ZGO Technologies Zhub, Руководство пользователя

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FAQs
Frequently Asked Questions Suggested Solutions
There is no video on the monitor
attached to Zhub
Ensure the USB-C port from notebook supports video over USB-C.
Check the video connection cables and mains cables to the monitor
are powered.
The video on the attached monitor
is not displaying in extended
mode.
Change the settings by pressing windows button and “P” button on
keyboard to select extended display or right click mouse on open
desktop and select “Display settings”. Select the extended mode
display.
USB ports are not functioning on
the dock.
Unplug USB-C cable from Zhub, wait 10 seconds, and then reconnect.
Update laptop to the latest USB 3.0 host controller driver.
Laptop failed to boot with dock
connected.
Remove all USB devices connected to the dock; some
unqualified boot devices may cause lock up at boot screen.
Laptop failed to wake up from
Ethernet port
Check the settings under BIOS Items to make sure laptop
supports wake-up-from-Ethernet/wake from usb port function.
Laptop fails to charge when
connected to Zhub with USB-C
power adapter(PD pass through)
•
Make sure the USB-C sockets for laptop upstream connection and
PD pass through are connected accordingly
• Disconnect and re-connect the dock cable to your computer.
•
Make sure the notebook’s USB-C port accept power charging.
•
Check with your notebook manufacturer to confirm PD charging
compatibility with USB-C charger adapter
Can Zhub work on desktop PC? Zhub works with USB-C port that supports both video and usb3 data
output. It shall work with desktop computer if such a port is available.
There shall be no PD charging since there is no battery.
I don’t have a Type-C power
adapter can it still work?
Yes. Zhub works with Laptop USB-C port that supports 5V, 1.5A. The
2x usb3-A port from Zhub could only deliver 5V, 0.6A.
Can I use a USB Type-A to Type-
C to connect to Zhub
No. Zhub works with USB-C port that supports both video and usb3
data output.
The USB port charges my phone
very slowly.
Zhub has no USB-A charging port. The 2x usb3-A port could only
deliver 5V, 0.6A when connected to Laptop and 5V, 1.0A if a USB-C
charger adapter is plugged to Zhub PD pass through port.
Can Zhub work on Type-C
phone?
Yes provided the phone USB-C port supports both video and usb data
output. As the phone graphics capability is limited, the display on
monitor may only works in mirror/duplicate mode.
Why can’t Zhub support 2x
extended monitor using Macbook
Macbook only support single stream video data over USB-C. As such,
it could only have one extended monitor connection. When 2 monitors
are connected, they are shown in mirror/Duplicate.
I cannot see 4k resolution on my
screen
• Check that your monitor has 4k resolution
•
Check that the HDMI cable being used supports 4k resolution
•
Ensure only 1 monitor is connected. Zhub supports only one
monitor at 4k and 2 at 1920 x 1080.