11
10
Troubleshooting
Troubleshooting
Error Prompt
Error
Description
Solution
Overload. The device will
power off.
Stop using this scale for
measurement.
Low Battery. The device
will power off.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Please check below items:
-Bluetooth is ON.
-App Collector is ON.
-Both devices are within the
transmission distance of Bluetooth.
Failure of pairing up.
Problem
Root Cause
Solution
Incorrect posture
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
Please step on the platform
barefooted and stand still.
The device is located on
the soft ground such as a
carpet OR on a rugged
surface.
Please place the device on a
flat, hard surface.
Warm up your hands and feet to
resume blood circulation and then
measure again.
Cold body that may
results in bad blood
circulation.
When Measuring ...
Problem
Root Cause
Solution
Cold Electrodes.
Either your hands or your
feet are too dry.
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
No display on
LCD when the
device powers on.
CANNOT proceed
to analyze body fat.
The device
powers off
automatically.
Place the device in a warm
room for a while and then
measure again.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
the measurement, and keep full
contact with the electrodes as
well.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.