3373-O
R E F E R E N C E M A I N T E N A N C E
P A G E 3 7
Some quick
and easy
tips to fixing
problems
yourself.
Troubleshooting
SYMPTOMS
Snowy picture and lousy sound.
Multiple images or ‘ghost shadows.’
Interference: Sharp lines across
the screen and lousy sound.
Normal picture but no sound.
No picture and lousy sound.
No picture and no sound —
The thing is just DEAD!
No color, but the sound is O.K.
Picture has a big black box
on it, but the sound is O.K.
Picture has two horizontal
black bars, one on top and
one on bottom.
Remote control doesn’t work.
Menu options won’t change.
If all else fails, call 1 (847) 391-8752, extension 5, between 8:30 a.m. and 4:30 p.m. Central Standard Time.
SOLUTIONS
• Check your antenna connection or location.
• Check your antenna direction and/or location.
• Make sure the wire from your antenna to your Entertainment Machine is
properly connected.
The following may cause image problems or distortion:
Electrical appliances, powerful lights, cars, trucks; computers or portable phones;
Medical equipment
• If possible increase the distance between your Entertainment Machine and
the offending appliance. Or shut one of them off.
• Check volume control.
• Make sure the TV is not Muted.
• Try another channel. The problem may be the broadcast, not your
Entertainment Machine.
• Are the Audio A/V cables properly installed?
• Are the wires for external speakers (if you have external speakers)
properly installed?
• Are you in TV or Cable tuning mode (See Auto Program on page 11), and should
be in the other?
• Make sure output channels on all A/V equipment are on the same channel (3 or 4).
• Check that all connections are tight.
• Is the AC power plugged in?
• Check that your AC power outlet works. (Test it by plugging in something else
or try another plug.)
• Make sure your brightness and audio controls are set properly.
• Try another channel. The problem may be with the broadcast, not your
Entertainment Machine.
• Check the color control in the Video menu.
• Try another channel. The problem may be with the broadcast.
• The CC (closed caption) option may be in Text mode. Select OFF in the
Captions/Text menu. See page 16.
• Your program is in letterbox. This means that the shape of your TV is
square, but the program is a rectangle. Think of the bars as empty space the
program doesn’t fill; not picture that’s blocked out. Because this format is a
direct representation of film as you see it in the movies, you are actually seeing
MORE of the program when you see those bars. Trust us.
• Make sure the batteries are fresh and installed properly.
• Check to see that the MBR (Multi Brand Remote available on some models) is in
the right mode for your equipment.
• Try unplugging the TV, waiting about five minutes, and then plugging it back in
and trying again.
