Bonded MoCA 2.0 Network
Technical Support
Trouble shooting
The COAX status LED is not lit after installing 2 adapters:
This indicates that no coax network has been formed. Try the following:
Confirm that the COM port on the adapter is connected to the coax outlet on
the wall
Try another coax outlet in a different room to see if the adapters connect
Check to see if a cable or terrestrial TV signal is available on both cable wall
outlets
Check your cable junction box to make sure the rooms are connected on the
same splitter
My cable modem or set-top box does not work correctly after installing the
adapter:
The adapter may be incompatible with your cable device - don’t use the CATV
port. Use a coax splitter to go from the coax outlet to the splitter and then run
separate coax cables to the cable modem/STB and another coax to the adapter.
If you are still having problems, try using a “MoCA POE (point of Entry) Filter”
at the input of the cable modem/STB, this filter blocks the MoCA signal from
passing through to the device. MoCA POE Filters are available online.
The Ethernet Device I connected to the adapter is not connecting to the
Internet:
Make sure that your broadband router is also connected to an Ethernet-to-Coax
adapter and that the Ethernet port on that adapter is connected to the LAN
PORT on the router.
I have DirecTV or DISH network:
These Ethernet-to-Coax adapters are designed for use with Cable TV or
Terrestrial (rabbit ears) TV. Connect your satellite operator for adapters that are
compatible with your TV system.
For product support, and more information:
Technical E-mail support
E-mail: [email protected]
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