ZG TECHNOLOGY CO., LTD.
BLD A17-3, NO.555, WenHua Ave, Hongshan District , Wuhan, China
Tel: +0086 27 8774 1893
Web:
CO., LTD.
IP address check
1. Checking to make sure the IP address in the software is identical and consistent
with the address on the ZGFree Box label and router label
；
Software function check
1. Please replace the instrument and device files, restart the ZGFree Box, unplug all
relevant data cables and power sockets, then restart the software
；
2. If you encounter the following situations when scanning the surface or point cloud
in the software,
1
）
The number of frames no longer increases, and the software interface still
exists
；
2
）
The laser line disappears and the software interface is stuck
；
3
）
After long time scanning, the software may crash with probability;
Please restart the ZGFree Box, unplug all relevant data cables and power sockets,
then restart the software
；
Scanning Precautions
1. The data transmission of ZGFree Box is based on the signal transmission of the
router, please keep the router and the ZGFree Box free of obstacles or signal
interference;
2. In order to maintain the stability of data transmission, please use a network cable
to connect the router and the computer, do not unplug the network cable port;
3. During the scanning process, please do not disconnect the power adapter of the
router or computer at will to terminate the power input;
4. During the scanning process, do not turn off the power of the ZGFree Box to avoid
interruption of data transmission;
5. The 5G WIFI of the wireless router is susceptible to interference from external
electromagnetic signals, please do not use two or more 5G routers at the same
time;
6. It’s normal situation if the wireless transmission speed is a bit slow, the number of
real-time scanning frames is slightly lower and the laser line flickers.
FCC Warning
This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any inte rference received, including interference that may
cause undesired operation.
