ProCapture-T Installation Guide 17
Troubleshooting
1. Fingerprint cannot be read or it takes too long?
Check whether the finger or fingerprint sensor is stained with sweat,
water or dust.
Retry after wiping off finger and fingerprint sensor with dry paper tissue
or a mildly wet cloth.
If the finger is too dry, exhale air onto it and retry.
2. “Invalid time zone” is displayed after verification?
Contact Administrator to check if the user has the privilege to gain
access within that time zone.
3.
Verification succeeds but the user cannot gain access?
Check whether the user privilege is set correctly.
Check whether the lock wiring is correct.
Check whether anti-passback mode is in use. In anti-passback mode,
only the person who has entered through that door can exit.
4. The Tamper Alarm rings?
To cancel the triggered alarm mode, carefully check whether the device
and back plate are securely connected to each other, and reinstall the
device properly if necessary.