17
TROUBLESHOOTING
Troublesh
ooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
There is leakage
under the handle.
The locking nut has
come loose.
Unscrew the lever on the handle by
hand. Loosen set screw with a hex
wrench. Remove the handle and
unscrew trim cap by hand. Tighten
locking nut with an adjustable wrench.
Water will not shut
off completely.
Water cartridge may
be defective.
Unscrew the lever on the handle by
hand. Loosen set screw with a hex
wrench. Remove the handle and
unscrew trim cap by hand. Unscrew
the locking nut with an adjustable
wrench. Remove ceramic disc
cartridge. Check for cracks.
There is a leak
between the
spray head and
the hose.
The spray head
may be loose or the
washer is not seated
correctly in the hose
connection.
Tighten the spray head by hand until
snug. Make sure the washer is seated
correctly. If you have troubleshooting
issues, call our Customer Service line
at 1-614-777-5004.
Need to purchase a part or accessory for your ZLINE product?
Visit ZLINEparts.com, ZLINE's official parts distribution partner.
