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8. Maintenance and Service

!

 CAUTION: Please make sure that you turn off the motor assistance (power mode OFF, 

see 5) before every maintenance procedure. Otherwise, severe injury may occur.

8.1 Cleaning BIKE all in one

Please, keep 

BIKE all in one

 hub clean. Clean it with a soft, damp cloth. 

BIKE all in one

 

may not be immersed in water or cleaned with high pressure cleaner. 

DO NOT

 

use a high pressure water jet to clean BIKE all in one.

For battery substitutions and repairs on the hub, please refer to your bike’s dealer.

8.2 After-sales Service and Customer Care

In case of questions concerning 

BIKE all in one

 or one of its components please read the 

FAQ in the bitride connect application. In case you do not find an answer, please  send 
an e-mail to 

[email protected]

.

When contacting Zehus for an issue related to 

BIKE all in one

 please provide the follow-

ing information together with the problem description:

 

o

Registration e-mail for your 

BIKE all in one

 

o

S/N of the all in one unit

 

o

Report from Diagnostic Wizard

 

o

Detailed description of the problem

Содержание BIKE all in one

Страница 1: ...USER MANUAL ...

Страница 2: ...This page was intentionally left blank ...

Страница 3: ...overs for the charging connector Warranty is void if the bike is being used without protecting the connector o Please observe all national regulations on registering and using e bikes o The term battery pack refers to an internal part of the BIKE all in one system DO NOT try to access the battery pack o BIKE all in one must not be subjected to direct mechanical impacts There is a risk that the bat...

Страница 4: ...le plug connectors If any damage is detected DO NOT use the charger and contact a qualified retailer o Do not operate the battery charger on flammable surfaces o Vapors can escape in case of damage or improper use of the charger Avoid contacts with those vapors as they can irritate the respiratory system o Keep the charger out of children reach o Please read this manual carefully ...

Страница 5: ...ck the battery state of charge of your BIKE all in one please refer to 4 1 1 3 Turning on the system BIKE all in one turns on automatically when the rear wheel reaches a speed higher than 5 km h Thus to turn on BIKE all in one just start pedaling your bike as usual or spin the wheel while you lift the bike as explained in Figure 1 1 4 Turning off the system BIKE all in one automatically turns off ...

Страница 6: ...e see Figure 2 When BIKE all in one is turned on the motor assistance is not yet activated for safety reasons In order to activate the motor assistance you must perform all the following steps 1 Ride the bike and reach 8 km h 2 Pedal backwards 3 times continuously The bike will slow down while performing step 2 due to the regenerative braking func tion see 2 2 BIKE all in one can also be activated...

Страница 7: ...enerative braking function this allows you to slow down the bicycle using the electric motor as a generator recharging the batteries thanks to the integrated Kinetic Energy Reccuperation System KERS In order to activate the re generative braking you need to pedal backwards As soon as you stop pedalling the motor will stop braking Regenerative braking can also be enabled using Zehus Remote Controll...

Страница 8: ... LED turns GREEN 3 NOTE when the charger get disconnected from the bike BIKE all in one will turn off Figure 4 charging BIKE all in one 2 4 Change gears or tires on BIKE all in one You can decide to change the sprockets or the crankset If you change one or more of these components by yourself BIKE all in one performances could be not optimal Please contact a retailer in order to update your bike f...

Страница 9: ...e Protect the charging connector from impacts that can damage it The components can be damaged if ex posed to extreme temperatures CAUTION ALWAYS seal the connector on BIKE all in one with the proper protection cap 5 before riding Using BIKE all in one without the protection cap will void the warranty ...

Страница 10: ...ide connect app Bitride connect app helps you to act smarter during the everyday mobility bitride also allows you to connect to a variety of devices via bluetooth including your BIKE all in one 3 2 Which devices does bitride connect app support Please check on your smartphone app store for updated information about app com patibility 3 3 How do you get bitride connect app You can download the bitr...

Страница 11: ...s listed below On iPhone o Open App Store o Tap the search icon o Enter bitride connect in the search field o Select bitride connect in the search results o Follow the standard installation procedure o Register with a valid e mail address On Android o Open Play Store o Tap the search icon o Enter bitride connect in the search field o Select bitride connect in the search results o Follow the standa...

