●
If too many appliances are used simultaneously, overload may occur and the breaker will cut
off the electricity.
→
If another appliance is plugged in the same outlet as the Rice Cooker, unplug it
before resetting the breaker. If the electric supply recovers within 10 minutes, the
Rice Cooker will resume cooking automatically.
●
If rice residue is stuck on the Outer Lid or the Inner Lid Set and
has discolored, clean it.
→
pg. 19
●
Did you close the Outer Lid completely?
→
Be sure to close the Outer Lid until you hear a clicking sound.
●
Did you press the START / REHEAT button after setting the time?
→
The START / REHEAT button must be pressed to complete setting the Timer.
●
Is " " blinking on the Display?
→
Unless the current time is set, the Timer function will not be accepted.
→
pg. 7
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Have you selected a Menu item that doesn’t work with the Timer function?
→
The Timer function is not available in the QUICK COOKING and MIXED menu settings.
During Keep Warm,
rice has an odor, or
rice becomes watery:
During Keep Warm,
rice becomes yellow
or dry:
The Display does not
show the elapsed Keep
Warm time:
●
Did you select a menu setting for which the Extended Keep Warm mode is not available?
→
pg. 12
●
Was the Keep Warm mode used for more than 12 hours?
→
If the Keep Warm mode is used for more than 12 hours, the Extended Keep Warm
mode will not be accepted.
●
Is the rice in the Inner Cooking Pan cold?
→
If the temperature of the Inner Cooking Pan is low, the Extended Keep Warm mode
will not be accepted.
Extended Keep Warm
is not accepted:
The Keep Warm
elapsed time display
is blinking:
The Rice Cooker starts
cooking immediately
after the Timer is set:
The Outer Lid cannot
be opened:
The Outer Lid opens
during cooking:
You mistakenly put the
rice and water directly
into the Main Body:
There’s a resinous
odor, such as that of
plastic:
When power failure
occurs:
There is rust colored residue on the inside of
the Outer Lid or the Inner Lid Set:
●
The Keep Warm mode may not have been used for keeping rice warm.
→
Leaving rice in the Inner Cooking Pan without using the Keep Warm mode may
cause unwanted odor.
→
pg. 6
●
Did you clean the Rice Cooker thoroughly after every use?
→
Foul odors or the growth of bacteria may occur depending on how well the unit is
cleaned, the room temperature based on the season or usage environment, frequent
opening and closing of the Outer Lid, the type of rice used, or the way the rice was
cleaned. If you are concerned about odors, cleaning the Rice Cooker according to
"THE INTERIOR" on pg. 19 should be effective when using REGULAR KEEP WARM
on page 12. It can be even more effective to increase the warming temperature, as
described on pg. 22, "IF THE FOLLOWING OCCUR".
KEEP
WARM
