WARRANTY GUIDELINES
ZIPPER MASCHINEN GmbH
Seite 37
Erdbohrer / earth auger ZI-EBO100G
Seite 37
16
WARRANTY GUIDELINES
1.) Warranty:
Company ZIPPER Maschinen GmbH grants for mechanical and electrical components a
warranty period of 2 years for amateur use; and warranty period of 1 year for
professional use, starting with the purchase of the final consumer. In case of defects
during this period, which are not excluded by paragraph 3, ZIPPER will repair or replace
the machine at its own discretion.
2.) Report:
In order to check the legitimacy of warranty claims, the final consumer must contact his
dealer. The dealer has to report in written form the occurred defect to ZIPPER. If the
warranty claim is legitimate, ZIPPER will pick up the defective machine from the dealer.
Returned shippings by dealers which have not been coordinated with ZIPPER, will not be
accepted and refused.
3.) Regulations:
a)
Warranty claims will only be accepted, when a copy of the original invoice or cash
voucher from the trading partner of ZIPPER is enclosed to the machine. The warranty
claim expires if the accessories belonging to the machine are missing.
b)
The warranty does not include free checking, maintenance, inspection or service
works on the machine. Defects due to incorrect usage of the final consumer or his dealer
will not be accepted as warranty claims either. Some examples: usage of wrong fuel,
frost damages in water tanks, leaving fuel in the tank during the winter, etc.
c)
Defects on wear parts are excluded, e.g. carbon brushes, collection bags, knives,
cylinders, cutting blades, clutches, sealings, wheels, saw blades, splitting crosses, riving
knives, riving knife extensions, hydraulic oils, oil/air/fuel filters, chains, spark plugs,
sliding blocks, etc.
d)
Also excluded are damages on the machine caused by incorrect or inappropriate
usage, if it was used for a purpose which the machine is not supposed to, ignoring the
user manual, force majeure, repairs or technical manipulations by not authorized
workshops or by the customer himself, usage of non-original ZIPPER spare parts or
accessories.
e)
After inspection by our qualified personnel, resulted costs (like freight charges) and
expenses for not legitimated warranty claims will be charged to the final customer or
dealer.
f)
In case of defective machines outside the warranty period, we will only repair after
advance payment or dealer’s invoice according to the cost estimate (incl. freight costs) of
ZIPPER.
g)
Warranty claims can only be granted for customers of an authorized ZIPPER dealer
who directly purchased the machine from ZIPPER. These claims are not transferable in
case of multiple sales of the machine.
4.) Claims for compensation and other liabilities:
The liability of company ZIPPER is limited to the value of goods in all cases. Claims for
compensation because of poor performance, lacks, damages or loss of earnings due to
defects during the warranty period will not be accepted. ZIPPER insists on its right to
subsequent improvement of the machine.