Страница 12: ...crosoft Azure In order to register to bitride succesfully you will need a valid e mail address A verification code will be sent to your address in order for you to be able to complete the registration procedure Once your bitride account has been created you will now be able to register one or more Zehus devices to your personal account I 3 2 internet smartphone ...

Страница 13: ... selling it Once performed the login hit the button add new device to register your BIKE all in one Before starting the procedure we recommend you prepare your charger Please assure you have a stable internet connection while registering NOTE Charger is not necessary to register but it is recommended Please remind that when you plug your charger off your BIKE all in one will turn off automatically...

Страница 14: ...vices o BMS microcontroller to control Battery pack functionality and safety NOTE Registration procedure must be restarted after each module update Update can take up to 10 minutes per module 3 9 Your BIKE all in one purchasing information It is possible to store your purchase recepit into bitride connect app This is very useful in case you need to check if your BIKE all in one is still covered by...

Страница 15: ...ne o Dashboard o Other o Support 4 1 Using the Dashboard section Whenever bitride is connected to a BIKE all in one an advanced dashboard is shown MotorPowerinfografic Bike Speedometer or Lockbutton BatteryStateofCharge Powermodecarousel Customizepowermode Activationbanner tapheretoactivate BIKETRIPdistance HOLD to reset BikeTOTALdistance ...

Страница 16: ...hen motor is assisting while a Blue one appears when KERS is active to regenerate energy into the batteries KERSisactive Motorisactive Motor KERSnotactive 4 2 Changing BIKE all in one power modes In order to change the power mode you simply slide the power mode carousel If the selected power mode is customizable you will see the customize button on the bottom right of the screen ...

Страница 17: ...This function is unavailable while charging your BIKE all in one Lock will stay active until an authorized user connects to BIKE all in one and unlocks it When BIKE all in one turns off wheel will be released from the braking force As soon as it will turn on again speed higher than 5 km h the wheel will be safely locked again To unlock BIKE all in one just connect your smartphone and hold the cent...

Страница 18: ...ation o Your vehicles information o You can start a new registration o You can log out from bitride connect 4 5 Your profile information In this page you can see your general information All profile data are stored according to GDPR thus this data will not be shared with third parties ...

Страница 19: ...page it is possible to manage your Zehus powered bikes and scooters change name update firmware force connection and disconnection manage your settings and presets change your BIKE all in one LED color manage your warranty or Unregister your BIKE all in one ...

Страница 20: ...s section you can find a quick explanation of BIKE all in one power modes Please refer to 5 for further information 4 8 Change LED color In this section you can change your BIKE all in one LED color by choosing among 7 different colors ...

Страница 21: ...ne between battery state of charge motor power or bike speed Zehus remote controller has 3 buttons 6 LED indicators and 1 RGB status LED It also integrates a Buzzer that signals when it is turning on single beep or when it is turning off double beep Figure 5 bitride dashboard for BIKE all in one Multi Function butto Multi Function butto n n Multi color LED Factory resetted Connected to a phone Con...

Страница 22: ...Mounting your remote controller to the handlebar Thanks to Zehus remote controller support once mounted on the handlebar your re mote will be in the perfect position for your thumb to press the buttons Tou can decide to mount it either on the left handlebar or the right one During Remote registration and configuration you will be able to specify the side you chose LEFT mounting RIGHT mounting ...

Страница 23: ...ter the registration procedure from My Vehicles section then o Follow the on screen tutorial o tap on Start registration o Pick a display mode for your LEDs o Pick a Remote Controller orientation o Allow bitride connect to search for the remote controller NOTE please do not turn on the remote controller until last step of the registration procedure STEP 1 registration tutorial on screen ...

Страница 24: ...oller did not feature the buzzer function Please update the firmware if you do not hear the buzzer working properly NOTE at the end of this procedure BIKE all in one will be turned off Please turn on your BIKE all in one to use it Remote controller will always auto connect with your BIKE all in one everytime that o BIKE all in one is turned on o Remote controller is turned on o Battery status of b...

