Device Operations & Troubleshooting
Press M/OK > Access Control to enter the Access Control setting interface.
To gain access, the registered user must meet the following conditions:
1. User's access time falls within either user's personal time zone or group time zone.
2. User's group must be in the access combo (when there are other groups in the same access
combo, veri cations of members of those groups are also required to unlock the door)
Access Control Settings
Access Control Options: To set parameters of the lock and other related devices.
Time Schedule: The smallest unit for access control.
Holidays: To set dates of holiday and the access control time zone for that holiday.
Access Groups: To divide and manage users in groups. Group members can either use the
default group time zone or customize a personal time zone.
Combined Veri cation: Combinations of veri cation methods
Anti-passback Setup: To avoid unveri ed individuals from following the registered users to
enter the door.
Duress Options: If users unlock the door under threat, the device will open the door,
meanwhile send signals to the backstage to trigger the alarm.
Troubleshooting
1. Fingerprint cannot be read or it takes too long.
Check whether a nger or ngerprint sensor is stained with sweat, water, or dust.
Retry after wiping o nger and ngerprint sensor with dry paper tissue or a mildly
wet cloth.
If a ngerprint is too dry, blow on the nger and retry.
2. Fingerprint is veri ed but authorization keeps failing.
Check whether the user is restricted by group or time zone.
Check with administrator whether the enrolled ngerprint has been deleted from the
device for some reason
s
.
3.
Veri cation
succeeds
but door does not open.
Check whether the lock open duration is set to appropriate time, which opens the lock.
Check whether anti-passback mode is in use. In anti-passback mode, only the person
who has entered through that door can exit.
4.
The
device display
s
system broken and the alarm is ringing.
Check whether the device and back plate are securely connected to each other. If not,
a tamper switch
will
be
activated which triggers the alarm and keeps it rinng.
1
5
