19
Troubleshooting
“Call failed” appears
Check dialled number is correct, with full area code
SIM card fitted – only
makes emergency call
Some SIM cards are thinner than others. Lightly press the
SIM card holder to ensure a proper contact is made.
The mobile phone
display is blank
(screen off)
The phone is switched off. Press Power On/Off for 3
seconds to switch it on again.
Calling outside your
own country
If you are away from your network provider, your phone may
link with another GSM network.
Contact your network provider for additional costs incurred
using the phone abroad.
Can an emergency
call be made without a
signal or credit?
You cannot make a call if the phone shows no signal.
If your display says Limited Service, the phone cannot
receive a signal from your network, or has run out of credit,
so can only call the emergency numbers.
How can reception be
improved?
If the signal is weak, try another location to make or continue
with a call, e.g. move close to the window area. Reception is
often poor in elevators, tunnels or underground railways and
car parks.
Can I suppress /
withhold my telephone
number?
If you want to withhold your phone telephone number, use
the main menu under Call settings/ Send own number. (This
network service may not be available)
displayed, unit
does not respond.
press Unlock key(left soft key), Then press
key to
unlock
What is the SMS
service centre
number?
A number for the short message service usually stored in the
SIM card by the operator and should not be changed.
When do I start to
incur call charges?
Charges start when a call is connected or connect to an
answering machine. There is no charge for writing or
receiving an SMS, only charged when sending an SMS, and
won’t be charged for using phone features e.g. alarm clock.
Did I successfully send
my SMS?
If your SMS is in the SMS Outbox then the message is sent,
or you can get delivered note after the SMS is delivered –
contact your operator for details.
