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If you have a problem with your treadmill, before you do anything else please check that all the cables have
been connected correctly. Loose cables are very common and many problems can be solved by making
sure the cables are properly connected.
The following table details the most common problems and how to fix them. If you still have a problem after going through
the troubleshooting guide please call your local YORK distributor for advice.
ProBLeM CAUSe CorreCTIon
TREADMILL WILL NOT START
Not plugged in. Plug into suitable outlet.
Safety key not attached correctly. Insert safety key.
Treadmill circuit breaker tripped. Reset circuit breaker.
On/Off switch not turned on. On/Off switch turn on.
Auto shut down time out. Unplug and re-plug electrical cord.
TREADMILL BELT SLIPPING
Walking belt too loose. Tighten walking belt.
Deck needs lubrication. Lubricate belt and deck.
TREADMILL NOISY
Loose hardware. Tighten all visible screws, nut, and bolts.
Motor straining. Check mat tension - 3 finger test.
Clicking sound - roller knocking. Adjust rear rollers - check the tension.
INACCURATE PULSE RATE
Too much hand movement. Stand on side rails to get accurate pulse reading.
Palms too wet. Dry palms.
Gripping hand grips too tight. Grip using moderate pressure.
Wearing rings. Remove all rings.
Console Troubleshooting Guide
The console will display information regarding operational faults with the treadmill. If your treadmill behaves in an unusual
way and seems to have developed a fault, turn it off at the electrical outlet and then back on again. This should clear the
treadmill of incidental error and prepare it for normal operation. If there is still a problem call your local York distributor for
advice. Please find below some specific error messages you may see on the display:
error CoDe ProGrAM DeSCrIPTIon
E1
Communication fail between console and controller. Check all wires connected console to controller
and make sure it’s well connected.
E2 No speed signal detected. Speed sensor damaged or not connected well
E3
• Check the treadmill and make sure it’s not blocked;
• Check the power and use correct voltage
E5
Incline Actuator was commanded to move, but failed to. Indicative of an actuator, controller, or wiring
problem. Or incline Actuator outside of limits. This error code is displayed if the console finds that the
incline system has gone beyond its limits.
E6 Motor was commanded to move, but failed to. Indicative of a motor, controller, or wiring problem
E7 Console EEProm error message (MCU error)
E8 Controller EEProm error message (MCU error)
In all cases turn the treadmill off at the electrical outlet and then back on again. If this does not work, call your local
York distributor for advice. In the event of an electrical failure treadmill will automatically shut off. To restart:
1. Unplug the power cable from the treadmill
2. Push in the safety switch
3. Re-plug the power cable into the treadmill
Troubleshooting