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Exclusions
1. The warranty does not cover accidental damage, misuse, abuse,
scratches, dirt, normal wear and tear, loss, theft, or confiscation of
your Zendure products.
2. The warranty will be invalidated if the product has not been used
in accordance with the product documentation, or if repairs have
been attempted by anyone not authorized by Zendure to do so.
3. For online shopping, the warranty is only valid for purchases made
from Zendure website or made through an authorized online shop
from Zendure which including as:
https://www.amazon.fr/zendure
https://www.amazon.de/zendure
https://www.amazon.it/zendure
https://www.amazon.es/zendure
https://www.amazon.com/zendure
https://www.amazon.co.uk/zendure
https://www.amazon.co.jp/zendure
and other authorized sales store from Zendure.
4. Warranty service may not be carried out if the above information is
not available.
5. This limited warranty does not apply to any battery cells or
products containing a battery cell unless the battery cell has been
fully charged by you within seven (7) days after your purchase of
the product and at least once every six (6) months thereafter.
6. Your warranty is non-transferable.
7. No quality related problems and the outer packaging has been
damaged.
8. Items being returned or exchanged must include all accessories and
original packaging.
9. Warranty service is only available in regions where warranty
coverage is provided. Products purchased in and delivered to
warranty service regions are not eligible for warranty coverage
outside of those regions.
How to Claim your Warranty
Please send an email or short video with the following information to
support-eu@zendure.com：
1. Order number.
2. Proof of purchase.
3. Serial number.
4. Video or photo of any damaged or defective products.
5. Mailing address.
6. Contact telephone number.
7. Address for receiving the replacement.
Read the Zendure App user guide and access the
download link here:
https://eu.zendure.com/pages/download-center