1
0
S
OMETHING NO
T
W
ORKING
Symptom
No po
w
er to the appliance
The light does not come on
The temper
ature in the fr
idge or freez
er section is
too high
The freez
er door will not open
The compressor r
uns continously
Noise
Solution
Chec
k there is po
w
er at the soc
k
et.
Chec
k there is not a po
w
e
r cut b
y
chec
king the
household lights
.
Chec
k the fuse has not b
lo
wn.
Ensure that the b
ulb is correctly fitted.
Replace the b
ulb if it has b
lo
wn.
Chec
k the door light s
witch is not jammed.
Chec
k the ther
mostat control knob in the fr
idge is
tur
ned to the correct setting relativ
e to ambient
conditions
.
Chec
k the ambient temper
ature is within the
appliance’
s oper
ating limits
, please ref
er to the
installation section in this instr
uction book.
Relocate the appliance if necessar
y.
Has door just been opened? If so lea
v
e
f
or a f
e
w
min
utes to allo
w the air pressure to equalise
.
Adjust the ther
mostat control knob to giv
e correct
temper
ature control.
See
“Setting the temper
ature”.
Chec
k that the doors are closed.
Large quantities of f
ood ha
v
e recently been placed in
the cabinet and/or door is frequently opened.
Chec
k that air v
ents are not obstr
ucted.
Ref
er to nor
mal oper
ating sounds
.
Before
contacting y
our local Ser
vice F
orce Centre
, chec
k the f
ollo
wing points:
Impor
tant:
If y
ou call out an engineer to a f
ault listed belo
w
, or to repair a f
ault caused b
y incorrect use or
installation a charge will be made
, e
v
en if the appliance is under guar
antee
.
If
, after the abo
v
e chec
ks
, there is still a f
ault, call y
our local Ser
vice F
orce Centre
.
In-guar
antee customers should ensure that the abo
v
e chec
ks ha
v
e been made as the engineer will mak
e a
charge if the f
ault is not a mechanical or electr
ical breakdo
w
n.
Please note that proof of purchase is required f
or an
y in-guar
antee ser
vice calls
.
1
1
In the e
v
ent of y
our appliance requir
ing ser
vice
, or if y
ou wish to purchase spare par
ts
, please contact y
our local
Ser
vice F
orce Centre b
y telephoning:-
0 8 7 0 5 9 2 9 9 2 9
Y
our telephone call will be automatically routed to the Ser
vice F
orce Centre co
v
e
ring y
our post code area.
F
or the address of y
our local Ser
vice F
orce Centre and fur
ther inf
o
rm
ation about Ser
vice F
orce
, please visit the
w
ebsite at www
.ser
vicef
orce
.co
.uk
F
or Customer Ser
vice in Irelandplease
contact us at the address belo
w:
Zan
ussi-Electrolux
Electrolux Group (Ir
l) Ltd
Long Mile Road
Dub
lin 12
Repub
lic of Ireland
T
elephone :
+353 (0)1 4090751
Email:
ser
vice
Bef
ore calling out an engineer
, please ensure y
ou ha
v
e
read the details under the heading
‘Something Not
W
o
rking?
When y
ou contact the Ser
vice F
orce Centre y
ou will need to giv
e the f
ollo
wing details:
1.
Y
our name
, address and post code
2.
Y
our telephone n
umber
3.
Clear and concise details of the f
ault
4.
The model and ser
ial n
umber of the appliance (f
ound on the r
ating plate)
5.
The purchase date
Please note that a v
alid pur
c
hase receipt or guarantee documentation is required for in-guarantee
ser
vice calls.
SER
VICE AND SP
ARE P
AR
TS
CUST
OMER CARE DEP
AR
TMENT
F
o
r gener
al enquir
ies concer
ning y
our Zan
ussi-Electrolux appliance or f
or fur
ther inf
or
mation on
Zan
ussi-Electrolux products
, please contact our Customer Care Depar
tment b
y letter or telephone at the
address belo
w or visit our w
ebsite at www
.zan
ussi-electrolux.co
.uk
Customer Care Depar
tment
Zan
ussi-Electrolux
55-77 High Street
Slough
Ber
kshire
SL1 1DZ
T
el:
08705 727 727 (*)
* calls to this n
umber ma
y be recorded f
or tr
aining pur
poses
.
