8
Troubleshooting
When switched on, the diffuser does not operate.
Check that the adapter is securely plugged into the wall socket and the rear
of the diffuser. Check that water is in the reservoir and it is not past the fill line.
If there is too much water, unplug the unit and adjust the water to the fill line
and restart.
There is no mist or a lower amount of mist than usual.
Unplug the unit before performing the following procedures. Check the water
level. If the water is above the fill line, carefully pour out the excess water from
the opposite side of the air inlet. Refill the Home Diffuser to the fill line and
restart. Check for essential oil buildup on the ultrasonic plate. If oil buildup
is present, read cleaning instructions.
The ultrasonic plate must be free of
residual oil buildup for the Home Diffuser to operate properly. Check that
the fan under the Home Diffuser is free of any obstruction or debris that
may restrict air flow.
The lights do not work.
Press the power switch “On” to verify that the lights are not functioning. If the
lights do not work, call Customer Care for further instructions.
Notice: If water enters the air inlet, do not flip the diffuser upside down,
as it may cause water to get into the internal electronic parts and cause
unit failure. Absorbent pads within the unit will absorb the excess water
and gradually allow it to evaporate. Be sure to follow the pouring notice
found in the cleaning instructions.
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