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Zodiac
®
Freerider
™
iQ Cordless Robotic Cleaner | Owner’s Manual
Common iAquaLink
®
Troubleshooting
Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change
your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the
router. (See: Configure the System.)
User Issue
Possible Cause
Suggested Solution
Wi-Fi light is off.
Bright sunlight
Shield the lights to block sunlight and re-check if
the lights are lit.
Charging station is unplugged.
Plug the charging station into a GFCI outlet (see
Connect to a Power Source
).
Power outage.
Verify that the breaker is on and electricity is being
supplied to the outlet.
Lost internet connection.
Check internet connection - network may be down.
Router is off.
Turn router on.
Router password was changed.
Reset router with new password.
Wi-Fi light is flashing.
Lost internet connection
Check internet connection - network may be down.
Weak Wi-Fi signal.
• Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless Network
Connection icon while standing near the
charging station.
• With a smart device, search for, download,
and use an app that can check signal strength
while standing near the charging station. If Wi-Fi
signal is weak, consider installing a Wi-Fi
extender.
Connectivity issue with local Wi-Fi
or connection to the server.
Contact your local internet service provider.
• Unplug your charging station and wait
10 seconds. Plug in the box again and see
if lights illuminate.
• Check Internet connection - network may
be down.
Wi-Fi light is on but
buttons and functions
are disabled.
Firmware update in progress.
“PROG” is displayed in the app during an
over-the-air firmware update. Simply wait for button
functions to resume after update completes. Do not
unplug from power during an update.
