18
16. Troubleshooting
Problem
Reason
Investigation/Solution
Grill not turning on.
Controller display not
showing any numbers.
No fan or auger
operating noises.
NO POWER
Check power supply to the grill. Power requirement is standard
residential 10Amp 240V AC.
If using a portable power supply, ensure minimum 400Watt power
supply (240V AC).
BLOWN FUSE
Disconnect power supply to grill, remove 2 screws in controller
panel and check if fuse is blown. Replace with new fuse type 3A
M205 Slow Blow Fuse 5x20mm.
WIRING NOT CONNECTED
Check to ensure that all wiring plugs are connected to the circuit
board.
CONTROLLER FAILURE
If the power supply is confirmed and the controller LCD display is
not lighting up, it may be faulty and need to be replaced.
LEr Error
or
No smoke or fire
NO PELLETS
Check to ensure there are pellets in the hopper.
Ensure
Initial Startup
procedure has been completed.
AUGER MOTOR FAILURE
Remove all pellets from the hopper (use vacuum to clean
thoroughly) so the Auger can be clearly seen.
Turn the Grill ON and turn the Dial to
SMOKE
setting and check to
see if Auger is rotating.
If Auger is not rotating after several minutes, it may be a faulty
Auger motor or control board. Note the Auger rotates very very
slowly (~1.6RPM)
Contact Z Grills Australia customer support for replacement parts.
IGNITION ROD FAILURE
With the Grease Tray and Heat Baffle removed, turn the Dial to
SMOKE
setting so pellets are fed into the Fire-pot. Watch for
signs of smoke and the ignition rod to turn a dull red colour.
If no smoke appears the Ignition Rod may have failed.
Contact Z Grills Australia customer support for a replacement
part.
TOO MUCH ASH
Clean out the ash from the Fire-pot and refer to Cleaning
Instructions.
Incorrect Grill
Temperature
DIRTY TEMP SENSOR
Clean the Grill Temperature Sensor to ensure accurate
temperature readings.
CONTROLLER FAULT
If the temperature is consistently different to the setting on the
Temperature Dial the controller may be faulty.
It is normal for the Grill Temperature to cycle above and below the
setting by as much as 20
o
C, especially during the initial heat up
phase.
TOO MUCH ASH
Accumulated ash around the Ignition Rod can prevent or delay
ignition of the wood pellets results in high temperatures when
they finally ignite. Vacuum out the Fire-pot after each use.
WEATHER TOO HOT
During hot, sunny weather the grill may exceed the temperature
setting. Place the Grill in a shaded area.
Open the lid to allow the temperature to drop.
LID OPEN TOO MUCH
Avoid opening the lid too often or for too long as this will cause
larger temperature swings.
