Have you got a problem with your watch?
Your nearest ZENO Represent is usually the best place to contact for help, and it should certainly be the first.
1.
Please contact first your ZENO dealer and ask for a Service-Centre in your country.
(You will find the address of your dealer in the guarantee certificate)
2.
In case there is no Service-Centre in your country, please send the watch back to your
dealer or to
the worldwide Service-Centre:
ZENO-WATCH BASEL
Service-Centre - P.O. Box
CH-4013 Basel (Switzerland)
Please send your watch, carefully packed, together with $ 10.- in cash (to cover return postage and handling
charges), the guarantee certificate, completed with your correct name and return address.
For costume reasons please declare the goods to be R E P A I R E D !!!
Repairs without original and signed international ZENO guarantee certificate or after the guarantee period will
be charged. Owner will be charged for postage, insurance and such coasts as may be incurred outside the
normal repair costs under the guarantee. For those customers requiring their watches to be repaired in
countries other than those where the purchase was originally made, repair services are available though it is to
be acknowledged that it might take somewhat longer than normal.
Our service is, of course, also available after the guarantee period has expired for repair and maintenance work
against an appropriate charge. [Payment in advance]. Sometimes it is cheaper to contact first a qualified
watchmaker in your area. (He must have experience with Swiss Watches!) Please ask your watchmaker for a
free estimate!
Please note that ZENO only ensures full warranty when the ZENO watch is bought directly from one of the
authorized dealers. The warranty certificate must be properly stamped, signed with the dealers name and show
the exact date of purchase.
Only authorized ZENO retailer or other authorized Service Centres are qualified to ensure proper after-sales
service and are authorized to provide the warranty services in accordance to ZENO quality standards.
The water resistance is only guaranteed if the watch is declare by "waterproof" and the watch has not been
subjected to severe shocks, the crystal and crown are not damaged, and the instructions have been carefully
followed.
WATER RESIST (water protected) = This watch is protected against water drops (the watch has to be protected
against water!)
WATERRESISTANT 30M (3ATM) = This watch you can use for car washing, bathing, shower, mountain
climbing, parachuting, hang gliding, or skiing - it is resistant against perspiration, water vapour, rain drops.
WATERRESISTANT 100 M (10ATM) = This watch you can use for water sport, snocheling, swimming, car
washing, bathing, shower, mountain climbing, parachuting, hang gliding, skiing - it is resistant against
perspiration...
WATERRESISTANT 200 M (20ATM) = This watch you can use for diving (without equipment), water
sport, snocheling, swimming, car washing, bathing, shower, mountain climbing, parachuting, hang
gliding, skiing - it is resistant against perspiration, water vapour, rain drops.
