P A G E 3 8
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Troubleshooting
Some quick and easy tips to resolving problems
Symptoms
Possible Cause(s)
Possible Solution(s)
See Page(s)
Power
No Power.
• AC Power Cord not connected
-Connect power cord. Try a different outlet.
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or outlet doesn’t work.
-Local power failure?
No Source image.
• Source turned off.
-Turn source equipment on.
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• Source not selected.
-Select source.
Remote Control
Remote doesn’t work.
• Remote not in TV mode.
-Press TV/FM to put remote into TV mode.
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• TV software functioning.
-Wait until software function is complete.
• Not aimed at remote sensor.
-Point remote at TV Front Control Panel.
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• Remote too far from TV or
-Move remote closer to TV or darken room.
IR path to TV obstructed.
-Remove obstructions.
• Weak batteries.
-Replace batteries.
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• Wrong battery polarity.
-Check that “+” and “-” match in battery compartment.
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• Too much light in room.
-Dim room light.
Caption/Text Problems
Picture has a big black box
• Caption/Text mode turned on.
-The CC (closed caption) option may be in Text 1, 2, 3, or 4 mode.
on it, but the sound is O.K.
-Select Caption 1, or OFF in the Caption/Text menu.
No Closed Captions or Text.
• Not available on program.
-Check local TV listings to see if available on broadcast.
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-Relocate over-the-air antenna.
-Try a different channel with Closed Captions or Text.
• Not turned on.
-Pick a Closed Caption or Text option and turn Captions on.
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Captions appear when
• CC on Mute selected.
-Set Captions option to off.
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sound is muted.
Parental Control Problems
Protected/blocked message
• Program content is restricted.
-Key-in password and turn Lock On/Off (restrictions) Off.
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shows on-screen.
-Set to Off in Lock On/Off menu.
• Don’t know password.
-Tune to channel without Parental Control “Content” restrictions.
-Wait until restriction time expires.
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TV-PG programs blocked.
• TV-PG set to be blocked.
-Reset restrictions to PG-13 so TV-PG programs will appear.
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Foul language is heard.
• Foul language not blocked.
-Restrict Language in Content options on Parental Control menu.
• Program is not rated.
-Restrict or block programs with no ratings.
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