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Problem
Possible solution
The cycle is shorter than
the time displayed.
The appliance calculates a new time according to the laundry load.
See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
An unbalanced laundry load increases the duration time. This is a nor-
mal behaviour of the appliance.
The washing results are
not satisfactory.
Increase the detergent quantity or use a different detergent.
Use special products to remove the stubborn stains before you wash
the laundry.
Make sure that you set the correct temperature.
Decrease the laundry load.
You cannot set an option.
Make sure that you press only the wanted button(s).
The appliance does not dry
or does not dry correctly.
Turn the water tap on.
Make sure the drain filter is not clogged.
Reduce the laundry load.
Make sure you have set the correct cycle. if necessary ,set again a
short drying time.
The laundry is full of differ-
ent colours fluff.
The fabrics washed in the previous cycle released fluff of a different
colour:
• The drying phase helps to eliminate some fluff.
• Clean the clothes with a fluff remover.
In case of an excessive amount of fluff in the drum run the special pro-
gramme to clean it (refer to “Fluff in the fabrics" for more details).
After the check, activate the appliance. The programme continues from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem continues,
contact the Authorised Service Centre.
EMERGENCY DOOR OPENING
In case of power failure or appliance failure the
appliance door remains locked. The washing
programme continues, when the power is restored.
If the door remains locked in case of failure, it is
possible to open it using the emergency unlock
feature.
Before opening the door:
CAUTION! Make sure that the
water temperature and the
laundry are not hot. Wait till they
cool down, if necessary.
CAUTION! Make sure that the
drum is not rotating. Wait till the
drum stops rotating, if necessary.
Make sure that the water level
inside the drum is not too high.
Proceed with an emergency drain,
if necessary (refer to «Emergency
drain» in «Care and cleaning»
chapter).
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