Zeiss Primostar 3, Инструкция по эксплуатации

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7 Troubleshooting | 7.1 Troubleshooting Primostar 3 HD IP Camera ZEISS
Symptom Cause Measure
Monitor connected via
HDMI does not display an
image. The camera is not delivering a
signal, or signal is not compat-
ible with the monitor. Ensure that the camera has
been switched on for at least
30 seconds and the LED indi-
cator is blue. Check the plug
connections on the camera
and monitor.
Press factory reset button on
the camera, see
Primostar 3
HD IP Camera [
}
27] .
When switching to 4K,
the monitor becomes
black and then reverts to
1080p. The monitor may not support
4K. Use a 4K monitor such as
mode 410350-2405-000 listed
on ZEISS micro-shop website.
The image appears dis-
torted on full screen
monitor The image aspect ratio is 16:9.
The monitor may be set to a
different aspect ratio and
causes the distortion. Set the monitor aspect ratio to
16:9.
The image is blurred on
the screen but the sample
is in focus through eye-
pieces Focus plane of the camera is
different from that of the eye-
pieces Make sure the sample is fo-
cused correctly through eye-
pieces and calibrate the cam-
era adaptor until image is in
focus on the monitor.
No list of network names
is shown when trying to
connect the camera to a
router via Wi-Fi USB
adapter. When the Wi-Fi setting is
switching between modes, it
takes ~10 s for the new mode
to load. Wait for 10 s and click again
to refresh the drop-down list.
Buttons do not react
when pressed. The buttons are temporarily
locked, as the camera is being
accessed exclusively from the
PC or network. Control the camera via PC
software or ZEISS app, or close
the PC software or ZEISS app.
The camera shows unex-
pected behavior. The camera settings may have
been changed unintentionally. Press factory reset button on
the camera, see
Primostar 3
HD IP Camera [
}
27] .
Tab. 11: Troubleshooting on the Primostar 3 HD IP camera
94 Instruction Manual ZEISS Primostar 3 | en-US | Rev. 1 | 415501-7011-111_en