ZENSATION warrants that the 4 in 1 Skin Purifying & Revitalizing Device is free of
defects in materials and workmanship for one (1) year from the date of purchase. This
warranty is valid only in accordance with the conditions set forth below. Abnormal wear
and tear, such as submersion and dropping, are not covered by this warranty. This one (1)
year warranty applies to use by consumers only, and it is void if the product is used in a
commercial or institutional setting. It extends only to the original consumer who purchased
it, and it is not transferable. Proof of purchase must be produced to claim under this
warranty. It is void if the product has been subject to accident, misuse, abuse, improper
maintenance or repair, unauthorized modification, or any other use not found in the printed
instructions. This limited warranty is the only written or expressed warranty given by
ZENSATION.
Repair or replacement of the product is the sole remedy available to the consumer under
this warranty. ZENSATION shall not be liable for any incidental or consequential damages
for breach of this warranty, nor for any implied warranty on this product. Some states do
not allow the exclusion or limitation of incidental or consequential damages, in which case
the above limitation or exclusion may not apply.
Procedure for Warranty Repairs or Replacement
If warranty service is necessary, the original purchaser must contact ZENSATION for
warranty service instructions.
ZENSATION
Returns/Repairs
9625 Brighton Way, Beverly Hills,
CA 90210, USA
For your protection, you are advised to insure the device if you return it to ZENSATION.
Damage occurring during shipment is not covered by this warranty. Returns lacking proper
documentation and/or any shipping and handling charges will not be processed.
Q: Why won’t my device work at all?
A: It’s probably because the battery is fully drained. Please try recharging the battery.
Q: Why did my device suddenly stop mid-use?
A: Most likely, the battery is fully drained. Please try recharging the battery.
Q: Why do I feel a tingle or stinging sensation when using the device on my bare face?
A: You can feel the micro-current penetrating your skin. A micro-current is a low level
current that is generally considered soothing and relaxing. A slight tingling sensation
may be felt in certain areas, and this is quite normal. Facial sensitivity varies from
individual to individual.
Q: How often can the device be used?
A: The device is gentle enough to be used twice daily.
Q: Can I share my device with other people?
A: To ensure maximum hygiene, we suggest that you avoid sharing your device with
anyone else, especially if you, or they, suffer from a skin condition.
Q: How often do I need to replace my device’s silicone case?
A: The silicone case is designed to never need replacing, as long as it is properly
maintained.
FAQs
Warranty
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