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COMMENTS/QUESTIONS? EMAIL [email protected]
YOLO
®
BIKE WARRANTY
the replacement of defective parts at the sole discretion of YOLO
®
Bike Co. This warranty does not
cover any damage resulting from failure to follow instructions in the owner’s manual, acts of God,
accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, normal
wear and tear, installation of parts or accessories not originally intended or compatible with the
bicycle, operator error, water damage, extreme riding, stunt riding, or improper maintenance. Bikes
will only be replaced if deemed defective and not repairable. In these cases, the original bike may
have to be shipped to YOLO
®
Bike Co. for inspection of bike for replacement or repair of bike, before
a new bike can be sent out. YOLO
®
Electric/YOLO
®
Bike Co. will not be liable and/or responsible for
any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping
damage must be reported to YOLO
®
Bike Co. immediately upon arrival of damaged shipment. In no
event shall YOLO
®
Board/YOLO® Bike Co./YOLO
®
Electric be responsible for any direct, indirect or
consequential damages, including without limitation, damages for personal injury, property damage,
or economic losses, whether based on contract, warranty, negligence, or product liability in connection
with their products.
WHO DO I CONTACT IF I HAVE A WARRANTY CLAIM?
Proof of purchase may be required with any warranty request. With any warranty claim, contact us at support@yolobike.
com. If there’s a simple fix for your problem we’ll try to get your problem identified and resolved as quickly as possible.
Valid warranty claims will be processed as quickly as possible.
SHIPPING DAMAGE CLAIMS
It’s essential that you IMMEDIATELY inspect your product(s) for any visible damage before receiving
your shipment. You must note any damage to your products before you and the delivery driver sign
off on the shipment. Refuse delivery if the box is damaged and/or torn and you open it and find
damage inside (note: you can return later for replacement but would have to pay return shipping).
Freight damage claims are very time sensitive. You’ll need to take pictures of any damage that is found
and keep all packaging and paperwork until the inspection process is complete. If you experience any
damage related to shipping please contact us right away at [email protected].
