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ELECTRIC FIREPLACE TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Problem: No Power
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Check unit is plugged into a standard 120V outlet.
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Check that Main Power Switch is in “ON” position.
Problem: There is a dark spot at the base of the fireplace.
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Check the bulb most likely a bulb needs to be replaced. The Electric
fireplaces take 40 watt candelabra base bulbs and can hold anywhere from
2-6 bulbs in the fireplace.
Problem: Fireplace doesn’t turn on when turned on by remote or switch; you
can hear a click but no image.
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Check the bulbs. It is rare that all of the bulbs will burn out at the same
time, replacing the bulbs should fix the problem, but if all of the bulbs burn
out at the same time again it is possible the fireplace may need a new
control board. The fireplaces take 40 watt candelabra base bulbs and can
hold anywhere from 2-6 bulbs in the fireplace.
Problem: Fireplace makes a grinding/rattling noise when running
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The Rod that spins the flame may need to be greased.
Problem: When the fireplace is turned off by remote and the image freezes.
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The control board needs to be replaced
