36
What to do if
…
Problem
Possible cause
Remedy
The appliance cannot be switched
on or is not operating
More than 10 seconds have passed
since the appliance was switched
on
Switch the appliance on again.
The lock is switched on
Switch off the lock (See the section
“Locking/unlocking the control
panel”)
The child safety device is switched
on
Deactivate child safety device (See
the section “Child safety device”)
Several sensor fields were touched
at the same time
Only touch one sensor field
Safety cut-out has been triggered
Remove any objects (pan, cloths,
etc.) that are lying on the control
panel. Switch the appliance on
again
The cooking zones automatically
reduce the cooking level to
The sensor fields are partly covered
by a damp cloth or with liquid
Remove the cloth or the liquid.
Reset the cooking level required.
The residual heat indicator is not
displaying anything
The cooking zone was only on for a
short time and is therefore not hot
If the cooking zone is supposed to
be hot, call the Customer Service
Department.
acoustic signal sounds, appliance
switches off
One or more sensor fields have
been covered for longer than 10
seconds
Uncover sensor field
Acoustic signal sounds and appli-
ance switches itself on and after 10
seconds off again
The On/Off sensor field has been
covered up, e.g. by a cloth
Do not place any objects on the
control panel
Display is switching between two
heat settings
Power management is reducing the
power of this cooking zone
See the section “Switching the
power function on and off”
flashes
Unsuitable cookware
Use suitable cookware
No cookware on the cooking zone
Place cookware on the cooking
zone
The diameter of the bottom of the
cookware is too small for the cook-
ing zone
Move onto a smaller cooking zone
Use suitable cookware
is lit
Overheating protection for the
cooking zone has been triggered
Switch off the cooking zone.
Switch the cooking zone on again
Safety cut-out has been triggered
Switch off the cooking zone.
Switch the cooking zone on again
and number are displayed
Electronics fault
Disconnect the appliance from the
electrical supply for a few minutes
(Take the fuse out of the house’s
wiring system)
If after switching on again,
is dis-
played again, call the customer
service department