Страница 25: ...nd or sell your bike you perform the unregister procedure from My Vehicles menu NOTE it is not necessary to be connected to BIKE all in one in order to unregister it A stable internet connection is needed for this procedure NOTE unregistering BIKE all in one will NOT remove the link between BIKE all in one and a previously paired Remote Controller ...

Страница 26: ...n This section allows you to o Read the Frequently Asked Question of Zehus products o Check the manuals for Zehus products o Perform our Diagnostic Wizard o Search for Zehus Service Center o Send us a Feedback o Check the app version ...

Страница 27: ...zard will perform some hardware tests on the com plete system If problem was not solved remotely Zehus Diagnostic Wizard will generate a report in a simple txt format NOTE all customer s data and bikes data are gathered and stored on Zehus Servers according to GDPR These data are only used for service purposes Please refer to our privacy policy for more information Please share the report with sup...

Страница 28: ...s Here you can find a detailed description of BIKE all in one power modes o Turbo this power mode is a regular pedelec or Electric Pedal Assisted biCylce The motor assists you up to 25 km h and with a maximum power of 250 W de pending on the speed of the bike and on the effort on the pedals With this power mode you can cover up to 35 km In this power mode KERS is enabled Speed km h 200 250 100 100...

Страница 29: ... depending on the speed of the bike and on the effort on the pedals Motor assist is softer than Turbo power mode so with this power mode you can cover up to 55 km In this power mode KERS is enabled The default power mode is Turbo Figure 7 motor assistance in eco power mode Speed km h 200 250 100 100 0 0 5 10 15 20 25 30 Motor Power W Pedalling effort ...

Страница 30: ...he torque In turbo mode this parameter is set to 100 o Assistance with this parameter you change the speed range of your maximum torque level Torque value will be then decreased until motor support is set to 0 o KERS with this parameter you can decide to limit or remove KERS while braking Speed km h 200 250 100 0 0 5 10 15 20 25 30 Motor Power W Assist Level Top Speed Boost Assistance Figure 8 Boo...

Страница 31: ...sen operational mode o Tire pressure o Road conditions and route profile o Head winds and ambient temperature o Weight of the driver and luggage o Age and using condition of the battery pack o Rider pedaling effort It is very difficult to predict a range for the different operational modes indicated above ...

Страница 32: ...In order to recharge BIKE all in one connect the charger plug to the charging connector located on the right side of the BIKE all in one axle Then connect the charger plug to an outlet see 2 3 Figure 4 CAUTION check the mains voltage it must match the one indicated below the char ger itself The charging procedure will start as soon as the charger is connected both to BIKE all in one and to the mai...

Страница 33: ...d Note when not using the bike for long periods it is recommended to charge the bat tery pack to 60 and to check the battery condition at least every 6 months Before using the bike after a long period it is recommended to fully charge the battery Store BIKE all in one in a well ventilated location dry if possible Protect the hub from moisture and water The optimal storage temperature is 20 C and t...

Страница 34: ...oltage V 28 8 Rated Capacity mAh 6000 Energy Wh 172 8 HUB Weight Kg 3 2 Operating Temperature C 20 C to 70 C Storage Temperature C 40 C to 60 C Charging Temperature C 20 C to 60 C Degree of protection IPx5 Charger Voltage Input V 100 240 V 50 60 Hz Output voltage V 33 6 Charging current A 2 Charging time h 3 ...

Страница 35: ...n one For battery substitutions and repairs on the hub please refer to your bike s dealer 8 2 After sales Service and Customer Care In case of questions concerning BIKE all in one or one of its components please read the FAQ in the bitride connect application In case you do not find an answer please send an e mail to support zehus it When contacting Zehus for an issue related to BIKE all in one pl...

Страница 36: ...r that the connector itself cannot be damaged or broken Inform your parcel service that the pack age contains dangerous goods Please also observe the possibility of more detailed national regulations In case of questions concerning transport of BIKE all in one please refer to an authorized Zehus dealer Bicycle dealers can also provide suitable transport packaging 8 4 Disposal BIKE all in one and a...

Страница 37: ...Your Notes ...

Страница 38: ...n this document are subject to change at ZEHUS de cision ZEHUS assumes no responsibility for any claims or damages arising out of the use of this document or from the use of modules based on this document including but not limited to claims or damages based on infringement of patents copyrights or other intellectual property rights ...

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